Hotel vicino a Barberton Reserve - Auckland

“Oh my gosh where do I start. This place was so disgusting that we couldn't even contemplate staying in that filth. The place was an absolute dump. As soon as we parked our vehicle the vibe of that place was already telling me to leave. The area was filthy with rubbish outside the room and surrounding areas. The pics on their website did not reflect the lodge at all. The parking was like a matchbox. After ringing to try to cancel we were offered another room. Giving them the benefit of the doubt...

“Clean room. Staff were attentive to my disability needs. Secure parking.”

“Outside could be made to look more attractive.its not within keeping with what the inside is like.could turn guests off from driving in”

“The service and staff were excellent and we had such a good night sleep ready for the rest of our road trip.”

“Beds comfortable. Staff obliging and cheerful.”

“It was everything we required for a one night stay , it provided kitchen facilities that enabled a meal to be cooked. It is very well situated and easy to find right next to the main motorway from Auckland however there were no eateries that we found close hence the meal cooking ”

“They charged extra for parking which on booking it says it was free”

“Lovely place, great host. We enjoyed the stay!”

“Traveled 6hours and wanted a hot shower and to settle into bed for an early morning Departure. When we turned up, our room hadn't been vacuumed. We were given a room and had to run the shower for 10mins, for it to get warm. THEN we tried to settle in bed but people were being loud/swearing etc outside the room and a child was running up and down outside our door so we had to request a new room. Thankfully, the staff member gave us another room and we were able to settle in but after travelling...

“The sheet in my room was never changed the whole 5 nights I stayed at the hotel. I booked a single bedroom but was offered 2 rooms.”

“Thank you for the excellent service. The only disadvantage was the cleanliness outside the rooms in hallway and outsidd”

“Great property near to shops restaurants, easy parking and very clean”

“Vicino all’ aeroporto ”

“It’s a good apartment to stay for a couple of days but the location is not great. No shops/restaurants nearby. You definitely need a car. ”

“Un po' deluso dal trattamento molto distaccato e non orientato a tenere al centro dell'attenzione l'ospite... nessun upgrade proposto a differenza del cliente che ha fatto il check in a fianco a me, nessuna possibilità di accedere alla lounge per vedere gli aerei decollare e atterrare, nessun drink di benvenuto, inoltre la camera aveva un problema con lo scarico della doccia da cui risaliva rumore continuamente”

“Property is dated but everything was well presented and clean.”

“The property etc was fine but had a really poor welcome. Unfortunately we were delayed and weren't aware we needed to contact the motel to advise. We received such a rude response from the manager that had we not already paid the bill would have turned around and left. It's completely unacceptable to be spoken to in that way for anyone let alone from a manager to a paying customer. Would not stay there again.”