8 bar/lounge, 3 bar a bordo piscina, 2 bar sulla spiaggia
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Recensioni per Bahia Principe Luxury Akumal - All Inclusive

4.5 out of 5
Bahia Principe Luxury Akumal - All Inclusive
Carretera Chetumal - Cancún, Km 250, Akumal, QROO

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 751 su 1397 recensioni" "
Valutazione di 8 - Buono. 340 su 1397 recensioni" "
Valutazione di 6 - Soddisfacente. 147 su 1397 recensioni" "
Valutazione di 4 - Scarso. 71 su 1397 recensioni" "
Valutazione di 2 - Terribile. 88 su 1397 recensioni" "

8,8/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Monica

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Figured I might as well do a quick review for anyone considering booking. We were in Akumal in a swim up suite with an almost 2 year old for 8 nights. Overall I loved this resort and will likely be back! Most the day we spent at Tulum in the splash pad pool or Coba at the water park. My daughter LOVED this! She’s small but fearless and I was thrilled nobody blew a whistle seeing my toddler go down the slides she did. Wouldn’t be the case back home for sure. Made our trip! We loved our room and had great service everywhere. Our swim up pool was amazing and clean. We stayed in villa 59 in an end room and had quite a bit of privacy without being too far from anywhere. Man did we get our use out that pool for nap times and evening or morning swims. Highly recommend for anyone with kids. We’ve stayed at many AI resorts in Mexico and Caribbean… in comparison I thought Bahia was Above average: child friendly environment even during late night hours if you’re like me and have drinks and still have fun with your kids, day and night entertainment (though the DJ could play longer at the resort and not the hacienda), food at Ku uk and Dolce Vita, rooms, beach Same: buffet nothing too special but had variety, pools were clean with lots of ledges and platforms that my daughter liked- maybe just more swim up bars would be nice. Below average: our room was great but the fact that motion sensors turn off AC, fan, and power to outlets that were charging my devices when not in the room
Soggiorno di 8 notti ad aprile 2024
Risposta di online reputation, il giorno 25 apr 2024
Dear Guest,Thank you for the positive review! We're glad you enjoyed your stay, especially the child-friendly amenities and the convenience of the swim-up suite. We appreciate your feedback on the motion sensors in the room and will address this issue. We look forward to welcoming you back soon! Warm regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

erica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful resort
Soggiorno di 7 notti a gennaio 2024

10/10 Eccellente

Roman, Calgary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Summary: Rooms - Good size with all required equipment and Clean on the down side - beds in the room were little bit smaller than expected ( we took 2 double bed and it is good for adult and kid but pretty small for 2 adults ) Our room had issue with the strong mold smell, Also nearby area had some issue with sewer backup and smell of it the solution from the hotel which was provided is humidifier which didn't help much but within few days the sewer backup was fixed ( at least the smell ) and the mold smell in the room was much better ( still was but acceptable level) The surround area was like paradise Food and main location first class Ability to move between hotels areas in the Bahia full complex ( Tulum-Akumal-Coba ) provides you always something new to discover over. Over all l0 days we weren't feel even once we want to go beyond the complex It provides you with a lot of restaurants and entertainment options The only does side is you need to book restaurants before you get to the place and sometimes it is hard to manage right timing service is excellent from all staff we met Kids club just AMAZING- Facility - activities- Stuff Entertainment team - AMAZING Beach - not the best but due to the nature of the place ( a lot of rocks in the swimming areas and the sand less good than in Playa Del Carmen ) but views to the sea are amazing Pools are great and worm Bars are great - excellent service
Soggiorno di 9 notti ad aprile 2024
Risposta di online reputation, il giorno 25 apr 2024
Dear Guest,Thank you for your feedback. We're glad you found our rooms spacious and clean, but we apologize for the inconvenience with the bed size and mold smell. We appreciate your patience regarding the sewer issue, and we're pleased it was resolved. It's wonderful to hear you enjoyed the surrounding area and our food offerings. We understand the challenge of booking restaurants and will work to improve this. We're thrilled you enjoyed our amenities and service. While we regret the beach didn't meet all expectations, we're pleased you enjoyed the sea views and our pools and bars. Thank you for choosing us, and we look forward to welcoming you back soon!Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Príncipe Luxury Akumal

