Valutazioni basate su 1.396 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,8 su 5
82% degli ospiti consiglia questa struttura
3,9 Pulizia della camera
4,0 Servizio e personale
3,7 Comfort in camera
3,6 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
1 su 5
di un viaggiatore verificato da Toronto

You get what you pay for

Data di pubblicazione: 10-mag-2016
We lucked out a got a get deal for this hotel by booking on Expedia and the hotel was matched by what we paid for it. The only pro for this hotel was its central location in Downtown Banff. Besides this it was dirty, up kept and outdated. Upon arrival we received a room key and went to that room, to our shock, someone was already in the room. Either it was double booked or I heard from locals that tourists try to extend their stay without payment. After going down to the lobby we were given a room with two beds (we are a couple and booked 1 bed). This room was dirty (hair in the shower as an example). After talking with the manager, we received a discount and they even offered us a better room for the following night free of charge. And although we were traveling on a budget, even if the room is free of change, we wouldn't have stayed there again.
3 su 5
di un viaggiatore verificato da NJ

Great location.

Data di pubblicazione: 10-mag-2016
Pro: Location and pric.
Contro: Mattress was too soft for my liking. We kept rolling into the middle.
Posizione: In walking distance to restaurants and shops.
The hotel was in an xcellent location. Right in the center of town. Hotel could use a little updating.
4 su 5
di un viaggiatore verificato da Canada

Central location

Data di pubblicazione: 26-apr-2016
Pro: the location was central and convenient
Contro: maintenance service could have been more proactive.
Posizione: lots of great food, shopping and attractions
I booked this hotel for my nephews who were visiting from out of country. I checked them in and saw the room. Check-in was smooth. Staff was very friendly. Room was clean and comfortable. Bathroom door could not close properly. Did not call maintenance since they never took care of the main room door when requested. The dead bolt did not align and cannot be locked from the inside. Spoke to a maintenance person and over the two night stay, it never got attended to and was not updated either.
4 su 5
di un viaggiatore verificato da brooks

stay was good

Data di pubblicazione: 24-apr-2016
my stay in that hotel was comfortable and economical
4 su 5
di un viaggiatore verificato da Edmonton

Nice hotel on main street Banff

Data di pubblicazione: 19-apr-2016
Pro: Location location location! Close to everything.
Nice older hotel. Room clean and comfy beds and pillows. Only problem was the small bathroom and toilet placement not great for a tall person. A bit hot and couldn't get the air conditioning to work but opened the window (a bit noisy but not really a problem).
4 su 5
di un viaggiatore verificato da Martensville, SK

Beautiful Hotel in the heart of Banff!

Data di pubblicazione: 17-apr-2016
Great staff, comfortable hotel in the heart of Banff! We had a great stay here, and were pleased with the central location, close amenities and friendly staff.
1 su 5
di un viaggiatore verificato

Bed bug city.

Data di pubblicazione: 7-apr-2016
One staff member said the room was just done while another said there had never been a problem in the 7 years he worked there. Bedding had blood on it and there was a Big tear in the mattress. Front desk gave clean bedding and free breakfast coupons for the trouble but doesn't do much for the stress caused about bringing the unwanted home with you. The hot tub only worked on one side.
4 su 5
di un viaggiatore verificato

Close to everything Banff.

Data di pubblicazione: 5-apr-2016
We love the location of Mount Royal, as it sits in the middle of Banff. It's clean, comfortable and reasonably priced. Would recommend!
2 su 5
di un viaggiatore verificato

good location

Data di pubblicazione: 5-apr-2016
very dirty room, turns out it hadn't been cleaned yet. new room was also dirty and had no working outlets, the one accessible outlet was bashed in. no face clothes provided, sheets had holes in them. staff never asked how my stay was or compensated me for the room switch that was entirely their fault.
4 su 5
di un viaggiatore verificato

Good location, right downtown Banff

Data di pubblicazione: 3-apr-2016
Pro: Location, bed.
Contro: In-room literature.
Posizione: Central, downtown, surrounded by shops and restaurants.
Upgraded to a suite - very pleasant! Nice lounge and fireplace.