Valutazioni basate su 881 recensioni verificate

2,7 su 5
55% degli ospiti consiglia questa struttura
2,7 Pulizia della camera
3,1 Servizio e personale
2,8 Comfort in camera
2,6 Condizioni dell’hotel
Recensioni verificate di Expedia
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 18 mag 2020
Commenti Hotel
19 mag 2020 di Hotel Management, Hotel
We appreciate you taking the time to leave your rating and are happy you liked various aspects of your stay. However, we are sorry if we were not at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
1 su 5
di un viaggiatore verificato da Casper

Data di pubblicazione: 3 mag 2020
This place was absolutely awful, and am quite shocked to have a reputable institution like Expedia.com promoting a dumpster fire lodge like this. I wasnt here for no more than 20minutes and had all I could take of this place. Between inebriated vagabond that kept trying to get in my car and the crack head on house arrest, per the city issued fancy anklet he was sporting, making lewd suggestive comments at me and night desk clerk not wanting to return my id so I could take a loss and try to find a much better establishment to retire for the evening, anything else didnt really matter. You need either a better screening process for yiur long term guests, or a night auditor that isnt afraid to get tough when needed.
Commenti Hotel
4 mag 2020 di Hotel Management, Hotel
Sarah, thank you for your feedback and for being our valued guest. We apologize for the negative experience related to your recent visit. Our team is reviewing this situation to see what went wrong, and we are taking extra care to avoid this in the future. We are incredibly sorry for the inconvenience and frustrations you were caused. We appreciate your comments and hope you will consider returning to our hotel so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
5 su 5
di un viaggiatore verificato da Baltimore MD

Data di pubblicazione: 18 apr 2020
All staff are professional courteous and efficient.
Commenti Hotel
18 apr 2020 di Hotel Management, Hotel
Dear Guest, we are delighted to see you had a pleasant stay with us at Extended Stay America. Our entire team will be excited to hear they were able to impact your experience so positively. We greatly appreciate the rave review and look forward to welcoming you back soon. Sincerely, Hotel Management
1 su 5
di un viaggiatore verificato

Data di pubblicazione: 11 apr 2020
The place was discus ting , there were stains on the floor and sheets it was just nasty
Commenti Hotel
11 apr 2020 di Hotel Management, Hotel
Dear Guest, we are very sorry we did not provide you with a clean and comfortable room that you deserved. What you encountered does not meet our standards, either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can do better, and we hope you allow us in the future to prove that to you. Sincerely, Hotel Management
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 3 apr 2020
Commenti Hotel
4 apr 2020 di Hotel Management, Hotel
Thank you for your fantastic rating! We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 6 mar 2020 su Hotels
Commenti Hotel
11 apr 2020 di Hotel Management , Hotel
Christina, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
5 su 5
di un viaggiatore verificato da Aurora

Data di pubblicazione: 5 mar 2020 su Travelocity
They have kitchen and staff is friendly...they make it feel like home
Commenti Hotel
5 mar 2020 di Hotel Management , Hotel
Christina, we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts and we'll be sure to share your comments with them. We hope to see you again soon. Sincerely, Hotel Management
1 su 5
di un viaggiatore verificato

Data di pubblicazione: 4 mar 2020
Didn't like the smell of cigarettes and the walls and floors were dirty
Commenti Hotel
5 mar 2020 di Hotel Management, Hotel
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
5 su 5
di un viaggiatore verificato da Denver

Data di pubblicazione: 4 mar 2020 su Travelocity
This property is very professional....guys and girls at the desk are very helpful especially Karina and the manger is very helpful!!! The guy at night is great too!!
Commenti Hotel
4 mar 2020 di Hotel Management, Hotel
Christina, thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. We will share your compliments with the team especially Karina. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
2 su 5
di un viaggiatore verificato

Dirty!

Data di pubblicazione: 2 mar 2020 su Hotels
Front desk staff was helpful, but building was disgusting! Hallways had garbage and gum in the carpet, elevator and stairways look like theyve never been cleaned, garbage and tissues on the side of the bed and behind the bedside tables, broken drawers on tv stand and in kitchenette. Cleaning staff is clearly not doing their job and are not being given the supplies to do it correctly.
Commenti Hotel
2 mar 2020 di Hotel Management, Hotel
Caitlin, thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management