2/10 Terribile

Chelsey

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was horrible. There were so many problems with the property and staff that I'll run out of space if I try to list them all, so here's some of the biggest: 1. Really, really poor customer service. No one knows anything about any issues and everyone tries to pass the buck to someone else to deal with problems. I'm not sure if there was a communication issue between staff or a general antipathy toward guest comfort, but the result was an incredibly frustrating experience. It was so bad, I decided to leave a day early and asked for a refund for the one night, which they refused. 2. The rooms were gross and dated. And I say rooms because I was moved twice. The first room was on the 3rd floor with no elevator and didn't have a working phone. The second room kept losing power (at least 4 times a day) and even lost water one day. All three rooms had mildew on the curtains and the bedding smelled musty. 3. That gods awful app! They force you to download their app and insist that you use it for everything from booking their restaurants to ordering room service. It barely worked, constantly saying the wifi was too slow. I never did find a map of the resort on there. I ended up taking a picture of the map on the signs around the property. 4. The food was practically inedible with very few options. I will NEVER stay at another Bahia Principe. I'm convinced their whole company is a scam. The "luxury" part of their name is a joke.

10/10 Eccellente

Rene

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spacious, friendly staff as well as the entertainment staff, specifically (Cecilia) very attentive to all the guess.
Risposta di online reputation, il giorno 23 apr 2024
Hi Rene,We're delighted to hear that you found our resort spacious and enjoyed the friendliness of our staff, especially Cecilia from the entertainment team. Your feedback is appreciated, and we hope to welcome you back soon for another wonderful stay! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di online reputation, il giorno 22 apr 2024
Hi Kimberly,Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Jamal W

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff and very good entertainments, very clean property, beach was okay, Al swimming pool wire pool were off service Bed room have no extra sheets, room was cold at night Restaurants food was not the greatest, run out of food selection on couple restaurants which was disappointing
Soggiorno di 7 notti ad aprile 2024
Risposta di online reputation, il giorno 22 apr 2024
Hi Jamal,Thank you for your feedback. We're glad you enjoyed our friendly staff, entertainment, and cleanliness. We apologize for any inconvenience regarding the beach, room amenities, and food selection. Your comments will help us improve. We hope to welcome you back for an even better experience.Warm regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Soddisfacente

Jeffery

Viaggio di coppia
Dated, but they’re working on fixing it up
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 19 apr 2024
Hi Jeffery,Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

8/10 Buono

Kiana Jerri

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
We stayed with friends here for seven days. It was our second time at this resort and it was just as great as the last time in 2020! We booked a room for three people and we were given two double beds. The double beds were a bit too small for a couple - there was a daybed option but it was pretty uncomfortable. Rooms were otherwise clean - no complaints! We booked reservations at Tequila, Katok, La Gran Tortuga, Dolce Vita, Mediterraneo, Mikado, and Don Pablo. Tequila was a buffet - we found the food to be just alright. Katok was our best meal - the steak was incredible and we loved the welcome drink! We tried to book Teppenyaki at Mikado 10 days before check-in but it wouldn't allow us to select the show option. When we arrived at the resort we spoke with guest services and they were able to book us in. We only had one bad experience at the resort and this was at Don Pablo (Tulum). We were a group of 7 and booked a reservation for 6 as there was a limit when booking online. We asked guest services to update our reservation when we got to the resort and they said that we should be fine. For the first two a la cartes they were able to easily accommodate us, but Kevin at Don Pablo would not let us in to the restaurant as they were "too full" and said if we were staying at Tulum they would have prioritized us. Entertainment staff and volleyball were amazing - shout out to Erik for being the best!! Otherwise the resort was beautiful and we can't wait to go back.
Soggiorno di 7 notti ad aprile 2024
Risposta di online reputation, il giorno 19 apr 2024
Hi Kiana,I'm glad to hear that you enjoyed your stay with us at Bahía Principe Luxury Akumal! Your feedback is valuable to us. It's great that you had a good time overall and appreciated the cleanliness of the rooms and the delicious meals, especially at Katok. I apologize for the inconvenience with the bed size and the issue with your reservation at Don Pablo. We'll take note of your comments regarding Mikado for improvement. We look forward to welcoming you back soon for another wonderful experience! We look forward to your return! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 Scarso

