Data di pubblicazione: 9-ago-2016
this hotel is the absolute worst. and so is expedia. I show up at 11 am and am told my room is not ready and to come back at 1 pm. ok fine. i was in town for an event, and knew i wouldn't be checking in until much later at this point. the hotel calls me once at 5pm to tell me my credit card isn't working. funny - i did not give them any credit card information NOR did i give expedia any credit card information as i chose the pay at the hotel option. From what the extremely incompetent expedia customer service told me was that they pulled a card i used last time. nope, they didn't tell me, or ask me or anything. so of course the card is expired, hence why i chose the pay at the hotel option. the hotel called me one time at 5 pm, in the middle of my event and left me a voicemail. expedia made no effort to contact me whatsoever. I finally arrive at the hotel at 3 am to be told by an extremely rude front desk attendant that they gave my room away. "we called you once and you didn't answer" and we have no rooms left for you. so expedia and super 8 left me stranded in the middle of the night, 4 hours from home. I called expedia and the customer service rep told me there was nothing she can do for me, and its too late. what great service, there is nothing i can do for you. i can't believe no one in this whole situation apologized or explained the process to me of why they pulled an expired credit card after i chose pay at the hotel and did not provide my information.