Valutazioni basate su 284 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,1 su 5
90% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,3 Servizio e personale
4,1 Comfort in camera
4,0 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
4 su 5
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di un viaggiatore verificato

acqua minerale come l'oro

Data di pubblicazione: 21-ago-2013
unico neo: una bottiglia d'acqua minerale fatta pagare 7 dollari
Commenti
22-gen-2014
Write your Gentile Cliente Grazie per i vostri commenti enviarmos voi, il nostro obiettivo è quello di offrire camere pulite, grande valore e una grande esperienza. Ci rammarichiamo per la tua insoddisfazione e questo verrà inviato al nostro Food and Beverage Manager per revisione dei prezzi del ristorante. Apprezziamo la vostra opinione una volta e non vediamo l'ora l'opportunità di servire di nuovo in futuro, Cordiali Saluti Guillermo Alfaro assistente alla regia Wyndham San Jose Herradura Hotel
5 su 5
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di Sarah da New york

What a great hotel staff !!!

Data di pubblicazione: 21-apr-2014
They couldn't have been more helpful, friendly, the room was beautiful, the wonderful. I could not have asked for a better vacation
5 su 5
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di JN da NY

Nice hotel, across the highway from a mall

Data di pubblicazione: 20-apr-2014
I pro: Staff, cleanliness, free WiFi, free breakfast, travel agencies, casino
I contro: The efficiency of Grey line travel agency, the jacuzzi could be improved so that it is actually warm.
Posizione: Across the street from a mall, supermarket, and fast food. Bus system near by into San Jose. Steak house and hard rock cafe in walking distance.
Very nice hotel with nice staff. The mail is located across the highway from a mall, supermarket, McDonalds and Applebee's. There are buses that also run on that same high way into San Jose. There is complimentary breakfast every morning and free WiFi. There are 3 pools and jacuzzi, however the jacuzzi never gets warm. There are also two travel agencies there to schedule tours.
1 su 5
di un viaggiatore verificato

Concerned about a clean bed, and shower.

Data di pubblicazione: 14-apr-2014
I pro: Near the Hotel
I contro: Knock the place down!
I felt like I needed to wear flip flops in the shower. The room was dank and did not reflect the advertisement at all. It was one night, so we took one for the team, but if I read this prior, I would have thanked the unknown traveler and passed on the room.
4 su 5
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di ken da saskatoon, canada

close to airport

Data di pubblicazione: 12-apr-2014
I pro: staff, cleanliness of rooms , breakfast buffet, location close to airport
only stayed two nights, one night when we arrived , and the night before we left had early flight home ,so hotel is perfect location 10 minutes to the airport . hotel staff very friendly , front desk very efficient , checkin and checkout done in no more than 5 minutes. resturant was very good , food was excellent.
3 su 5
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di un viaggiatore verificato

Big hotel with many facilities.

Data di pubblicazione: 9-apr-2014
The hotel has a loto of facilitie (casino, restaurant, shops,...), but standard room are old and dirty.
Commenti
9-gen-2014
Dear Guest Thank you very much for taking the time to send us your comments, our objective is offer rooms, great value and an amazing service experience to all our guest during the stay. The hotel will start a remodeling process to our rooms soon as part of an improvement plan set up for our property. We apologize for do not meet your expectations on this stay and we hope you can give the chance to host you back soon in our hotel in a nearly future, Regards Guillermo Alfaro C AGM Wyndham San Jose Herradura Hotel
4 su 5
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di Teresa da Bellingham, WA

Get the Right Room

Data di pubblicazione: 6-apr-2014
I pro: NIce pool, great Japanese restaurant
I contro: The older rooms were noisy and smelled musty
Posizione: N/A-close to airport
We stayed here at the beginning and end of our Costa Rica vacation. The first stay we were placed in a room on the main floor that was old, smelled musty and was the loudest room we have ever experienced in our life!!! We informed the staff that we would cancel the reservations for the night before our flight unless they could guarantee us a much quieter room. They placed us in their tower and it was a completely different experience. The room was quiet and smelled fresh. The companions we were traveling with were placed in the honeymoon suite.
Commenti
9-gen-2014
Dear Teresa Thank you very much for taking the time to send your feedback, we are glad you have a great time with us on your return trip and we apologize for the inconvenience caused on your first night here. The hotel will start a remodeling process soon to have nicer and update rooms for our customers. Once again we appreciated your positive feedback and we hope to have you back soon in our hotel Regards Guillermo Alfaro C AGM Wyndham San Jose Herradura Hotel
4 su 5
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di un viaggiatore verificato da costa rica

Great resort

Data di pubblicazione: 6-apr-2014
Great time, lived up to the pictures. Only issue was no hot water for the sink.
Commenti
9-gen-2014
Dear Guest Thank you very much for taking the time to send your feedback, we are glad you have a great time with us we apologize for the inconvenience caused with the water we have inspected your room and fixed the hot water supply on the sink. Once again we appreciated your positive feedback and we hope to have you back soon in our hotel Regards
3 su 5
di Dianne da raleigh, NC

Not a favorite

Data di pubblicazione: 30-mar-2014
Out of all the hotels we visited during our stay, this was probably my least favorite. Granted, we didn't arrive until 2a.m. so it could've been the grumpiness. I thought the actual hotel facility was very nice and the staff was very accommodating but the room was very low-grade. I didn't want to use the bathroom because it seemed very dirty and unkept. The room accommodations were not very comfortable either. However, the location is very close to the airport and I wish I was able to enjoy the breakfast and pool because it looked very nice.
Commenti
9-gen-2014
Dear Dianne Thank you very much for taking the time to send us your comments, our objective is offer rooms, great value and an amazing service experience to all our guest during the stay. The hotel will start a remodeling process to our rooms soon as part of an improvement plan set for our property. We apologize for do not meet your expectations on this stay and we hope you can give the chance to host you back soon in our hotel in a nearly future, Regards Guillermo Alfaro C AGM Wyndham San Jose Herradura Hotel
4 su 5
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di Terry da Ft Lauderdale, FL

Beautiful hotel, nice staff...rough bathrooms.

Data di pubblicazione: 24-mar-2014
I pro: I love the airport shuttle, the restaurant was good, and there were lots of amenities.
I contro: Put a shower head on the shower and fix the bathtub
The hotel is beautiful, but the bathroom needs a little help.