Valutazioni basate su 836 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,1 su 5
92% degli ospiti consiglia questa struttura
4,4 Pulizia della camera
4,2 Servizio e personale
4,2 Comfort in camera
4,3 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
3 su 5
di un viaggiatore verificato

Location excellent, staff friendly, rooms lacking

Data di pubblicazione: 27-giu-2015
Tiny bathrooom with shower only, minimal counter space. Only one ice machine in entire building! No fridge or microwave, or anything to heat hot water, in room. Won't return.
5 su 5
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di un viaggiatore verificato da MA

Loved this hotel!

Data di pubblicazione: 24-giu-2015
Bed extremely comfortable. Room clean. Very cozy. Excellent breakfast. Love this hotel and this is the second Hotel Indigo we've stayed at and I loved that one, too.
3 su 5
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di un viaggiatore verificato da Vt

good stay but ...

Data di pubblicazione: 21-giu-2015
The hotel is nice -- with a pool, restaurant, nice clean modern (but small) rooms. Unfortunately, the scanner on our hotel room broke so we couldn't get into our room. Once in (courtesy of a crow-bar), we weren't able to leave. Breakfast / checkout the following morning was a little awkward. These things happen. Complimentary breakfast.
Commenti Hotel
30-giu-2015 di Monique, Hotel
Dear Guest, Thank you for sharing you stay experience with us for being understanding during that inconvenience. I am glad that our team was able to assist you and get you accommodated. We sincerely hope to host you again when your travels bring you back to the Boston area.
3 su 5
di un viaggiatore verificato da Vancouver

Hotel located in residential area

Data di pubblicazione: 13-giu-2015
Not conveniently located to Boston and the sights. Had to use mass transit. Hotel restaurant and lounge is high priced and menu is minimal. The cleaning staff didn't restock after cleaning. We had to call down for toilet paper and Kleenex's.
Commenti Hotel
30-giu-2015 di Monique, Hotel
Dear Guest, I am sorry that your experience was not as you had imagined but sincerely appreciate you sharing your comments with us. We will use them as a guide to better serve our guests and to grow.
2 su 5
di un viaggiatore verificato da Cleveland, OH

Tiny Room; Stingy Hotel; Nice Pool; Next to Subway

Data di pubblicazione: 1-giu-2015
I pro: The outdoor pool and patio were excellent. The pool was heated and was perfect. The prices at the poolside bar were outrageous, though.
I contro: The hotel provided a complimentary breakfast for ONE even though I had booked the room for four people plus an infant. How cheap.
Posizione: The hotel is within a short walk to the MBTA (subway), which is the reason I booked this hotel.
I stayed at the Indigo hotel for two days while attending a graduation. I booked the room for my family including me, my wife, my 13 year old child, my 12 year old child, and my infant son. The room was tiny! The two beds were only full size and not well suited for two. My oldest child preferred to simply sleep in a chair! There was no room to put a crib. It was difficult to move around the room without catching a foot or ankle on a sharp corner. The bathroom was tiny and the sink had no counter space at all-literally there was no vanity top just the sink bowl. The room contained one small wardrobe and nowhere near enough storage space for four people. Hardly worth the high price. I'm sure the hotel was gouging people coming in for the Harvard graduation.
Commenti Hotel
30-giu-2015 di Monique, Hotel
Dear Guest, Thank you for your feedback. I am truly sorry to read that you did not enjoy your time with us. Being a boutique hotel, we are extremely limited in controlling the sizes of our rooms. However, I am pleased that you liked the pool and subway location. Again, I apologize that our hotel was not the right fit for your family but appreciate the time you took to share your comments with us. Have a wonderful Summer!
3 su 5
di un viaggiatore verificato da Virginia

Not sure I got what I paid for

Data di pubblicazione: 1-giu-2015
I pro: Pool area
I contro: size of rooms,
This hotel is conveniently located next to the Riverside Green Line Station (D line), and right off I-95, making it a good place to stay if you are taking trips in the greater Boston area. Unfortunately, the rooms are small, making it a tight squeeze around the bathroom and bed. Pool area is great, with a wonderful bar and cabanas, although anyone can use the facilities, meaning it can be busy at times. My brother brought his infant son over, and accessing the pool area with a stroller was difficult - either have to go through the bar, or carry the stroller up a short flight of stairs. Finally, on the day I left, front desk staff was not available at the time I was checking out (~6:30am). In short, nice location, cool features, but the basics of a good hotel are lacking at times.
Commenti Hotel
30-giu-2015 di Monique, Hotel
Dear Danielle, Thank you for taking the time to detail the events of your stay. Being a boutique hotel, our rooms do tend to be on the smaller side, however, we are in the process of doing a refresh to make them more accommodating. I apologize for some of the hiccups you experienced during your time with us. I have brought your comments to the attention of my management team and are using them a training guide. Thank you for staying and have a wonderful Summer!
4 su 5
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di un viaggiatore verificato da Virginia

Nice hotel, Clean, Attentive Staff

Data di pubblicazione: 18-mag-2015
I pro: The convenience, the pleasant staff and the nice rooms.
I contro: The only negative for me... I hated the floor in our room. Would have preferred carpet over the strange flooring. Reminded me of staying in a basement
Posizione: Great access to Boston with numerous options culturally, dining options, or to enjoy the quaint area of West Newton with a variety of great restaurant
The hotel was clean, comfortable with an attentive, pleasant staff. Check in and out were easily accomplished with the help of a very pleasant desk clerk. The bathroom with spacious shower was very nice with spa quality complimentary toiletries. The location was perfect for easy access to public transportation into Boston and for me very close to family that lives in the area. Pleasant setting. I plan to use it again on return to visit family.
Commenti Hotel
19-giu-2015 di Monique, Hotel
Dear Guest, Thank you for choosing out hotel for your stay during your travels to the Boston area. I am so pleased to see that the front desk was able to assist in you having an enjoyable experience. I will be sure to share your comments at our next team meeting. We look forward to hosting you again!
4 su 5
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di un viaggiatore verificato

Data di pubblicazione: 27-apr-2015
Very modern and edgy. Great price and location if you want to be close to the city. It would have been almost perfect if the room had a mini refrigerator.
Commenti Hotel
14-mag-2015 di Monique, Hotel
Dear Guest, We are so happy that you enjoyed your stay. Please note that for return travels, we can have a fridge placed in the room. Thank you again for the wonderful rating!
4 su 5
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di un viaggiatore verificato da Revere, MA

MBTA Green Line D is right next door!

Data di pubblicazione: 21-apr-2015
The hotel has a minimalist take on their decor and it works! The room was very clean and well organized. I gave a rating of 4 to hotel facilities, instead of a 5, simply because breakfast was not included with my room and the lower level parking lot was annoying to maneuver through. Other than those small inconveniences, the hotel is one that I would definitely recommend for anyone who wants a nice hotel with access to the MBTA/Boston.
Commenti Hotel
22-apr-2015 di Monique, Hotel
Dear Guest, Thank you for the upbeat and wonderful comments! We look forward to hosting you again!
5 su 5
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di un viaggiatore verificato da New york, new york

Data di pubblicazione: 5-apr-2015
Great hotel! My only complaint is that the beds are not that comfortable. The staff is wonderful and the rooms are clean!
Commenti Hotel
7-apr-2015 di Monique, Hotel
Dear Guest, Thank you so much for the excellent comments! We cannot wait to host you again!