"Great hotel room nice facility, one TERRIBLE clerk"
We stayed a week at this hotel. Perfect location, close to the airport and major roadways. The room was terrific. We had the one bedroom suite, and it accommodated 4 of us. The place was clean, modernized, and comfortable. The house keeping was extremely friendly and excellent. And the porter was terrific...efficient when we needed a cot, extra linens and towels. Friendly, efficient....all you could possibly want.
The majority of the persons at the front desk were also very friendly and helpful. Took a number of times to get it right, but overall very good. With ONE major exception:
There was a guy who worked evening.
RUDE: When asked questions, he didn't look up at you. My wife was checking out, asked for a final receipt. He said "you booked with Expedia. Get it from them" He refused to give a final receipt for "Balance at checkout" (Two encounters with him. !st was on checkin Sunday March 8, 2015, then on the second time Saturday March 14th, in the evening, where the comment regarding the receipt was made at the time of checkout. )
Not sure why someone like this fellow is front line with the public. Is he related to someone important?
As has been said, do it well, no one tells anyone, do it badly, the world will know. This one individual was responsible for making an otherwise very good hotel experience less than it could have been.
Viaggiatore da Calgary, AB.