4/10 Scarso
Desirae
Viaggio con famiglia e bambini piccoli
21 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The first night we stayed was absolutely ridiculous and miserable. The next day they did move me in to a different room and while that did eliminate some of our issues we still continued to deal with laziness of staff as well as dirty common areas. At one point I got stuck in the main bathroom across the way from the pool with no toilet paper. When we needed toilet paper replenished in our room, the front desk did not answer the phone at all. When we went to the front desk, the dude didn’t hear us half the time cause he was watching a movie on his phone with both of his air pods in. 1/4inch to 1/2 inch gaps under the door that went in to the room from the hallways created a noise issue. The bathroom doors didn’t lock in the rooms either. The original room we had the toilet paper holder was broken. There was a nail sticking out of the floor and through the carpet in the original room that we kept finding with our feet. I do want to point out that the lady I spoke with on my first morning when we switched rooms was fantastic. She was helpful and handled my disappointment well. But outside of that one lady, It was just the small things that added up. This hotel gives the brand an awful example. I know that there are other sleepinn hotels out there that are way better than this one. But this hotel was a complete waste of money. I would have been more comfortable camping in a tent. At least in a tent I would have expected
Desirae
Soggiorno di 5 notti ad aprile 2024