Valutazioni basate su 94 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,7 su 5
80% degli ospiti consiglia questa struttura
4,0 Pulizia della camera
3,9 Servizio e personale
3,6 Comfort in camera
3,9 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
4 su 5
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di Patriziada Udine

A Sorrento per Pasqua

Data di pubblicazione: 17-apr-2012
L'hotel è ubicato in una bella posizione, a 10 minuti a piedi dal centro di Sorrento, a 20 mt, dalla fermata del bus che conduce in stazione. Il personale è veramente gentile e disponibile, l'unico neo è dato dalle camere non insonorizzate e dalla pulizia non proprio perfetta. Il pavimento del bagno non è stato pulito durante il nostro soggiorno (4 notti), i sanitari puliti velocemente. Gli asciugamani invece sono stati cambiati ogni giorno. Ci hanno riferito che hanno iniziato la ristrutturazione delle camere lato mare,speriamo che per il prossimo soggiorno sistemino anche le altre.
2 su 5
Consigliato
di un viaggiatore verificato

Buon hotel ma non eccezionale

Data di pubblicazione: 10-dic-2008
Hotel di livello medio. Un pò scomoda la lontananza della reception dall'ingress (anche se servita con navette elettriche). Camere discrete, i bagni lasciano un pò a desiderare
3 su 5
di un viaggiatore verificatoda EU

Great location, very disappointing experience

Data di pubblicazione: 31-ott-2014
I pro: Location, bar and restaurant staff
I contro: Manager and reception staff attitudes
Posizione: Location was great, an easy walk to the town centre where there were bars, cafes, shops, the beach and marina. A really lovely little town.
When we arrived the hotel staff told us they had a burst pipe and couldn't accommodate us but that we would be put up in another hotel with the same facilities. They tried to put us in an inferior complex far from the town centre, certainly not walking distance. We said this was not acceptable and after putting up a fight they eventually said that they had great news and the plumbing would be fixed in the next five minutes. Our experience with the manager of the hotel was appalling and I would not recommend staying here. We were sent some fizz and a cake on our last day by way of apology but this was a very token effort and did not help ease the irritation and inconvenience we experienced on our arrival. The bar and restaurant staff were lovely and the facilities were as advertised although we did find a stanley knife left in our room.
2 su 5
di un viaggiatore verificatoda UK

I would not stay here again and here is why

Data di pubblicazione: 27-ott-2014
I pro: The maids, the dining room staff and the porters were all exceptionally helpful. The restaurant staff were warm and welcoming.
I contro: Teaching the reception staff that they are in a service industry and send them to the Hilton for some training.
Posizione: How you do not give me enough characters Capri, Pompeii, Herculaneum, Vesuvius, Positano, Amalfi and more to explore
This a 2 star hotel masquerading under a 4 star banner. Customer care was lacking. The reception staff had no concern for us. Our room was not as requested and although reluctant to do so they did change us, but charged 40 euros per night extra for a sea view that could hardly be seen. Wifi whilst available in the public areas did not extend to our room. TV had only one English speaking channel CNN. No toiletries or niceties in the room. Only one socket for charging phones, ipads etc. Food was reasonable but certainly not good enough to recommend. We attended a conference in the Hilton hotel and it was left to another holiday maker to tell us abut a shortcut from the Conca to the Hilton. Shuttle cars are available to and from most restaurants free of charge but again it was the Hilton staff who booked these for us, our reception staff had no interest in giving any information or explaining the street map and what it would be good for a visitor to do in the town.
2 su 5
di un viaggiatore verificatoda UK

Conca Park - Very Disappointed

Data di pubblicazione: 13-ott-2014
I pro: Probably its location,but that is about it.
I contro: More signage to find the hotel.
Posizione: Location is very good and can reach the square and train station and buses very easily.
Our experience was not the best, firstly it was very hard to find, when we did find it we were sent to the tradesmen entrance! Initially the hotel looked great until we got to our room, which was adequate, but not the best. The rooms are very sparse, very noisy and no mini bar or tea & coffee facilities in the room as stated. The pool area was OK but only got the sun in the morning, and then only for a few hours, so not much good if you are out most of the day sight seeing and want to sit by the pool when you get back. If you are happy to use this hotel just as a base then it is great, but not if you want more than that from your stay at this hotel.
2 su 5
di un viaggiatore verificatoda U.K

Stay away from Dependance side of the hotel

Data di pubblicazione: 1-ott-2014
The room was outside of the hotel complex being seperated by a security gate so gaining access was difficult. Even though room was clean we were accommodated with local residents within the apartment. This was very noisy and unpleasant. We did not get a nights sleep within the period of our stay
2 su 5
di un viaggiatore verificatoda c

Very good location

Data di pubblicazione: 20-set-2014
It was advertised as conca dependence but was called conca park. So made it difficult to find . Reception staff were offhand and bored but dealt with requests in a per functionary manner. The chamber Maids were excellent and friendly . Rooms for a 4 star were disappointing . No welcome pack or tea making facitilities and we could smell tobacco from surrounding rooms. Overall not what we expected or a 4 star . On a plus side the tunnel to reception was funky and the porters excellent. We had a nice time as sorrento is beautiful but I would not recommend the hotel . If I could use a phrase to sum it up it would be ... Fur coat no knickers !
5 su 5
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di un viaggiatore verificatoda carlisle

Excellent hotel ideally situated with friendly sta

Data di pubblicazione: 12-set-2014
Stayed for 6 nights as part of our honeymoon, we were lucky enough to stop in the 007 suite which was simply beautiful with lovely views and comfort. Hotel was clean and all staff very helpful and friendly. Good choice at breakfast although coffee wasn't the best. It's less than 10 minutes walk to the main hustle and bustle of sorrento and vast number of restaurants. Only down side I noticed was pool had not much sun after 230-3. Will definitely stay again
5 su 5
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di un viaggiatore verificatoda Australia

Great hotel in great location

Data di pubblicazione: 17-ago-2014
Staff fantastic and so friendly and helpful. Rooms nice and clean. We stayed in a standard room which was good for price but nothing special. Bathroom was good. Location is fantastic right near main area. Overall great hotel and great value for money
2 su 5
di un viaggiatore verificatoda london

Annexe outside of main hotel poor view no balcony

Data di pubblicazione: 10-ago-2014
I pro: Central location swimming pool ok nice staff
I contro: Make it clear you are not staying in the hotel at all. When we asked the next day they said we were in the Expedia block ......
Posizione: Near to town 5 min walk
We were under the impression we would be in the hotel. Instead we were led down a dark alley way into a separate annexe block. My youngest 2 had to have a room of their own as there were no family rooms. The views were not pleasant and there was no balcony and the street we were on was a back street not on the hotel grounds. It did not feel safe allowing our daughter to walk there alone