Hotel a Banogne-Recouvrance

“Ottima accoglienza alla reception. La stanza era comoda e pulita. Peccato per la colazione perché non c'era molta scelta. Mi aspettavo qualcosa in più. ”

“Where to start… arrived having booked and paid for the gite with a kitchen for the two of us and our dog. We are told it’s not available and we’ve been given a room in the main house. That was ok with us (though meant we had to eat sandwiches) but there was no apology or even good customer attitude - just a sense that we had really put them out by booking a room the day before they had a wedding on. We were then shown the room and told not to touch some of the beds as they were already made up...

“Nous avons été facturé 120 euros pour un no show au restaurant alors que nous avions commandé en chambre.(nous avons bien réservé au restaurant ) Sauna en panne et tout les jours on nous dit qu’il est réparé alors qu’il ne l’était pas. Réponse finale de l’hôtel : nous n’avons pas facturé votre accès au SPA de 25 euros par jour car Sauna en panne. Ceci n’a jamais été dit ni stipulé par l’hôtel qui dit avoir des règles très précises et restrictives. Notre ressenti est que la facturation du no...