Valutazioni basate su 684 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,5 su 5
79% degli ospiti consiglia questa struttura
3,8 Pulizia della camera
3,4 Servizio e personale
3,7 Comfort in camera
3,4 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
2 su 5
di un viaggiatore verificatoda al jadida

ce n est pas un cinq etoiles

Data di pubblicazione: 9-mar-2015
I pro: la seule chose positive est son emplacement
I contro: l accueil a l arrivée,la propreté de la chambre et le standard qui va avec un 5 étoiles;meilleurs produits au pdj surtout le cafe ,le jus d orange
l hotel n a rien d extraordinaire,je cherche toujours comment il peut prétendre etre un cinq étoiles,dans les chambres pas de chaussons ,pas de peignoirs,pas de bouteilles d eau en accueil,des éponges grises et usees,des produits d accueil qui se résument un a shampoing ,2 savons et lait pour le corps et nous étions 3 personnes.le nettoyage de la chambre est limite,n entrez surtout pas dans les details le coffre fort aussi est absent dans certaines chambres et si vous avez la chance d en avoir un dans votre chambre ,il faudra rajouter 25 mad par jour ,c est juste incroyable . le mini bar est bien présent mais aucun prix d afficher ,difficile de se laisser tenter par une boisson de peur d avoir une ardoise salée en fin de séjour. cote pdj les serveurs sont serviables mais le contenu du pdj est décevant,toutes les viennoiseries se ressemblent en gout et le jeu préféré de mes filles étaient de réussir a trouver un pain au chocolat avec du chocolat.pour les jus chaque jour j en avais un en moins ,le premier jour (jus de banane au lait,jus de carotte /orange,jus de concombre/orange,en plus de l imbuvable breuvage faisant office de jus d orange pressé);le deuxième jour le jus de banane avait disparu,le troisième jour lus de carotte /orange en plus de celui a la banane. les premiers arrivés sont donc les premiers servis,pourtant je descendais vers 9h20 mais pas de chance. pour les activités la piscine est très froide mon aînée ne s est jamais baignée sur les 4 jours
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda london

Data di pubblicazione: 7-mar-2015
All the staff do their best to cater for all your needs from the moment you step into the hotel until the moment you leave. The wifi doesn't work at all In the rooms But there is a very nice reception area where it does. The location of the hotel is fantastic. It's a 15 minute walk from the centre of the old town. I would recommend this hotel to any couples looking to explore marakesh.
3 su 5
di un viaggiatore verificato

Needs updating

Data di pubblicazione: 7-mar-2015
Okay hotel and very helpful staff. Can do with a full refurbishment as its quiet outdated.
3 su 5
Consigliato
per Coppie
di un viaggiatore verificatoda England

nice hotel central location

Data di pubblicazione: 3-mar-2015
I pro: Our room was clean and changed every day the hotel facilities were good and the consiage was always helpful pool was always clean and the food fine
I contro: The customer service was very poor and made us feel invisible and the restaurant staff as well gave poor service so better customer service
Posizione: Great location 15 min walk to most areas from the new part for shopping or the square and the souks
Has a good central location 15 min walk to either the square and the old city or short taxi ride some of the reception staff were horrible and uninterested I booked a deluxe double with pool view when I got to the room I was given a standard with a big red wall blocking any view of the pool with what looked like a damp patch in the celing I went back to complain after queuing for another 20 minutes only 1 couple being served I spoke to the same person that also allocated the room who said no room was avaliable and I would have to come back tomorow at 12 then ashered me to one side I then spoke to someone else 30 minute later they then offered a deluxe room over looking the gardens and the pool beyond this was a twin but we agreed as was a much quieter and better room also for breakfast was caotic we were told to sit at a table then moved us we then went to get food and came back to find someone else was given our table the staff were not help full at any point even when asking for a coffee
3 su 5
di un viaggiatore verificatoda Wuppertal

Komforthotel in der Nähe der Medina

Data di pubblicazione: 28-feb-2015
Posizione: in der Neustadt, ca. 1/2 Std. Fußweg zur Medina, Hop on hop off-Bushaltestelle direkt gegenüber
Der Check in war etwas stressig, erst beim 3. Versuch erhielten wir das bestellte Zimmer. Allerdings waren wir auch ein wenig früher eigetroffen als in der Bestätigung (14:00 Uhr) genannt. Aber für ein großes Hotels sollte so etwas außerhalb der Saison eigentlich kein Problem sein...
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

No Faults and Great value.

Data di pubblicazione: 25-feb-2015
I pro: The location and the price. The gym and pool were great too.
I contro: Great service and excellent value.
Posizione: Great location for the Medina, 10 -15 minute.
Great value hotel, excellent location for both new and old Marrakech. Just a ten minute walk from the Medina, great pool, both indoor and outdoor and good service. Not a 5 star hotel, but no complaints at all.
3 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 17-feb-2015
bella piscina scoperta e coperta ottimo il parco e la spa ma la camera non ci siamo.. da un 5 stelle mi aspetto molto meglio...
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda london

The bed was moving

Data di pubblicazione: 4-feb-2015
I pro: Big room , staff are helpful
I contro: The decoration of lobby need to change to look 5star
Posizione: Location is not bad near to all attractions.
The wi fi was very weak, going on and off. Basic breakfast, the bed was clean but moving. The staff helpful. The decoration was not a 5star, the garden area was huge and nice palce for children play nice swimming pool. The lobby is small and the decoration and design not standard to 5 star.
5 su 5
Consigliato
per Famiglie
di un viaggiatore verificatoda Paris

très bon hotel juste à coté du départ du Marathon

Data di pubblicazione: 26-gen-2015
I pro: les deux lits très confortables et propres, le buffet du petit déjeuner inclus et copieux
I contro: La salle de bains et sa robinetterie qui fuit
Posizione: hotel situé vers le point de départ du marathon de Marrakech
Chambre familiale avec 2 grands lits confortables, silence absolu dans la chambre et aux alentours
2 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda le mans

hotel correct, decue pour un 5 *, pas adapte au bb

Data di pubblicazione: 22-gen-2015
I pro: personnel, proprete
I contro: services pour bb : nurserie , micro ondes dans des chambres adaptees a bb
Posizione: pas de commerces proches
sejour bien dans l ensemble , decue pour un 5 *, pas adapte a bb