4/10 Scarso
gia
Viaggio di coppia, Viaggio con la famiglia
13 apr 2024
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our stay was very annoying because the room was never cleaned or completed properly.
We asked from the first day to simply have the room vacuumed every day for allergy reasons since it had not been done and in fact it was full of dust (even though for a 4 star it should be a daily standard) but only on the fourth day they did it .... more or less...
When we went to complain at reception we were told that they would report it to housekeeping but they couldn't do anything else because it was an external company to the hotel. Unacceptable and unprofessional response for a 4-star hotel, also because it is not the customer's problem if it is an external company. Furthermore, not only they did not vacuum but twice they did not even leave clean towels or replace the empty showergel bottles. Unacceptable!!
I must say however that the reception manager offered us breakfast as an apology even if we preferred the clean and perfect room we appreciated it.
However, the problem was not solved because in 6 nights only 1 day they vacuumed.
gia
Soggiorno di 6 notti ad aprile 2024