Valutazioni basate su 452 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,2 su 5
92% degli ospiti consiglia questa struttura
4,4 Pulizia della camera
4,3 Servizio e personale
4,2 Comfort in camera
4,1 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
1 su 5
di un viaggiatore verificato

Data di pubblicazione: 14-dic-2011 su Hotels.com
Non merita assolutamente 4 stelle: bagno senza riscaldamento (a York d'inverno fa molto freddo), niente frigo bar in camera, stanza piccola. Le apparenze ingannano.
3 su 5
di un viaggiatore verificato

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 10-ago-2011 su Hotels.com
5 su 5
Consigliato
per Famiglie
di un viaggiatore verificato

Family stay

Data di pubblicazione: 18-ago-2014
Great location, huge family room, great staff, kids loved the pool.
5 su 5
Consigliato
per Coppie
di un viaggiatore verificato da perth

Nice hotel away from the bustle, good breakfast.

Data di pubblicazione: 16-ago-2014
I pro: Nice large rooms overlooking the racecourse.
I contro: The seats in the room were either very low or swivel chairs, something more comfortable would be good, also two of them.
Posizione: Very good location, plenty to do in York and district.
Enjoyed a short break to celebrate my Mother and Fathers Diamond wedding. A bottle of champagne was delivered to their room with compliments of the Hotel, very nice of them .
Commenti Hotel
17-ago-2014 di Mark, Hotel
Dear Gow Many thanks for your fantastic feedback. I am so pleased you enjoyed your stay and congratulations to your Mother and Father. I hope we can weclome you back soon. Kindest regards Mark Leyland.
2 su 5
di un viaggiatore verificato

Not the marriott standard expected

Data di pubblicazione: 12-ago-2014
Rude receptionist Smell of wee in the bathroom Old and dated Not enough staff serving during breakfast
Commenti Hotel
13-ago-2014 di Mark, Hotel
Dear Guest I am very sorry that we did not exceed your expectations. I will be sure to look into this further. Kindest regards Mark Leyland.
4 su 5
Consigliato
per Coppie
di un viaggiatore verificato da Surrey, UK

Pleasant Stay despite one or two minor irritations

Data di pubblicazione: 10-ago-2014
I pro: In the main the staff were friendly and helpful, especially the Restaurant/Bar Manager who was always polite and cheerful.
I contro: See overall experience above re Reception Staff.
Posizione: The Minster is a must; a magnificent building with a wonderful history. An open deck bus tour gives a good overview of the City and its history.
Overall a pleasant hotel in a reasonable location within a short bus ride or 20 minute walk of York town centre. On arrival the receptionist was somewhat patronising in her tone by telling us that our room booking entitled us to complimentary breakfast. At £165 a night I thought that a breakfast was a reasonable expectation rather than a gift from the magnanimous hotel. Although the room was advertised as having bath robes and slippers supplied they were not in the room. On asking at the Reception Desk we were told that such items were not included in our class of room (Superior Guest Room with Garden View). On pointing out that the hotel's website said they were included arrangements were made to supply the robes but no slippers. Apart from a rather overcooked duck with dinner all other aspects of the hotel were very good and the staff friendly and helpful. The hotel was spotlessly clean and the room serviced to a high standard. Perhaps a 'customer service' refresher to one or two of the Reception Staff would be good, but overall we would recommend the hotel and would stay there again.
Commenti Hotel
13-ago-2014 di Mark, Hotel
Dear V S Many thanks for your recent loyal custom and also for taking the time to provide this feedback. I will be sure to review this in full with my team and my apologies for the issues you mention. I am glad to hear you will be returning and I am confident we will be able to create a more positive lasting impression on your next stay. Kindest regards Mark Leyland.
1 su 5
di un viaggiatore verificato da midlands

Dreadful dissapointment

Data di pubblicazione: 10-ago-2014
I pro: Were nice young people in the restaurant keen and interesting
I contro: Cleanliness The reception is impressive the rooms are generally tired and obviously they sell rooms they do not have
The room was not what we booked They admitted it They had no rooms as described on our booking available at all Therefore what more do you need to say Room we did eventually have was small and dirty I have never used antibacterial wipes to clean a toilet in a hotel in my life until then!
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da london

Would stay again

Data di pubblicazione: 5-ago-2014
We stayed in four hotels on our trip and this was by far the best
Commenti Hotel
6-ago-2014 di Mark, Hotel
Dear Alan . Many thanks for your fantastic feedback. I am so pleased we were able to look after you and I do hope we can welcome you back soon. Kindest regards. Mark Leyland.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Danville, California

Nice hotel with all the amenities

Data di pubblicazione: 3-ago-2014
I pro:
I contro: WiFi in room should be free
Posizione: Go to the pub down the street called The Fox and Roman. Eat at Rustique in the City Center for a great French meal.
Close to bus stop to take you to train station and City Center. Very helpful staff and nice room. Would definitely stay here again. WiFi in hotel lobby but they make you pay in your room so be mindful of that.
Commenti Hotel
5-ago-2014 di Mark, Hotel
Dear Guest. Many thanks for your recent loyal custom and for your fantastic review. I am very pleased you enjoyed your stay and I do hope we can welcome you back soon. Kindest regards. Mark Leyland.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Good hotel and fitness facilities

Data di pubblicazione: 25-lug-2014
The hotel is good and happy to stay there again but I think £15 a night wi fi on top of a substantial room rate is a rip off. The website says there is free wired internet but this is no longer available. Marriott, match Hotel du Vin and give it free!
Commenti Hotel
28-lug-2014 di Mark, Hotel
Dear Loyal Guest Many thanks for your recent custom and also for taking the time to provide this feedback. We offer complimentary WiFi in our public areas and I will be sure to review our website to see where the wired option is listed and amend this. I hope we can welcome you back soon. Kindest regards Mark Leyland.