We traveled all over Sicily and southern Italy and this was clearly the most disappointing experience of all places we stayed. The property itself was ok, but the service and breakfast were mediocre to say the least. Some important points to note about this property: they have no reception per se, so you have to coordinate a meeting time with their staff. We were in touch with them all day, providing updates as our situation changed. Yet, we had to pay a 20 euro penalty because we arrived 1 hour later than our last stated time and were told only uopn arrival. They did send an email one week before, stating there could be a fee if arriving after 7 PM, but no details about the fee. We were in touch day - why not remind us of this policy? Also, very important to note that there’s no elevator. We had two heavy bags (30 kilos each) which I had to lift up 3 or 4 flights of stairs and several other smaller ones. Of course, I had to carry these bags all down by myself the next day. Very disappointing. What would have happened if I was older, had an injury or disability?In comparison, we stayed at a similar property in Palermo the next day, where we greeted completely differently. At that property the girl walked several blocks to our car to help us get our bags. One final note is that the air conditioning unit was very loud, which made it hard for me to get a good nights sleep. Overall, this was unfortunately a low point in our otherwise fantastic experiences in Italy.