Valutazioni basate su 326 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,1 su 5
93% degli ospiti consiglia questa struttura
4,3 Pulizia della camera
4,2 Servizio e personale
4,3 Comfort in camera
4,0 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Houston, TX

Great service, friendly staff.

Data di pubblicazione: 24-giu-2015
I pro: Location Good service Friendly staff
I contro: Room keys had to be reactivated several times, please fix this problem.
Posizione: Great view. Close to town, could go to restaurants and shopping very easily. Not in town.
Stayed there for 10 days recently. I was surprised to find the hotel in great condition and very clean. The staff were very friendly and helpful. It is a great location with nice view. The only issue we had was the keys deactivated due to proximity with cell phones, this was a minor inconvenience which was resolved very easily. I recommend this hotel for your next stay.
4 su 5
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per Tutti
di un viaggiatore verificato

Data di pubblicazione: 22-giu-2015
Very nice hotel with good pool and casino. Staff were accommodating and made sure we had what we needed.
Commenti Hotel
23-giu-2015 di Liz, Hotel
Thank you so much for your kind review! It is such a satisfaction to hear that we meet your expectations. I will be sure to pass on your kind comments about our staff service to our team. Looking forward to your next visit! Regards, Lizmarie Rodriguez Sales Manager
1 su 5
di un viaggiatore verificato

Data di pubblicazione: 8-giu-2015
Floors dirty - coffee pot didn't work. Toilet didn't flush - I fixed it myself.
4 su 5
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per Tutti
di un viaggiatore verificato da Pittsburgh

Nice hotel in great location; wonderful views.

Data di pubblicazione: 29-mag-2015
The hotel is located very conveniently off the highway. The staff are professional and pleasant and were happy to provide a room with the view I preferred (overlooking pool and ocean). The restaurant is small but the food was consistently good. I had the hamburger, a chef special of grouper and tostones, and breakfast. The fruit selection was very nice and would have been nice to share with someone because it was very large. They didn't get higher scores because the rooms could use a little updating (i.e. carpets) but they had a great tv selection including HBO stations and I loved the balcony to watch the clouds roll in and the rain without getting wet.
4 su 5
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di un viaggiatore verificato

Data di pubblicazione: 10-apr-2015
Good for the price, free parking. Easy access, clean roonms
2 su 5
di un viaggiatore verificato da KCMO

Poor experience

Data di pubblicazione: 9-apr-2015
I pro: It had fairly comfortable beds
I contro: Rooms need updated, customer service skill of staff needs improved, housekeeping needs to be trained to not try to poison people, pest control.
Posizione: Bad location, 30 min away from any decent beach, food selection worse than other areas, hotel is isolated, not within walking distance of anything
We were really looking forward to this leg of our vacation. The hotel has generally positive reviews, and old internet articles talk about the fun things to do in Ponce. Reality turned out to be far different. The picture of the hotel starts the deception. The ocean that can be seen from the hotel is not accessible, and even if it was, it is filled with rocks and algae. The gentleman behind the counter was very friendly, and told us about their free continental breakfast. It turns out that they don't give out breakfast if you get a good rate from Expedia on your room. The room had comfortable beds, and passable WiFi and TV, but the room had several varieties of bugs in it, including ants, gnats, beetles, and mosquitoes. Housekeeping liked to wipe out our coffee pot with the same rag they cleaned everything else with, including the LG flatscreen TV (which left huge smears on it). All of the metal surfaces in the room were rusty. The one gentleman at the counter was the only polite employee who seemed to care at all. The other people we saw behind the counter acted as though they were burdened to be employed. Furthermore, the parking situation is ridiculous as other reviewers have stated due to the locals at the casino. In general, unless you like museums A LOT, avoid this area, and this hotel in particular. The San Juan-Carolina area has most anything you could need. We enjoyed that part of our trip much more, even with three separate hotels in the mix.
3 su 5
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di un viaggiatore verificato da Puerto Rico

Data di pubblicazione: 5-apr-2015
Nice hotel, economic, good parking, need more amenities at the pool area, comftable rooms.
2 su 5
di un viaggiatore verificato da Bronx N.Y.

Not worth the money

Data di pubblicazione: 25-mar-2015
I pro: Easy to get to.
I contro: Costumer service needs improvement, parking for guest should be separated from the casino people. Rooms need the rugs shampooed.
Posizione: Short drive to shopping malls and food.
Staff were not welcoming, not even a good morning or have a good day. The room was dirty, bathroom tiles had mildew, rug stained. The phone kept making noise during the night,we complained nothing was done about it I had to unplug it. Casino people have priority of parking, Us guest have to drive up the hill to park.
5 su 5
Consigliato
per Coppie
di Manuel

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 25-mar-2015 su Hotels
5 su 5
Consigliato
per Viaggio con gli amici
di Linda da Florida

Nice retreat

Data di pubblicazione: 25-mar-2015 su Hotels
Nice getaway