Hotel has great potential but unfortunately did not meet our expectations here are some negatives:
1. The rooms look nice in pictures but quite poor quality
2. The floor boards in the room are coming apart
3. Room paint peeling off the walls etc.
4. The indoor pool is dark, dirty and smelly
5. The beach is very pebbly
6. The hotel claims that they do pool games and that there is a mini cinema but we couldn’t find anything
7. Many staff don’t speak English they cater too much for the Germans!
8. Waterslides are dangerous both my daughter and niece was cut badly
9. We met a family friend who was staying at another hotel, so we invited them over to have dinner our mistake we should have asked, didn’t realise that it would be a big problem as rules are not stated anywhere, security made us chuck them out, they could have handled this better was very embarrassing, since then we felt that our faces was tainted and we got treated badly since then, some of the staff are rude and the hotels relations manager is awful we made a complaint about a garment that got ruined in their laundry service and she was claiming that the garment must have been poor quality, it was a brand new Hollister T-Shirt she laughed at us and told us that she will not do anything and that we have to pay the full laundry cost.
10. Some shops outside the hotel, people in there was rude as well
