I'm a tough critic. Grain of salt required Data di pubblicazione: 15-giu-2014
I went to this hotel to celebrate my one year anniversary of surviving cancer. Dreams about relaxing at the Riviera were what kept me alive during chemotherapy last year. This hotel cannot be faulted for anything. It is spotlessly clean and all the things you'd expect from an American franchise 5 star hotel are in place. The only complaint I have is that it has no character and the concierge was not very nice. This hotel was renovated a few years ago. I was hoping for some of the character of Hercule Poirot and Art Deco. It does have that history. But instead it is a very bland, un-inspiring big American franchise hotel - with absolutely no character. Also, the front desk concierge was very dismissive with me when I asked him to make me a reservation for the beach. He rattled papers around and huffed about how a big group may be coming in and there would be no place for me. He looked down his nose at me and snorted something about how it would cost a lot. He promised to call me if he found an opening. He never called. So I decided to try the spa. Unless you want to spend $3,000. - $5,000. for a spa day you had better find another place. The prices at the hotel spa are absolutely stupid. Then, I only learned there was a hotel swimming pool on my last day. So while I cannot fault the quality of the room, I must say I left very disappointed with my time there. I only had a weekend and I really wanted to relax at the beach or go to the spa. Alas ...
18-giu-2014 di Romain Persic, Hotel
Dear Susan, First of all we would like to thank you for taking the time to leave a review. We took notes from your comments and shared it with our teams and our Concierge Desk Manager. Regarding the renovations a the property, kindly note that the hotel is currently under renovation and the biggest part of the work will start this winter and last for the next three years. Hyatt is fully aware of the needs of the hotel and will do what is necessary to better match your expectations. We are glad to read about your recovery and sincerely hope to welcome you back to the Grand Hyatt Cannes Hotel Martinez, to show you our improvements and assign you a better room. With all our very best regards. Romain Persic Guest Relations Manager