Vianca

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Terrible food
Soggiorno di 3 notti ad aprile 2024
Risposta di online reputation, il giorno 19 apr 2024
Dear Vianca,I'm sorry to hear that you found the food to be disappointing during your stay. Your feedback is important to us, and I apologize for any inconvenience this may have caused. We hope to have the opportunity to improve your dining experience in the future. Sincerely, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 Scarso

Sarah

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
I’ve stayed at Bahía in Punta Cana and I was very disappointed at the service here in Akumal. - check in was disorganized and my room didn’t reflect pictures on booking - the private transfer car was not on time at the airport - the servers mainly didn’t speak English - the a la carte restaurants were low quality - the app doesn’t work and the checkout has no payment gateway
Soggiorno di 4 notti ad aprile 2024
Risposta di online reputation, il giorno 18 apr 2024
Dear Sarah,We apologize for the disappointment you experienced during your stay. Your feedback is valuable, and we will address these issues to ensure improvements are made. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services. sincerely,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

ella

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I stayed here for our honeymoon and it was absolutely amazing!! All of the staff are super helpful and the restaurants are delicious! I don’t think we had a single bad meal. While staying here, you have access to 3 other resorts as well as a shopping center that is a great place to go for souvenirs. I would highly recommend and we will definitely be back!
Soggiorno di 9 notti a marzo 2024
Risposta di online reputation, il giorno 18 apr 2024
Hi Ella,Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you had an amazing honeymoon at our resort. Your kind words about our staff, restaurants, and amenities are truly appreciated. We look forward to welcoming you back for another memorable stay. Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Soddisfacente

Steven

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
My family went at the start of April off 2024. The amount we paid in total for luxury. I don't think it fully lived up to it's rating. The rooms are dated but clean, lots of variety of food but seems like they reuse and rotate through a few different items. I wish they would play more music in the pool area and I've been to places where they have a staff walk around asking if you would like a drink and they only have one bar in the pool area of each major pools at each property. Beach was beautiful but prepare to deal with Rocky parts and large waves especially on windy days.
Soggiorno di 7 notti ad aprile 2024
Risposta di online reputation, il giorno 18 apr 2024
Hi Steven,We appreciate your feedback and regret to hear that your experience did not fully meet your expectations. We will take your comments into consideration for future improvements. If you choose us again as your holiday destination, it will be a pleasure to serve you again in the best possible way. sincerely,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Jan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
everything was easy. Adult section was great. quiet
Soggiorno di 7 notti ad aprile 2024
Risposta di online reputation, il giorno 17 apr 2024
Dear Guest,We're delighted to hear that you had a great experience at the adult section and found everything easy during your stay. Providing a tranquil environment is one of our priorities. We look forward to your return and ensuring another enjoyable stay. Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Roger

