American Horror Story Hotel
Data di pubblicazione: 9-mag-2017
This hotel ruined my trip! The room was not clean when we got there; black ring in the tub, dirt all over the bathroom, floors were not vacuumed & a bra & underwear were still in the room! We could never get our room cleaned, even on the 3rd day when we left at 12:30pm! Shower water is always cold. We requested non smoking but they put us on where the hallways reaked of weed & cigarettes all day. Everything in the room was smoky, including sheets & towels! They've only got a few irons & it's really hard to get one. THIS IS NOT BUCKHEAD EITHER! IT'S LIKE 8 MINUTES AWAY FROM THERE, ON BUFORD HIGHWAY BETWEEN STRIP CLUBS. At night nonstop prostitute & drug activity. We were moved at 4 am on the 3rd day to a better room, after the clerk said Expedia put us in smoking which I knew was a lie. We came back to an unclean room for 3 days. We tried to politely express concerns, but the the front desk was rude & argumentative. She claimed "the guy" came & he said the water was hot enough. It was cold!!!! Breakfast is cereal, pastries & warm milk on melted ice in a pitcher. After day one, I tried to get a refund but was told Expedia has to do it since you paid them. Thanks Expedia for 45 minute holds & never getting on the phone. I even emailed Wyndham's President office. We got so fed up w/ being told no we can't clean your room that we lost our cool & were kicked out! Now the manager sent me a 1 line email saying we got a full refund, because I got an attorney! No apology!