Valutazioni basate su 631 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,3 su 5
96% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,5 Servizio e personale
4,5 Comfort in camera
4,4 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
4 su 5
Consigliato
di Iorio

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 23-feb-2013 su Hotels.com
1 su 5
di un viaggiatore verificato da Las Vegas, Nevada

Tough Luck, Charlie

Data di pubblicazione: 29-lug-2014
I pro: Nothing
I contro: Their customer service, their reservations policy, Their attitudes.......get it?
Posizione: It was two miles from Newport Beach. Too bad I spent my time trying to find suitable rooms instead of enjoying the beach.
I arrived on Saturday around 2 pm. They said my room wasn't clean yet. Told me to come back at 3:30 pm or after. I had just driven for six hours to get there. I came back at 7:30 pm and was told I couldn't have the king bed room I reserved but could have a "double". I complained but to no avail After a brief argument, the clerk said they would send me to another hotel a mile away. Apparently reservations don't mean a thing to them. I stayed at Crowne Plaza Hotels all over the country at various times. Never again. Oh, by the way, they sent me to the AYERS Hotel. I was treated very well there!
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Ca

Data di pubblicazione: 24-lug-2014
Great and friendly place to stay! Staff is super nice . I really wish the pool was open 24/7 .
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da NI

Great hotel location and standard

Data di pubblicazione: 16-lug-2014
I pro: All of it
I contro: Charge for overnight parking. Wouldn't mind paying if it was secured or off site but there was a ample spaces available throughout or stay on site
Posizione: 8 miles from beaches,
Newly refurbished hotel with a great standard of staff care and facilities. We stayed here when looking for somewhere close to the beach.(about 8 miles away) the staff where attentive and friendly without being invasive. The facilities where great and we dined twice in the fireside grill the food was that good. Would recommend this on price, cleanliness, location, restaurant and staff throughout.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Seattle, WA

PERFECT LOCATION!!!

Data di pubblicazione: 15-lug-2014
This is the third time we've stayed at this hotel, and for many reasons! It is so close to John Wayne Airport, South Coast Plaza mall, Laguna/Newport/Huntington beach, Disneyland, and many more! When I first booked this hotel for the first time I was kinda iffy because it only had a 3 star rating, but I read the reviews and that's what convinced me to book it! Good thing I did because the hotel and room we stayed at was great! Before it was called The Hotel Hanford, but now is Crowne Plaza. The only downside is that they charge a daily parking fee of $10 now. However, that is not going to deter me from staying there again!
2 su 5
di un viaggiatore verificato

the main lobby and hallways smelled like wet dog

Data di pubblicazione: 15-lug-2014
our "view of the pool" was actually of the airconditioning unit, with a very slight off-side "view" of the pool..the bed was comfortable and staff accomodating. Otherwise, very disappointing.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Santa Clarita, CA

Weekend getaway

Data di pubblicazione: 14-lug-2014
I pro: Location, cleanliness.
I contro: They had a wardrobe closet that was in an inconvenient place so that both of us could not access it at the same time. Moving it would have helped.
Posizione: South Coast Plaza, Huntington Beach, Newport Beach, John Wayne Airport - they even had a flight schedule in the lobby.
Overall, this is a nice hotel. Very close to the South Coast Plaza mall, and reasonably close to Huntington Beach and Newport Beach. The hotel's restaurant had good food and not outrageously priced.
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 13-lug-2014
Pleasant staff but nothing special about the hotel. Clean and great bed. Low ceilings in lobby and halls. Very warm, air conditioning was either not on or turned down very low throughout the hotel public spaces. My room was an inferno until I turned on the air. I recommended to the staff that they turn on the air prior to check in when they know they have a room booked. Restaurant was just Ok. For the price I would not stay here again.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Texas

Comfortable, cordial, convenient

Data di pubblicazione: 4-lug-2014
I pro: Comfortable setting; friendly, helpful staff; pool; location to at least one large mall; closeness to SNA airport; easy parking for our rental car.
I contro: A small refrigerator and a microwave in the room would have been nice.
Posizione: Our main trips were to Seal Beach, LA/Hollywood, and San Juan Capistrano. We ran out of time and energy long before we ran out of places to go!!
We attended a CDLS convention and then extended our stay for a few days to see the ocean and LA. The convention was held in a hotel across the street, which made our back and forth trips extremely convenient for walking. Beside their restaurant, there's a mall with many restaurants quite close and a McDonald's next door for those "snack attacks." All of the staff we dealt with were friendly and helpful. We stayed six days, and each day we felt more comfortable.
2 su 5
di un viaggiatore verificato

Staff not helpful

Data di pubblicazione: 30-giu-2014
We booked a room for 3 adults & with a king & pullout couch/roll-away. When we arrived there was only 1 bed & no couch. I called down to the front desk & they said they were out of roll-aways. They were also out of 2 bed rooms. They told me to check later for availability. When I checked later they just said "sorry, we're out". They didnt offer any options. Whn I asked what they eould suggest they didnt have any options. I had to make a bed on the floor with pillows. Bad customer service -- i wouldnt stay there again.