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beach is nice but rocky.Seating must be reserved early by towels.Or no where to sit.
Soggiorno di 8 notti ad aprile 2024
Risposta di online reputation, il giorno 17 apr 2024
Dear Guest,We're glad you enjoyed the beach! We understand your concern about seating availability. We continuously work to improve guest experiences, and we'll take your feedback into account. We look forward to welcoming you back and ensuring you have a comfortable stay. Warm greetings from the captivating Riviera Maya! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Claudette R.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The resort shares property grounds with their 3 other resorts so it provides a vast range of activities and dining options. They have trams to transport you around the resort which is a great convenience when in the humid weather. The dining in all the restaurants that we tried, provided delicious food that exceeded our expectations for an all-inclusive option.
Soggiorno di 3 notti ad aprile 2024
Risposta di online reputation, il giorno 22 apr 2024
Dear Guest,It's fantastic to hear that you enjoyed the wide range of activities and dining options available at our resort complex. We're thrilled that the trams made getting around more convenient for you, especially in the humid weather. Thank you for your kind words about the delicious food at our restaurants. We strive to exceed expectations and provide a memorable all-inclusive experience. We look forward to your return so we can continue to delight you with our offerings.Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Cecilia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall did not have one bad experience. Food from the buffet and restaurant was good. Staff were friendly and accommodating. Room was outdated but was clean and spacious (we opted out of the upgrade for the renovated rooms). We will for sure come back to Bahia Principe
Soggiorno di 6 notti ad aprile 2024
Risposta di online reputation, il giorno 16 apr 2024
Dear Guest,We're glad to hear you had a great overall experience! Thank you for choosing Bahia Principe Luxury Akumal. We look forward to welcoming you back! Warm greetings from the Riviera Maya,Online ReputationBahia Principe Luxury Akumal

8/10 Buono

Hannah

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We enjoyed our stay. We wish that communication was better amongst the staff however they did make up for it when able. Overall great resort.
Soggiorno di 5 notti ad aprile 2024
Risposta di online reputation, il giorno 16 apr 2024
Dear Guest,We're pleased to hear that you enjoyed your stay with us. We appreciate your feedback on communication and will strive to improve. Thank you for choosing our resort, and we hope to welcome you back soon! Warm greetings from Mexico,Online ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Leanne Margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 11 notti ad aprile 2024
Risposta di online reputation, il giorno 18 apr 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Thuy Trang

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di online reputation, il giorno 18 apr 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

8/10 Buono

Brandon

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was my second time at Bahia Principe resort in Mexico. Overall we really enjoyed ourselves, good beach (bring watershoes because it is a little rocky) and the adults only area is great! They need to put a towel return on that side of the resort so you don’t have to walk all the way to the main lobby pool to return your towels each day. We managed to be able to grab breakfast & lunch at Katok as it was a buffet during the day and a restaurant at night right at the adults only pool. The a la carte restaurants were pretty good, we had our favourites and one’s we’d never retuen to. Overall even if dinner wasn’t good the buffet was open late. Would recommend booking your dinner reservations at 7PM, perfect amount of time to go to the room and get ready without feeling rushed. Trams are running between the resorts pretty well. Felt like there wasn’t enough running at Akumal itself, we did a LOT of walking as we upgraded to the newly renovated rooms. Which were completely worth it! Absolutely stunning. For evening activities you can go to the show at 9PM, theres live music till 11PM, sports bar is open till 1PM and the hacienda is open till 3AM on Tulum side. Fair amount of night activity if you want to be out late, but not a huge party resort at all if thats what you’re looking for. Overall i’d return again!
Soggiorno di 6 notti ad aprile 2024
Risposta di online reputation, il giorno 15 apr 2024
Dear Guest,Thank you for sharing your detailed feedback about your stay at Bahia Principe resort in Mexico! We're thrilled to hear that you enjoyed the beach, the adults-only area, and the upgraded rooms. Your suggestions regarding the towel return location and the timing of dinner reservations are noted. We look forward to welcoming you back for another wonderful stay in the future! Warm greetings from the Riviera Maya. Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

8/10 Buono

Sandra Joleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The pool activity was great
Soggiorno di 5 notti ad aprile 2024
Risposta di online reputation, il giorno 15 apr 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Carter

