First off, this is not a 4 star hotel which we saw somewhere posted online . If you want to compare it to a hotel in the U.S. it's not even comparable to a Comfort Inn, which is a 2-3 star hotel, which has nice updated rooms and a budget hotel. We had room 405 and carpet is old, stained, and thin. The furniture outdated, the shower doesn't even have a full glass door which means TONS of water escaping and pooling. Pretty dangerous especially if you are disabled or elderly. They DID let us check in twenty minutes early and "upgraded" us to a "superior" work LOL. I cannot imagine what our original room would have been but this room was not good. Our bed was two twin beds pushed together. It was so uncomfortable to share with my husband and we didn't make a big deal about it, but it was our honeymoon trip. They don't even have USB outlets, which is pretty standard for now a days. I could probably find more wrong with at least this specific room. No soap, just shampoo. Only ONE trash can, none in the bathroom. No coffee maker which is typical of Europe but also, no free coffee?
All of the desk people were SO nice, especially the women. The breakfast buffet lady seems to have a hard time with her tone speaking English and comes off as really rude, we even saw her pick up someone's plate off a tray and demand to know if they paid LOL. She refused to let my husband sit down after he's gotten his plate before interrogating him.
Oh and the hotel is SO HOT!!