Valutazioni basate su 732 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,2 su 5
63% degli ospiti consiglia questa struttura
3,2 Pulizia della camera
3,5 Servizio e personale
3,2 Comfort in camera
2,9 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
2 su 5
di un viaggiatore verificato da Michigan

Disappointing

Data di pubblicazione: 15-ago-2016
Pro: Price and close proximity to my reason for being there.
Contro: New carpet, fixtures, appliances and paint would be nice.
Posizione: In Smokey Mountains. Has a great Hardware/General Store with old time toys. Hiking trails. Close to Billy Graham school & Community of the Cross.
Dated, older building. Coffee pot didn't work and office personnel did not volunteer to fix it or replace it. Fixtures older, but worked. Flat screen TV. Nice dresser. Afraid to use hair dryer. It got so hot that I could see the coils, and it smelled like it was over heating when I tried to use it. Very weak air stream on any level. Shower ok. Towels ok. Iron and board in room, as well as microwave and fridge. Both worked.
1 su 5
di un viaggiatore verificato da Atlanta, GA

absolutely terrible

Data di pubblicazione: 9-ago-2016
Pro: i hated every single thing
Contro: literally everything
Posizione: there is nothing to do here
this hotel is the absolute worst. and so is expedia. I show up at 11 am and am told my room is not ready and to come back at 1 pm. ok fine. i was in town for an event, and knew i wouldn't be checking in until much later at this point. the hotel calls me once at 5pm to tell me my credit card isn't working. funny - i did not give them any credit card information NOR did i give expedia any credit card information as i chose the pay at the hotel option. From what the extremely incompetent expedia customer service told me was that they pulled a card i used last time. nope, they didn't tell me, or ask me or anything. so of course the card is expired, hence why i chose the pay at the hotel option. the hotel called me one time at 5 pm, in the middle of my event and left me a voicemail. expedia made no effort to contact me whatsoever. I finally arrive at the hotel at 3 am to be told by an extremely rude front desk attendant that they gave my room away. "we called you once and you didn't answer" and we have no rooms left for you. so expedia and super 8 left me stranded in the middle of the night, 4 hours from home. I called expedia and the customer service rep told me there was nothing she can do for me, and its too late. what great service, there is nothing i can do for you. i can't believe no one in this whole situation apologized or explained the process to me of why they pulled an expired credit card after i chose pay at the hotel and did not provide my information.
4 su 5
di un viaggiatore verificato da VA

Data di pubblicazione: 8-ago-2016
The TV went out the last night we were there but they gave us $20 toward our next stay. I was pleased with that.
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 7-ago-2016
Contro: Cleaner rooms
Was upset about mold in shower. Was disappointed that breakfast was very limited
3 su 5
di un viaggiatore verificato da Florida

Dated and run down but not bad for price

Data di pubblicazione: 2-ago-2016
Pro: Location, price, pleasant staff
Contro: Drastically needs updating, wifi didn't work in room, stained furniture and ceiling needs attention, shower very slow to drain
Posizione: Neat little downtown a short drive or long walk away.
Hotel overall was run down. Alot of stains on ceiling and furniture but otherwise clean for what it was. I was there for a guys mountain bike trip so condition was acceptable considering reasonable price. Not really a place I would want to bring a wife or family but it is in a neat little town with not many hotel options.
2 su 5
di un viaggiatore verificato da Ft. Lauderdale, FL

Convenient for Biltmore tour

Data di pubblicazione: 1-ago-2016
Pro: The room was spacious.
Contro: Rug needs to be cleaned. Bathroom needs to be repaired and updated. The walls are paper thin and we could hear conversations taking place in two rooms
Posizione: Black Mountain is a very cute town with unique restaurants. It is convenient for touring the Biltmore.
The room was spacious, updated and lovely. The bathroom sink was cracked. The bathroom curtain was falling down. Our feet had dirt when we got in the shower. The shower floor had sharp items. The air conditioning was not working properly.
3 su 5
di un viaggiatore verificato

Poor value for the money

Data di pubblicazione: 18-lug-2016
Pro: Location.
Contro: Breakfast seating. Attention to room condition. Lower price.
Posizione: Near Asheville and the blue ridge mountains.
Looked like the wi fi which was promised was in bad shape. It was weak and at time I could not connect. In the middle of the night when most folks were asleep it was fine. It had a broken electric plug that would not hold a plug in. Seating at breakfast was very limited. Staff was friendly and helpful
1 su 5
di un viaggiatore verificato da VA

Dump

Data di pubblicazione: 27-giu-2016
Poorly attentive college aged kids on admission, gentleman that couldn't understand me when I held my key out and said I wanted to check out the next morning (I said it three times). Room was ratty looking; stained and broken ceiling tiles, crusted stains on ALL table tops (I was able to clean with a washcloth). Old beer bottles in the mini frige, paper cups had no plastic covers, no plastic liner for ice bin, bugs (dead, three) in the rest room and dirty footprints in the rest room.
1 su 5
di un viaggiatore verificato

Overpriced and run down

Data di pubblicazione: 18-mag-2016 su Hotels
Friendly staff but the place is run down and needs improvement in many ways (rooms, lobby, grounds, etc.). It is also incredibly overpriced for what you get. I regret booking a room here.
3 su 5
di Brian da Raleigh, NC

Pit stop from NC to TN

Data di pubblicazione: 16-mag-2016 su Hotels
It was a quick pit stop from Raleigh, NC to Nashville, TN....Hotel was good, only issues would be other guests as some ran by door to room multiple times pre-6am and yelling in the parking lot.