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent overall. Some of the al la carte meals weren’t amazing but overall would recommend!
Soggiorno di 6 notti ad aprile 2024
Risposta di online reputation, il giorno 15 apr 2024
Dear Guest,We appreciate your positive feedback overall and your recommendation! We'll take note of your comments about the a la carte meals to ensure continuous improvement. We look forward to the opportunity to welcome you back and provide you with an even better experience next time. Warm greetings from Mexico,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

6/10 Soddisfacente

Shannon

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti ad aprile 2024
Risposta di online reputation, il giorno 15 apr 2024
Dear Guest,Thank you very much for your rating, we hope to welcome you again soon.Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

8/10 Buono

ANETA

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I did not like long line to get to restaurant. Mostly every good restaurant was fully booked.
Soggiorno di 5 notti ad aprile 2024
Risposta di online reputation, il giorno 24 apr 2024
Dear Guest,We apologize for any inconvenience you experienced with the long wait times and restaurant availability. We're continuously working to improve our guest experience. Your feedback helps us to address these issues. We hope to have the opportunity to welcome you back and provide you with a better experience. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Thejith

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly Starff, and nice beach and lot of activities to do.
Soggiorno di 4 notti ad aprile 2024
Risposta di online reputation, il giorno 12 apr 2024
Dear Guest,It sounds like you had a wonderful experience! We're delighted to hear that you enjoyed our friendly staff, beautiful beach, and the plethora of activities available. We look forward to welcoming you back soon! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Sahand

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. The food is superb. The service is excellent. Sadly the beach is not. Lots of rocks. Beware of walking barefoot ! You will cut your foot ! Wear aquasocks for a better experience.
Soggiorno di 5 notti a marzo 2024
Risposta di online reputation, il giorno 11 apr 2024
Dear Guest,Thank you for your positive feedback about our hotel, food, and service! We appreciate your input regarding the beach conditions and will take it into consideration for future improvements. We hope you still enjoyed your overall stay with us. Warm greetings from the Riviera Maya! Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

6/10 Soddisfacente

Ryan

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
For being labeled “Luxury”, I felt it was far from it. Room was sub-par: bed uncomortable, pillows were super tiny and hard, shower was dirty and had had a bunch or poorly done repairs, multiple colors. Had three guests and didn’t have the third additional bed made. Restaurants: food was meh, mediocre. Very bland. But the buffet was AMAZING. Food was great tasting BUT everything was cold alot unless you had it fresh cooked. Ala carte was ok - Some things were amazing and other things were terrible, like zero flavor. Service at food places was great though, very attentive, no mistakes, very sweet staff!!! I have to give the biggest shout out to Eddie and Carlos at the pool bar. They were the most patient and hardworking bartenders! They made the trip! Spa was FANTASTIC. Had a mud detox, facial and a massage and it was PERFECT. Just wish the room was better because I wouldn’t sleep ever and just felt dirty.
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 10 apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your detailed comments and apologize for the aspects of your stay that did not meet your expectations. We will address the issues you mentioned with our team to ensure improvements are made. Despite the challenges, we're glad to hear you enjoyed the buffet, spa, and the service provided by Eddie and Carlos. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. We look forward to welcoming you back and giving you a chance to change your perception!Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 Eccellente

Clayton Brock

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buffet is unbelievable! Restaurants were great as well. The pool and all the things you can do are awesome. I’ll definitely go back. The only thing I would change is the depressed ladies working in the coffee shop
Soggiorno di 9 notti a marzo 2024
Risposta di online reputation, il giorno 8 apr 2024
Dear Guest,We're thrilled to hear that you had an amazing experience with our buffet, restaurants, and amenities! Your satisfaction is our priority. We'll address your feedback about the coffee shop staff to ensure a more positive atmosphere for our guests. We can't wait to welcome you back! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

