Valutazioni basate su 357 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,4 su 5
95% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,5 Servizio e personale
4,6 Comfort in camera
4,5 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
4 su 5
Consigliato
per Famiglie
di un viaggiatore verificato

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 7-gen-2014
4 su 5
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per Tutti
di un viaggiatore verificato da Tampa, FL

Close to attractions, away from the hustle.

Data di pubblicazione: 12-ott-2014
Nice clean hotel. Beds are very comfy. Staff was very nice. Only negative was low water pressure and occasionally the water would just stop for a couple of seconds and start again.
Commenti Hotel
15-ott-2014 di HotelMgmt, Hotel
Convenient and peaceful. The Westin Orlando Universal Boulevard offers the best of both worlds. We are truly grateful for your feedback and acknowledgement of our associates’ efforts. Please accept our apology for any inconveniences you encountered with regard to the water pressure in your guest room, however. Your comments will be shared with our maintenance team to ensure that everything is at its best for future stays. We hope you will consider another visit soon. Thank you for your feedback.
5 su 5
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per Tutti
di un viaggiatore verificato da New Zealand

Super comfy beds, awesome pool, professional style

Data di pubblicazione: 16-set-2014
I pro: Big clean pool, comfortable beds, awesome shower and a clean, well stocked room.
Posizione: Couple minutes taxi from the convention district, places to eat and shows to see! Check out Mama's comedy show every Friday and Saturday, only $10.
Booked our room last minute, arrived and was pleasantly surprised! Well appointed lobby with free, fresh fruit infused water. Rooms were clean and the bed was ridiculously comfortable. Rain fall shower was awesome and the complimentary Starbucks coffee in the room was a nice touch too. Pool was large and clean, gym was sufficient for a quick morning blast. Only stayed one night, but it was an excellent experience.
Commenti Hotel
23-set-2014 di HotelMgmt, Hotel
We think your review is superb and couldn't be more pleased that you had such a great experience at The Westin Orlando Universal Boulevard! Providing our guests with exceptional accommodations is of utmost importance to us and we are so glad your stay was a memorable one. Sometimes it is the small touches that make an encounter that much more special and it is a joy to read that you appreciated our Heavenly accommodations as well as our pool and location. We hope you will come visit us again soon. Thank you for sharing your feedback.
3 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Just Ok

Data di pubblicazione: 8-set-2014
I pro: Close to Universal Studios theme park
I contro: Offer shuttle service to the parks
Not impressed with this Westin resort, nothing in particular was bad but have definitely stayed at nicer Westin hotels. I thought it was ridiculous that they charge $18 per day for self parking, and dont even offer shuttles to universal studios which is 2 miles away.
Commenti Hotel
16-set-2014 di HotelMgmt, Hotel
We are grateful to learn that you enjoyed some aspects of your stay, however, it is truly disappointing that you were not impressed at every turn. As you mentioned, we are just minutes from Universal Orlando as well as all of the area theme parks. While we do charge for parking, many guests enjoy the convenience our full Valet service brings. It is our hope to have the opportunity in the future to welcome you back so that we can fully impress you with all we have to offer. Thank you for your comments.
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

very nice hotel!

Data di pubblicazione: 3-set-2014
I pro: room was nice and clean beds was comfortable.
I contro: parking was way to much $18.00 for self parking and if you valet its $24.00
Posizione: location is ok not the best you are at least 1 mile from international drive.
this was my first time in the Westin hotel with my family we enjoyed are stay.Hotel Staff was very friendly room was nice and clean beds was comfortable.
Commenti Hotel
9-set-2014 di HotelMgmt, Hotel
We are glad that you had such a comfortable stay at The Westin Orlando Universal Boulevard and enjoyed our Heavenly, spacious accommodations. As you mentioned, we do charge for both self parking as well as valet. Many of our guests appreciate the convenience our valet brings after a long day of exploring the area, but we do apologize if you were inconvenienced in any way. We hope to welcome you back again. Thank you for your review.
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Calgary, Canada

Great hotel close to Universal

Data di pubblicazione: 30-ago-2014
Great hotel, very comfortable as always. The staff at the front desk was not very friendly and seemed annoyed I was asking questions about a shuttle to Universal (which the hotel does not have even though closeness to the attractions is a main selling point) and the extra charges for self parking.
Commenti Hotel
3-set-2014 di HotelMgmt, Hotel
Thank you for letting us know about your time with us. We are so glad you enjoyed the comforts you found in our hotel as well as our proximity to the area theme parks. We do regret, however, if you found some of the service you encountered to not be as helpful as it should be and will be sure to share your comments with our associates. While there is a charge for parking in our secure lot, many guests enjoy the convenience our Valet service brings. Please accept our apology for any inconvenience. We do hope that you will visit us again. Be well.
4 su 5
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per Tutti
di un viaggiatore verificato da NJ

Very nice hotel worth the value.

