Valutazioni basate su 1.304 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,4 su 5
98% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,5 Servizio e personale
4,5 Comfort in camera
4,5 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

It was a nice hotel near where wanted to go.

Data di pubblicazione: 24-apr-2015
I pro: Pretty much everything
I had a great experience in New Orleans from the hotel to the people in general to the food. I would definitely recommend the hotel to others n would stay there again.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Staff was great. On top of issues

Data di pubblicazione: 19-apr-2015
Had one problem, toilet backed up but don't let that stop you, staff was quick to fix and offered is a room. Thankfully it was not needed.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda k

Good location

Data di pubblicazione: 18-apr-2015
Easy parking. Nice staff a bit noisy in the morning. Good breakfast
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda Sandnes, Norway

Utmerket hotell og lokasjon

Data di pubblicazione: 15-apr-2015
I pro: Beliggenhet, renhold og betjening.
I contro: Hadde likt å kunne åpne et vindu.
Posizione: I nærheten av Riverfront Streetcar og Riverwalk outlet center med masse butikker. Mange restauranter og spisesteder like ved, samt World War II museum
Veldig greit hotell. Ingen luksus, men stort, godt rom, god seng og puter. Sittegruppe og kjøleskap. Lyst og fint bad. Frokost ok. Veldig bra renhold. Nært til de fleste aktiviteter og severdigheter. Utrolig hjelpsom og behjelpelig betjening. Eneste jeg savnet var å kunne åpne et vindu på rommet mitt
2 su 5
di un viaggiatore verificato

Nice hotel, needs better customer service.

Data di pubblicazione: 15-apr-2015
I pro: Rooms are clean, spacious.
I contro: Management needs to update their records to reflect what rooms have sofa beds, and train their employees on how to speak with guests.
Posizione: 20 minute walk or 5 minute taxt ride to the French Quarter
I booked my hotel a few days before my stay (March 27, 2015) and requested a room with 2 queens and a sofa bed. When I checked in, the manager Jasmonique was very pleasant. She verified the room we requested and sent us on our way. The room was fine and we settled in for the day. Headed to the French Quarter which was a cheap taxi ride away for the 5 of us. When we returned to our room, we were shocked to learn we did not have a sofa bed after all-just a sofa. I called downstairs and spoke with the ABSOLUTE RUDEST HOTEL REPRESENTATIVE EVER! His name was Vantrell. He told me that since I booked with a third party, my requests for specific beds did not have to be honored. Which I understand, however when we checked in, we were told the room had the beds we requested. Vantrell proceeded to speak to me in an EXTREMELY disrespectful manner. He offered NO solution, no compromise. No apology, NOTHING. When I asked to speak with the manager, he sighed and said she was busy. I asked him to have her call me and he said fine, then hung up! Jasmonique called and apologized for the inconvenience. She said their computer system hadn't been updated to reflect which rooms had sofa beds. She offered to bring extra blankets and pillows for my son to sleep on. She gave us free drinks in the downstairs lobby and arranged for our transfer to our cruise ship. I must say she did everything she could to make up for giving us the wrong room.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda Calgary, Alberta

Nice hotel close to cruise terminal

Data di pubblicazione: 13-apr-2015
I pro: Location and breakfast included
I contro: Nothing
Posizione: It is across the street from the convention centre and cruse terminal. It's a 20 minute walk to the French Quarter or a short cab ride.
This is a very comfortable hotel, close to the cruise terminal and not that far from Canal Street and the French Quarter. The area is quiet and feels safe. The hotel provides a very nice buffet breakfast which is included in the room rate. Mulate's restaurant is close, with a convenience/beer store and Starbucks close as well. We were very pleased with our stay and highly recommend.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great place

Data di pubblicazione: 13-apr-2015
I pro: Great location
Posizione: 4 blocks from downtown Canal Street - can walk or take the street car from Julia Street Station at the Riverside outlet mall
Very nice and clean hotel - typical of a Hyatt Great location Great price
3 su 5
di un viaggiatore verificatoda Canada

Nice hotel but poor service

Data di pubblicazione: 11-apr-2015
I pro: Location, breakfast, computers in lobby.
I contro: Service of staff. They put us in a room which had construction noise outside all night long. They forgot to give us our wake up call.
Posizione: Good location. Close to trolley, outlets, Harrah´s Casino, short walk to downtown, French Quarter, etc.
We made reservations months in advance for a 5 day stay and the first night we could not sleep because of noisy trucks, etc. outside our window. Upon complaining to the front desk person, we were told that construction was taking place all night outside our room. If they knew this, why did they give us this room for 5 nights? We were moved to another room which was much smaller and had a very tiny bathroom, however, was quieter. On our last night we asked for a wake up call at 6 AM so we could grab some breakfast they were suppose to serve at 6:30 and catch a cab to the airport. We saw the desk person write down our room number and wake up call time, however, we did not get a wake up call. Luckily my husband woke up at 6:15 and we rushed out, without breakfast, so we wouldn´t miss our flight. The hotel was nice enough and so was the breakfast, but the service of the staff was terrible and we will not risk a return visit.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda UK

Nice hotel

Data di pubblicazione: 10-apr-2015
Spent 4 nights here and it was a good choice, within walking distance of the main attractions of NO. Room was comfortable, bed and bedding were excellent. Only issue was slight damp smell that lingered. Staff service/welcome was mixed, some good, some v poor. Not too keen on noisy atrium breakfast area and glad we had a high floor. Breakfast choice was excellent as usual at Hyatt Place. Note: Valet parking was presented as only option, and expensive at $33 a night adding significantly to costs. Hotel could have mentioned that there was a 24 hour secure, covered car park within 50 yards at just $20 a night - much more convenient. Hugely impressed by New Orleans.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificatoda Augusta

Beware of Parking Fees

Data di pubblicazione: 8-apr-2015
I pro: Location
Posizione: Walking distance to attractions
Hotel was nice and centrally located. Only issue I had was not knowing ahead of time of parking fee. Be prepared to pay $35 per night to park.