4/10 Scarso

Tanya

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Maids kept taking blankets and towels and not replacing. Cheap alcohol, hard to find better quality liquor. Lack of shade and places for kids or teens to go to get out of the sun for a bit. Night life and activities are lacking. Not all inclusive, they charge for certain shows and activities, arcade is extremely expensive.
Soggiorno di 6 notti a marzo 2024
Risposta di online reputation, il giorno 8 apr 2024
Dear Guest,I'm sorry to hear about your experience. We always strive to provide excellent service and amenities. Your feedback is valuable for us to improve. We look forward to welcoming you back and giving you a chance to change your perception. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Lara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved everything about this property. We stayed in the adult only section and it was definitely worth the upgrade. The concierge service was excellent and Mariana was particularly my favourite. My only complaint is I don't love the sweetener they use in the mixed drinks. I think it is a sugar free sweetener. I learned to ask for things unsweetend.
Soggiorno di 8 notti a marzo 2024
Risposta di online reputation, il giorno 8 apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay, especially in the adult-only section. Your compliments about Mariana and the concierge service are greatly appreciated. We'll take note of your preference regarding sweeteners for mixed drinks. We look forward to your return! Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Belva

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our stay would have been perfect if not for the malfunctioning AC, the fridge that’s hardly cooling & the low pressure/supply of water in the shower.
Soggiorno di 5 notti a marzo 2024
Risposta di online reputation, il giorno 4 apr 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced with the AC, fridge, and water pressure during your stay. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our future guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay. Kind greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Marina Robspierre de Faria

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Bahia Principe was a great place to relax and enjoy our vacation. There are many restaurants a la carte that are high quality. Another good thing is that you can enjoy the other Hotels at the complex (3) as well so there are lots to do and see.
Soggiorno di 6 notti a marzo 2024
Risposta di online reputation, il giorno 4 apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your vacation at Bahia Principe. We strive to provide high-quality experiences for our guests, including access to a variety of restaurants and amenities throughout the complex. We look forward to welcoming you back in the future! Warm greetings from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

John L.

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lots of fun activities at the pool. Staff was super nice and the waitress's at the pool were great. Rooms were clean and nice. We ate at 5 of the different restaurants and the buffet which were ok nothing exceptional. All in all a great place and would go back and definitely recommend.
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 4 apr 2024
Dear Guest,Thank you for sharing your positive feedback! We're thrilled to hear you enjoyed the fun pool activities, friendly staff, and clean rooms. Your recommendation means a lot to us. We look forward to welcoming you back soon! Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Renee

Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 24 apr 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Kosuke

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di online reputation, il giorno 22 apr 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Sophia Wynne Kennedy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of activities, very clean, super kind and friendly.
Soggiorno di 5 notti a marzo 2024
Risposta di online reputation, il giorno 2 apr 2024
Hi Sophia,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed the variety of activities, cleanliness, and the kind and friendly service. We look forward to welcoming you back and giving you a chance to change your perception. Warm greetings from the captivating Riviera Maya!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Enrique

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
El complejo es grande y hay mucho que hacer, Akumal aun no lo renuevan, la única propiedad renovada es Tulum, por lo que las habitaciones son un poco viejas, pero si son cómodas, nuestro aire acondicionado estuvo fallando y a pesar de que lo intentaron reparar un par de veces nunca lo dejaron totalmente arreglado. Se encuentra uno con todo tipo de personalidades en el staff, algunos no son tan amables, ninguno es pesado, pero si definitivamente menos amables que lo que uno se encuentra en Cancún. El entretenimiento súper bueno y la posibilidad de hacer reservaciones desde la app para cenar excelente también.
Soggiorno di 6 notti a marzo 2024
Risposta di online reputation, il giorno 2 apr 2024
Hola Enrique,Lamentamos escuchar que tu experiencia no cumplió completamente con tus expectativas. Apreciamos tus comentarios sobre la comodidad de las habitaciones y la calidad del entretenimiento, así como la conveniencia de hacer reservaciones desde la app para cenar. Tomaremos en cuenta tus observaciones sobre el aire acondicionado y la actitud del personal para mejorar nuestros servicios. Esperamos verte nuevamente en el futuro y brindarte la mejor atención posible. ¡Saludos desde el Caribe Mexicano!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Jay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was very clean. Lots of activities were planned all day for all ages. Entertainment was planned every night for main shows and in smaller venues on the resort. The buffet was an extremely superior buffet than Tulum.
Soggiorno di 9 notti a marzo 2024
Risposta di online reputation, il giorno 1 apr 2024
Dear Guest,Thank you for your positive feedback! We're thrilled you enjoyed the cleanliness, activities, and entertainment options. Your praise for our buffet is greatly appreciated. We look forward to welcoming you back soon!Best regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Shahin

