Valutazioni basate su 491 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,4 su 5
94% degli ospiti consiglia questa struttura
4,6 Pulizia della camera
4,5 Servizio e personale
4,5 Comfort in camera
4,5 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
3 su 5
di un viaggiatore verificato

Decent hotel - good location

Data di pubblicazione: 28-lug-2015
Hotel really needs a renovation, everything is pretty outdated. Otherwise very nice, welcoming staff.
4 su 5
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di un viaggiatore verificato

The best food compare with many hotels around.

Data di pubblicazione: 26-lug-2015
I pro: Room service its great!
I contro: I had stayed in other Westin hotels in California and they are super clean. Bathrooms need a better maintenance by housekeepers.
Posizione: I was glad that it was close to the convention center. I could walk and do my workout in the morning.
Great customer service during check in and during dinning.
4 su 5
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di un viaggiatore verificato da H

Short stay

Data di pubblicazione: 19-lug-2015
Excellent value for money hotel. Very comfortable beds.
Commenti EPC
20-lug-2015 di HotelMgmt, EPC
We are so glad you appreciated the value you found at The Westin Orlando Universal Boulevard as well as our Heavenly Beds. It is our hope that you have a chance to visit us again. Thank you.
3 su 5
di un viaggiatore verificato da Dallas, TX

Dissapointed

Data di pubblicazione: 6-lug-2015
Westin at Universal Orlando was a dissapointing experience. Below is why: 1) Facilities are below the expectation for a Westin. 2) Service is below average with attitudes and lack of effectiveness solving problems. 3) Room comfort is compromised at night due to AC not cooling below 64. The 64 is the minimum reached around 3 am. After that it goes back to 68-70. Too hot for Florida. The hotel feels more like a Hyatt Place rather than a Westin.
Commenti Hotel
13-lug-2015 di HotelMgmt, Hotel
Thank you for taking the time to share your comments with us. Your perspective is certainly appreciated as we are always eager to learn from all of our guests’ experiences. We regret any inconveniences you may have encountered or you were not comfortable with the temperature of your guest room. Please know that we have shared your feedback with our management team. We hope we have another chance in the future to offer you the experience you deserve from a Westin. Be well.
5 su 5
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di un viaggiatore verificato da Atlanta, Georgia

Great Getaway

Data di pubblicazione: 1-lug-2015
I pro: I liked just about everything!
I contro: I wish that the public transportation had a stop closer by; however, this is out of the hotels hands (in my opinion).
Posizione: The hotel provides free transportation to the Universal Theme parks and more each day.
This hotel was perfect for what my husband and I were looking for: to get away from reality for a couple days. The service was remarkable from the front desk to the doormen/valets to the servers at the restaurant/poolside bar. Breakfast was pricey ($21 per person); however, bikes are included in the reasonable resort fee. Each morning we rode bikes to Publix, or IHOP, or Denny's for breakfast. All were within a mile and were easy rides. At night we caught a free ride shuttle to City Walk or walked to the iRide bus stop (about 1/2 mile away.). You need a ticket for this public bus, but you can buy these at the hotel. It is without a doubt I would recommend this hotel to friends and family. If we brought our kids, I would either rent a car or make sure the day was filled with theme parks (taking advantage of the free shuttle) as navigating various off-site transportation options would be a little too stressful. Lastly, if you plan to visit Disney, this may not be the hotel for you as it only provides transportation to the Universal parks and Sea World...unless, of course, you have your own transportation...then you're golden. Happy Travels!
Commenti Hotel
7-lug-2015 di HotelMgmt, Hotel
It certainly seems as though you enjoyed a wonderful getaway with us at The Westin Orlando Universal Boulevard! Thank you for detailing the many amenities and services you were able to take advantage of during your time with us, including our complimentary bicycle rental and free shuttle to the theme parks. While dining for breakfast, guests with bigger appetites can take advantage of the buffet choices, but we also offer budget-friendly a la carte items too. Your opinions are of great value to us and other readers are sure to make great use of your suggestions. Thank you for joining us, we hope you will visit again soon.
5 su 5
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di un viaggiatore verificato da FLA

Perfect for us!

