When we arrived to check in the staff were sitting towards the back of office, feet up. We waited several minutes until the man decided to come over and begin the process. I mention this because while we were waiting, the front desk phones were ringing non stop and the staff were not bothered by it, they didn't come over to answer the calls. I had reserved to rooms, one was dirty, the beds were full of hairs and the room needed attention. The second room heating control button was broken so we were very cold in our rooms. We had to put on extra clothes. We tried calling the front desk but the phone just rang and rang. They never picked it up. The staff were not available and we were tired so we just let it go. I would stay again as it was convenient however I wish I would have booked elsewhere. Also, bring earplugs as the planes fly over.