Data di pubblicazione: 27-ago-2014
I pro: The entire staff was very pleasant, friendly and helpful. Also the entire facility was well kept. In-room kitchenette was very useful during our stay.
I contro: Mattresses were a bit on the hard side for me. It would be nice if parking and in-room internet were included.
We had a pleasant 1 week stay at this hotel. Nearby the Convention Center and the restaurants on International Drive. Having a car makes it much easier to get around.
Commenti Hotel
3-set-2014 di HotelMgmt, Hotel
Thank you for letting us know about your stay at The Westin Orlando Universal Boulevard. We are glad you appreciated the value you found in our hotel and enjoyed the service you received from our associates. Our smartly appointed guest rooms are designed to complete your refreshing encounter. As you mentioned, the Orange County Convention Center is within minutes of our front door. We do apologize if any of our fees surprised you, however. Valet service is the best way to make the most of parking with us and we feature complimentary wireless internet in our public areas. We hope you will consider another relaxing stay with us in the future.
5 su 5
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per Tutti
di un viaggiatore verificato

The terrible valet

Data di pubblicazione: 11-ago-2014
The valet tried to steer me to the Convention center for tickets to Universal Studios They were actually more expenses than I would've paid at the front gate. Good thing I check with my smart phone! It seemed like he got a cut of the proceeds!
Commenti Hotel
19-ago-2014 di HotelMgmt, Hotel
Thank you for reaching out to us. We apologize if there was any confusion regarding the suggestions our associates shared with you. We try to ensure the convenience and satisfaction of all of our guests. The convention center is located directly across the street from our property and would be the closest location to purchase the tickets, aside from the park itself. It is never our intent for our guests to feel misled in any way and it is truly regrettable if you were troubled. We hope that your overall stay with us was positive as we would love to welcome you back again.
4 su 5
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per Tutti
di un viaggiatore verificato da Lakeland, FL

Great Service, But You Pay For It

Data di pubblicazione: 4-ago-2014
I pro: I absolutely loved the staff. All were friendly and helpful and I was treated like a queen.
I contro: Either free wifi or discounted parking. Something to make it feel a little less expensive.
Posizione: It's literally right across the street from the Orange County Convention Center (North Concourse) Be warned, it's a 1.5 mile to the West Concourse.
Don't expect to have anything complimentary in your stay. Arriving, I realized that it would 17 dollars (A NIGHT) for parking. If I had wanted to do any work on my trip I would have had to pay 15 dollars for 24 hour internet service. I was severely disappointed. While the staff was implacable and courteous, it was frustrating to realize all of the extra money I had to spend. There is no complimentary breakfast and nothing is free. I understand hotels need to make money off of their services, but for what I was paying for the room, I would have liked free wifi or discounted parking. Just expect to spend extra for the service.
Commenti Hotel
15-ago-2014 di HotelMgmt, Hotel
Thank you for sharing your honest feedback regarding your experience. Whether it's positive or otherwise, we’re always grateful to learn about our guests’ time with us. While we are delighted to know that you valued the service you received, we’re disappointed to read that your entire stay did not reflect the high standards we’ve set and apologize if any of our fees surprised you. We do charge for parking, however, many of our guests enjoy the convenience of our Valet service. When seeking to access the Internet at no charge, you can utilize our complimentary wireless in all public areas. We also feature a full service business center located right off of the lobby. Please know that we will share your comments with our management team. The next time you are in the Orlando area, we hope you’ll consider visiting with us again.
4 su 5
Consigliato
per Viaggiatori per affari
di un viaggiatore verificato

Great for the convention center

Data di pubblicazione: 23-lug-2014
I pro: Perfect location!
I contro: Shuttle service to the Convention Center is needed. The 30 minute walk in the heat of July is not recommended.
Posizione: Orange County Convention Center is across the street and the Disney attractions are within 10 miles.
This was a very clean and updated hotel across the street from the convention center. The only thing that I disliked was the lack of a shuttle service to/from the convention center. Due to its location, a lot of visitors are staying at the hotel due to the convention center. A shuttle service, even for a small charge, is needed. The internet fees are also a little too high for the speed that is provided.
Commenti Hotel
15-ago-2014 di HotelMgmt, Hotel
Thank you for taking the time to share your impressions of The Westin Orlando Universal Boulevard. We are so glad you enjoyed our location as well as our refreshing accommodations. Your suggestions are of great value to us and we will be sure to share them with our management team. We do apologize if you experienced any issues while accessing our Internet. Please know that one of our associates is always on hand to assist. While we do charge for Internet access in individual guest rooms, many guests take advantage of our complimentary wireless access in the Lobby and Business Center. It is our hope that you will visit us again.