Valutazioni basate su 456 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,1 su 5
92% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,2 Servizio e personale
4,1 Comfort in camera
4,0 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
2 su 5
di un viaggiatore verificatoda Ft. Myers, Florida

Disappointing for the price

Data di pubblicazione: 3-mar-2015
I pro: see above
I contro: see above
Posizione: not applicable
Room was outdated, bland, needed painting on woodwork and doors, carpets dirty-needed cleaning. Hallway carpets dirty-needed cleaning, paint chipped on doors and woodwork. Breakfast was good. personnel behind the desk and in the breakfast room courteous.
Commenti Hotel
12-mar-2015 di Front Office Manager, Hotel
We are currently in the process of updating some of our furnishing throughout the property. We do have all our carpets professionally cleaned on a regular basis. Our entire staff is trained to make sure you have an enjoyable stay with us! We hope to see you next time your in the area
3 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda East St paul MB

Good staff tired hotel

Data di pubblicazione: 3-mar-2015
Rolled in late off a flight from Canada. Front desk staff courteous and very efficient. Room was clean, bed comfortable. Breakfast standard Best Western Hotel fare. It is a tired hotel in need of an update but well situated to RSW and the staff are good.
Commenti Hotel
17-mar-2015 di FOM, Hotel
Our staff is trained to offer the highest standard of customer service. Our hot breakfast is a complementary and served daily. We are scheduled to for a full renovation coming soon! We look forward to see you next year!
3 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda New York State

Convenient location

Data di pubblicazione: 2-mar-2015
I pro: Location
We found this to be a convenient location for travel into and out of the Ft. Myers area. Comfortable - met expectations for a single night stay.
Commenti Hotel
17-mar-2015 di FOM, Hotel
We are located 5 miles from airport. We offer a free shuttle to and from the airport so you can travel with ease.
2 su 5
di un viaggiatore verificato

room not ready when we arrived overbooked hotel

Data di pubblicazione: 25-feb-2015
I pro: close to arena
I contro: figure out booking system
Posizione: germaine arena
overbooked waited hours on our room as they tried to figure out what rooms was empty
Commenti Hotel
17-mar-2015 di FOM, Hotel
I do apologize for the wait. We do our best to ensure our check in process is as quick and smooth as possible.
3 su 5
di un viaggiatore verificatoda Wisconsin

Hotel convenient to/from airport

Data di pubblicazione: 23-feb-2015
I pro: Mentioned above.
I contro: Can update some things, e.g. microwave and mini-fridges.
Posizione: Mentioned above.
Aaron at front desk was awesome, getting us in early and really understanding what customer service is all about. Same for Sohair who was the driver to/from airport. Just a very pleasant lady that was wanting to please us. Hotel is dated, but nice, convenient location. A few restaurants close by to choose from, however, the one that was right by the property closed down in last year.
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 21-feb-2015
The hotel pool wasn't heated. The hotel needed to do a better job on the repairs, we could see the room repair seems/marks. Our carpet was sticky it needed to be replaced or cleaned.
Commenti Hotel
18-mar-2015 di FOM, Hotel
We do regular carpet cleanings and repairs throughout the entire building.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda River Falls, WI

Hotel close to airport with free shuttle service

Data di pubblicazione: 17-feb-2015
Came in late on flight and was looking for something close by with free shuttle service to/from airport. Was picking up rental car the next morning. Close, nice accommodations that worked out good.
3 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda Canada

Mediocre

Data di pubblicazione: 5-feb-2015
I pro: Location
I contro: Attitude
Posizione: Close to airport with shuttle (waited an hour for that shuttle)
Got the least favorable room. Treated as 2nd class becuse we used Expedia. Wouldn't provide a 2nd night when our flight was cancelled
Commenti Hotel
19-mar-2015 di FOM, Hotel
We treat all of our guest with respect and try to be as hospitable as possible. Sorry we could not provide a second nights accommodation the only reason being would be due to sold out situation.
2 su 5
di un viaggiatore verificatoda iowa

Small room..ok for one night

Data di pubblicazione: 2-feb-2015
I pro: Location to airport
I contro: Musty smell....
Posizione: Restaurants nearby
Musty smelling, small room. Ok for one night bathroom dark and dingy
Commenti Hotel
6-mar-2015 di Jose C, Hotel
Thank you for taking the time to write a review. We will use this feed back to implement improvements throughout the hotel.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda NYC

Data di pubblicazione: 2-feb-2015
It was a nice clean hotel, close to the airport. The only things wrong with my room is the soap dispenser was not filled otherwise everything was perfect.
Commenti Hotel
6-mar-2015 di Jose C, Hotel
Our housekeeping staff is trained to provide the highest possible cleanliness to all our rooms! The soap dispensers have just recently been installed thank you for bringing this to our attention so we can work on improving this