Valutazioni basate su 748 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,9 su 5
84% degli ospiti consiglia questa struttura
4,1 Pulizia della camera
4,1 Servizio e personale
3,9 Comfort in camera
3,8 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
5 su 5
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di un viaggiatore verificato

Hotel complex

Data di pubblicazione: 19-set-2014
Enjoyed the pleasant atmosphere, helpful staff and cimfortable beds. Also nice restaurant for great breakfast.
5 su 5
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di un viaggiatore verificato da San Diego

Good Location

Data di pubblicazione: 8-set-2014
I pro: The pool was really nice
I contro: Free WIFI in the rooms not just in the lobby. Also make it a little easier to access
Posizione: Balboa Island is right down the hill and with the ferry taking you to Balboa Village. You also have 3 nice malls and all types of ocean activities
it was in a great location for the area with shopping and dinning close at hand
4 su 5
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di un viaggiatore verificato da San Gabriel

comes up a little short - but pool is great

Data di pubblicazione: 4-set-2014
I pro: staff and pool
I contro: more chairs by pool. rooms need a sofa.
Posizione: lots of restaurants, beach, shopping
Pool is great for kids but not enough chairs. (Wasted space for a putting green in pool area.) Room appeared clean and well decorated but too small for a family of 4. Rooms are supposed to come with 2 bottles of water but ours came with one and we found some coins in a drawer which makes me wonder how clean it was......No sofa? Whats up with that? You can tell this is a converted Hyatt since room entry is from the outside, individual room air conditioners and small rooms. Safe is a nice large size. Pool attendant was very accommodating. Elevator to our room looked like a service elevator we couldn't find another one and since we were upstairs we had to use it. The pool is worth a one night stay when you want to get out of LA and want young ones to have some fun. The Friday night Jazz fests used to be great and staying at the hotel made me want to try them again. location is great. Lots of things to do nearby. Plus resort fee includes bike rental etc.
4 su 5
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Last minute

Data di pubblicazione: 1-set-2014
My father had a medical procedure last minute over the busy holiday. We got two rooms. The staff was excellent all around. We got two rooms away from the busy pool next to each other. The pool was great to sit at. We rented a cabana for a day. This would be a fun place to bring your kids they have bikes tennis golf and great pool Macy Gray performed outdoors the night we were here. This is not a romantic get away. Too active with families.
4 su 5
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di un viaggiatore verificato da North Carolina

Busy hotel with many pools and nearby concerts

Data di pubblicazione: 27-ago-2014
I pro: We hosted a private party in the gardens. Staff was especially attentive. Food was good.
I contro: Due to the openness of the lobby area to adjacent patios, there were leaves blowing around and cushions weren't very clean on sofas.
Posizione: The hotel sponsors concerts nearby on certain weekends.
Weekends are really busy at the hotel with lots of children using the various pools/slide. Dogs welcome with watering dishes prevalent in common areas.
5 su 5
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di un viaggiatore verificato

Data di pubblicazione: 25-ago-2014
The hotel is modern and conveniently close to the beach.
2 su 5
di un viaggiatore verificato da West Coast

Nice Hotel but poorly run!

Data di pubblicazione: 25-ago-2014
I pro: The accommodations were nice and the overall property was nice.
I contro: The hotel staff.
Posizione: Fashion Island and Newport area in general.
When we checked into the hotel, we were told our rooms were not ready. We checked in at 3:30pm. The person at the front desk told us it would be 20 minutes and they would call us. We waited three hours. We had three tired kids from traveling. We finally gave up and went back to the front desk. They said the rooms were now ready. I asked why they hadn't called us and they responded "I have no idea". No apologies were given. We asked for some compensation for the rooms and they said because it was booked via Expedia, they couldn't offer a discount. They did offer us $50 for food. We spent all of that waiting at the pool.
4 su 5
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di un viaggiatore verificato da SB

Nice Hotel, good location

Data di pubblicazione: 24-ago-2014
Nice place to stay, pretty grounds, front desk staff was wasn't very personable but Yvette at the restaurant was a delight
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 18-ago-2014
terrible experience, The first room they gave me was so loud because of a DJ playing across the street, felt the Bass pumping through my room, the second room they put me in was next to an Exit door slamming all night long and boring long. The people above me pacing in their room all night and the breakfast took an hour to make. Never will go back :(
3 su 5
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di un viaggiatore verificato da MAZATLAN, MX

LOCATION IS GREAT!..., BUT..., U DO THE MATH...

Data di pubblicazione: 12-ago-2014
I pro: LOCATION, ROOMS, BIKE RENTAL SERVICE.
I contro: FOOD, POOL AMENITIES, POOL SERVICE, STAFF, ELEVATOR.
Posizione: LOCATION IS GREAT, UNBEATABLE..., YOU CAN RENT BEACH BIKES ON SITE AND RIDE THEM TO BALBOA ISLAND, TAKE THE FERRY TO BALBOA PENINSULA AND BOARDWALK
HOTEL LOCATION IS UNBEATABLE FOR FAMILY VACATION, VERY CLOSE TO AIRPORT, BALBOA ISLAND, FERRY, FASHION ISLAND, PIERS, BEACH ETC., ROOMS ARE COMFY, BIKE RENTAL SERVICE IS NICE AND HIGHLY RECOMMENDED, POOL SERVICE AND POOL AMENITIES ARE LOUSY, ROOM SERVICE FOOD IS MEDIOCRE AND EXPENSIVE, TOYS FOR KIDS AT REGISTRATION DESK IS A GOOD DETAIL, ELEVATOR IS OLD AND SMELLY, LOTS OF HIDDEN COSTS...