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 22 apr 2024
Dear Guest, Thank you very much for giving us the opportunity to welcome you in our little paradise.We look forward to your return!Ahiram TavarezOnline ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Jessica

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My first time doing an all inclusive vacation. It was an amazing time. I will totally it again. Thanks for all the memories Akumal.
Soggiorno di 6 notti a marzo 2024
Risposta di online reputation, il giorno 1 apr 2024
Dear Guest,Thank you for sharing your experience with us! We're delighted to hear that your first all-inclusive vacation was amazing and that you're considering doing it again. We're thrilled to have been a part of creating lasting memories for you at Akumal.We look forward to welcoming you back for another unforgettable experience in the future!Best regards,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Yves, Kanata

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lots of beach and pool chairs, no (or little) "reservations" with towels. Quiet reading under the palapa at the beach. The "A la Carte" restaurants left to be desired.
Soggiorno di 14 notti a marzo 2024
Risposta di online reputation, il giorno 1 apr 2024
Dear Guest,Thank you for sharing your experience with us. We're glad you enjoyed the abundance of beach and pool chairs, and we strive to minimize towel reservations to ensure fairness for all guests. Relaxing under the palapa for quiet reading is indeed a wonderful way to unwind by the beach. We apologize that the "A la Carte" restaurants didn't meet your expectations, and we value your feedback as we continuously work to improve. We hope to have the opportunity to better serve you in the future. Warm greetings from the captivating Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

LORENA

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property is amazing. Lots of pool space and pool chairs. Staff in the ala cartes were so good especially at the Dole Vita restaurant. The Sommelier Jorge was the absolute best. The housekeeping during the week was hit or miss. Some days it was great and others they would forget towels or coffee or other items and the room cleaning was spotty. The spa services were amazing and so were the entertainment crew. Definitely worth the money and we would stay again.
Soggiorno di 6 notti a marzo 2024
Risposta di online reputation, il giorno 1 apr 2024
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed our property, including the ample pool space and pool chairs. It's wonderful to hear that you had a great experience at the Dole Vita restaurant, especially with Sommelier Jorge providing exceptional service. We're glad you enjoyed the spa services and entertainment activities as well. Your feedback regarding housekeeping is noted, and we will work to improve consistency in that area. We hope to have the pleasure of welcoming you back again soon! Best regards from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

10/10 Eccellente

Gordon Graham

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good.
Soggiorno di 10 notti a marzo 2024
Risposta di online reputation, il giorno 1 apr 2024
Dear Guest, Thank you very much for your visit and review.Greetings from the Riviera Maya!Ahiram Tavarez Online ReputationBahia Principe Luxury Akumal

10/10 Eccellente

Liliana Arias

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di online reputation, il giorno 18 apr 2024
Estimada Liliana,Muchas gracias por su valoración, esperamos pronto darle la bienvenida nuevamente.Cordialmente,Ahiram TavárezOnline ReputationBahía Príncipe Luxury Akumal

