Royal Rotary Hotel Apartments

El personal excelente, muy atento en todo momento. En líneas generales todo muy bien. Únicos puntos negativos: funcionaba una sola hornalla y el aire acondicionado central no podía cerrarse, con lo cual entraba un poco de frío en todo momento.

When your entering a hotel after a long flight to meet friends and family, you expect that the hotel or the hotel apartments to be understanding and lenient about the check-in process. I had all my documents with me with me when I checked-in but my friend did not. The hotel staff did not allow visitors to enter my room or guest that will be staying with me with out proper original government issued document. This was a hassle and we had to wait over 3 hours to speak with top management about letting my friend in. Its only after I pointed out that it is not Expedia policy, but the hotel policy that guests are also required to have proper identification and that the hotel is responsible due to their policy which is not stated on Expedia and I would like a refund, that they pulled some strings and let me and friend in. The hotel staff was only following orders but they were not as friendly as they could have been and did not provide us with any other possible solutions other that to ask for refund. I would think that if you are travelling to and have friends in that country, that they would be expected to spend some quality time with you no matter where you are, and the hotel did not provide that for me so I am a little disappointed. However, after we got in everything was good.

Pro: I was not impressed with much, they did not have a valet or available parking which added more stress and the hotel staff was not as friendly.

Contro: The hotel policy to allow visitor to the room, and better treatment of hotel guests.

Città: noting much around that area from what I have experienced.