Data di pubblicazione: 30-giu-2015
We live 30 min away...we take care of my mom 93! We just needed a night away but not a far drive!! This was the perfect spot! We also had lunch and dinner on site...fabulous!
Commenti Hotel
7-lug-2015 di HotelMgmt, Hotel
Sometimes a short getaway is just what you need to recharge and refresh. We are happy to know that your stay with us at The Westin Orlando Universal Boulevard was perfect for you. Dining at Fiorella' Cucina Toscana can be quite a treat! We hope you have a chance to visit is again soon.
5 su 5
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di un viaggiatore verificato da Louisville

Great place to stay

Data di pubblicazione: 28-giu-2015
Posizione: Close but not in the busy part of city. Quiet but only five minutes from all the a activities of Orlando.
We needed a place close to Universal that was only for one night. The Weston was just what we wanted. Clean comfortable rooms, great staff and good price. I gave only four stars for room comfort because I don't like the small pillows in the rooms.
Commenti Hotel
7-lug-2015 di HotelMgmt, Hotel
We are delighted you had the chance to experience our peaceful accommodations in an convenient location here at The Westin Orlando Universal Boulevard, even if only for one evening. Located just minutes form the theme parks, we also feature complimentary shuttle service to ensure the greatest convenience. If there is anything you may need, including additional in-room amenities, our associates can always help. It is our hope that you have a chance to come back again. Thank you.
5 su 5
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di un viaggiatore verificato

very convenient to OCCC

Data di pubblicazione: 24-giu-2015
I pro: Staff friendliness and courtesy
Hotel clean and well maintained. Staff was responsive, friendly, and courteous.
Commenti Hotel
30-giu-2015 di HotelMgmt, Hotel
The Westin Orlando Universal Boulevard is directly across the street from the Orange County Convention Center and we are so glad you appreciated that convenience as well as our friendly, hospitable service. It is our hope that we have the chance to welcome you back again.
2 su 5
di un viaggiatore verificato da Daytona Beach

Too Noisy and too many extra charges

Data di pubblicazione: 18-giu-2015
The hotel itself was nice. The restaurant was excellent. The entire staff was very friendly. The room however is in need of updating and maintenance. We were at the end of a corridor. I thought it would make for a peaceful night. Nope. At midnight, the rooms up and down the hall started opening and closing. They were a large wedding party in many rooms. Every time they just let the door slam. This went on until 2am. At 2am a loud group came in laughing and carrying on in the hallway. At 4am dishes started clanging and banging. I went home to get some sleep. In addition to the room fee, there is an $18 self park or $24 valet fee. There is also a resort fee that seems to vary. There are a lot better choices in this area. Not the Westin I remember.
Commenti Hotel
22-giu-2015 di HotelMgmt, Hotel
Thank you for your candor. We are truly disappointed to know that your stay was not the rejuvenating encounter you deserve as our guest. Your peace is very important to us and we wish we would have known of the issues you encountered while you were here, when it would have mattered the most. Our associates are always on hand to help in any way they can. As you mentioned, we do charge for parking at our hotel and many guests appreciate the convenience our valet service provides. With our resort fee of $15, you can take advantage of our two welcome beverages, two daily bottles of water, complimentary shuttle service to area theme parks, bicycle rental, free breakfast for children under 12 with a paying adult and more. Please accept our apology if these benefits were not more clear. It is our hope that we have the opportunity in the future to welcome you back. Be well.
5 su 5
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di un viaggiatore verificato da Acworth, Ga

Hidden Gem in Orlando

Data di pubblicazione: 15-giu-2015
I pro: Courteous staff, nice rooms and great location!
I contro: Breakfast prices were a bit high.
Posizione: Universal, Sea World, Convention Center - easy access to all Orlando has to offer!
This hotel was clean, comfortable and every staff member I encountered was friendly and helpful. The location can't be beat as it is close to everything! Highly recommend!
Commenti Hotel
22-giu-2015 di HotelMgmt, Hotel
We are so glad you found your stay at The Westin Orlando Universal Boulevard to be so positive. Our central location ensures easy access to all of the great attractions, including Universal, SeaWorld and the Orange County Convention Center, as you mentioned. Providing great service is very important to us as we want our guests to enjoy a fully refreshing encounter. It would be our pleasure to welcome you back again. Stay well.