Valutazioni basate su 854 recensioni verificate

4,3 su 5
86% degli ospiti consiglia questa struttura
4,5 Pulizia della camera
4,4 Servizio e personale
4,4 Comfort in camera
4,2 Condizioni dell’hotel
Recensioni verificate di Expedia
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Albergo centrale

Data di pubblicazione: 13-ago-2015
Comoda posizione centrale per poter visitare la città e fare acquisti
2 su 5
di un viaggiatore verificato da Fairbanks, AK

OUTDATED

Data di pubblicazione: 17-apr-2018
The hotel was nice but is very outdated. The service was ok, the staff checking us in was very friendly and helpful. However the rooms seem very old. There was no microwave or fridge in our junior suite. The bathrooms, although there were two, were very small. I would recommend spending your $200+/night at a chain hotel for more modern accomodations. Also there was no parking at all and I had to pay for parking (they offered a $25 credit which did not even cover my 2 night stay) and walk to and from the hotel. There is also no breakfast accomodations that are worth the money the $20 credit (total, not per day) was not enough for my husband and I even one day. Over all I was very disappointed and expected much more from the highest rated hotel in the city. Finally, when I asked for an invoice or some type of receipt at all, I was denied and told they do not print reciepts for guests who book with expedia..
4 su 5
di un viaggiatore verificato

Change of charges

Data di pubblicazione: 23-mar-2018
I loved my stay but I booked a rate of 99/night and they did not honor it, they charged me 132.60/ night. For this reason I don't trust them and I will not recommend them to any one else.
Commenti Hotel
26-mar-2018 di Ryan, Hotel
Hi Anonymous, We don't have a $99 rate and any rate that is booked is honored. Love to help you figure this out. Ryan
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da New York, NY

Best hotel option -- recommended by local friends

Data di pubblicazione: 18-mar-2018
Great location, comfortable room, well-equipped gym
Commenti Hotel
18-mar-2018 di Ryan, Hotel
Hi Jin, Thank you for the great post! Ryan
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da Calgary

Data di pubblicazione: 17-mar-2018
Hotels staf were very friendly! Food was very good and the room was comfortable. Hotel showing its age but that didn’t take anything away from the stay at this hotel.
Commenti Hotel
18-mar-2018 di Ryan, Hotel
Hi Byron, Thank you for the feedback. We’re currently underway on a large lobby floor remodel. We look forward to offering that new design to everyone soon. Ryan
5 su 5
di un viaggiatore verificato

buen servicio

Data di pubblicazione: 9-mar-2018
me gusto mucho la atencion al cliente desde que llegamos hasta que nos fuimos , el restaurante tambien , servicio , comida
Commenti Hotel
11-mar-2018 di Ryan, Hotel
Hi Anonymous, Service is what it’s all about! Come back soon. Ryan
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 9-mar-2018
$7.50 for a small glass of milk? C'mon now. And would have been nice if hotel would have provided transportation at no charge for the 7 of us after a 4 night stay. Other than that everything was pleasant.
Commenti Hotel
11-mar-2018 di Ryan, Hotel
Hi Anonymous, Thank you for the feedback. We be reviewing our room service charges and as far as transportation goes, we unfortunately don’t have a shuttle. With so many of our guests either using Uber/Lift or having a vehicle of their own for exploration, implementing an airport shuttle has be reviewed heavily. Looking forward to seeing you again and thank you for staying with us. Ryan
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great location

Data di pubblicazione: 26-feb-2018
Great romantic weekend. Quiet and cozy luxury. We were upgraded to a suite, what a treat! Corner suite on 5th I highly recommend it.
Commenti Hotel
26-feb-2018 di Ryan, Hotel
Hi Anonymous, Romantic getaway, great dinner, beautiful suite and ambiance, what else is there? Thank you for sharing you experience and we'd love to celebrate many more important dates just like this in the future. Ryan
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Data di pubblicazione: 26-feb-2018
Pro: previous stay
Overall good hotel, close to all activities in downtown Anchorage
Commenti Hotel
26-feb-2018 di Ryan, Hotel
Hi Anonymous, Cheers! Ryan
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great place to stay!

Data di pubblicazione: 26-feb-2018
Pro: Great staff, rooms, and great time overall.
Contro: After having chatted with my family, we're thinking an upgrade / makeover for the pool / hot tub area might be a good idea.
Posizione: We went to the Little Shop of Horrors musical, Fur Rondy was also in full swing, and we walked over to the 5th Ave. Mall.
This was our first time to stay at the Captain Cook. It was a great time, great atmoshpere, and a good memory to have. Celebrated a birthday with my family, we had drinks at Fletchers and Chris, was our bartender, was awesome! The rooms we booked were fabulous as well.
Commenti Hotel
26-feb-2018 di Ryan, Hotel
Hi Anonymous, Rondy....rondezvous come on! Had to throw in the local rant about the winter festival. Sounds like you had fun which is all we can ask while you visit. We're glad your family enjoyed the atmosphere and we look forward to seeing you again. Ryan