10/10 Eccellente

Ashley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Extremely beautiful resort! Very big and you will walk a lot! They have trams that take you around but you have to catch them when they come around. Language barrier can be an issue at times but that’s expected. Beds were hard as rocks but everything else made up for it! When you stay at Bahía you get access to all of their resorts, which are all equally amazing! We will definitely be back!! Loved this place so much!!
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 28 mar 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Bahía Principe and that you found the resort beautiful and enjoyable. We appreciate your comments about the transportation options and the resort's amenities. We look forward to welcoming you back soon! Warm greetings from the Riviera Maya, Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel in overall was excellent, mostly the hotel staff, all very friendly, helpful and nice. My few complaints were that the pool was closed too early (6pm) Drinks were not that good and not much adult entertainment. However the food was excellent and restaurant were really good.
Soggiorno di 4 notti a marzo 2024
Risposta di online reputation, il giorno 28 mar 2024
Dear Guest,Thank you for your valuable feedback! We're delighted to hear that you found the hotel staff to be friendly and helpful, and that you enjoyed the excellent food and restaurant options. We'll certainly take note of your comments regarding the pool hours, drink quality, and adult entertainment to improve our services. We hope to have the opportunity to welcome you back and provide an even better experience in the future! Best regards from the Riviera Maya,Ahiram Tavarez Online Reputation Bahía Principe Luxury Akumal

10/10 Eccellente

PHILLIP, queens village

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely staff, activities provided everyday. Food is pretty good for all inclusiveness resort. Definitely will recommend others .
Soggiorno di 3 notti a marzo 2024
Risposta di online reputation, il giorno 27 mar 2024
Dera Guest,Thank you for your kind words and recommendation! We're delighted to hear that you enjoyed the activities and food during your stay. We look forward to welcoming you back soon for another wonderful experience. Warm greetings from the Riviera Maya!Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed a Bahia Principe akumel. The junior suite we were first assigned was old dirty and very musty. We had to upgrade our room at a cost of course as did everyone else in our party. If not for the initial room everythi g else was excellent. Should not be considered luxury with those rooms
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 27 mar 2024
Dear Guest,We apologize for the inconvenience you experienced with the initial room assignment. Your feedback is valuable, and we'll use it to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience. Best regards from Mexico,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal

8/10 Buono

Patrick

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First of all, the staff was awesome. Really enjoyable people to interact with, from the front desk, to the bartenders, to the wait staff to the cleaners and maintenance. Everyone made an effort to say hi and what not, it was a very friendly atmosphere. Second, I loved the food. Buffet always had something I loved eating. The restaurants felt gourmet and the portion sizes were very nice to help balance out the over indulgence at the buffet. Really enjoyed all the dining experiences. I'd find a lot of cups and such all over. which isnt to knock the cleanliness but if I could see them im not sure how staff missed them. It did take down the cleanliness feelings sometime. I will say its amazing how nice they keep the beaches and pool re: removing sand and leaves and stuff. We had a baby crib which was good, but the mattress was kind of hard and hand mold spots on it. So our kid had a tough time sleeping on it and i felt uncomfortable with the mold but Im not sure that can be avoided in that kind of moist and hot climate. Some things werent working during our stay, like the kids play park at Coba, or the jet tubs in the pool at Akumal. That was a disappointment. Overall its my second time coming here which says a lot. It wasnt perfect, but nothing ruined the trip, and there was a lot to like. Also they had a fire dancer show one night that blew us away. Liked the entertainment a lot in general actually.
Soggiorno di 7 notti a marzo 2024
Risposta di online reputation, il giorno 26 mar 2024
Hi Patrick,Thank you for your detailed feedback! We're delighted to hear that you had such positive interactions with our staff and enjoyed the dining experiences. We appreciate your observations regarding cleanliness and will address them internally. We're sorry to hear about the issues you encountered with the crib mattress and the facilities not working during your stay. Your loyalty means a lot to us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future. Warm greetings from the Riviera Maya,Ahiram TavarezOnline ReputationBahía Principe Luxury Akumal