Very friendly. Great location.
Wonderful staff. The room wasn't to my liking in terms of decor, but comfortable and clean. Downstairs, there is a lovely area called The Commonground. A perfect place to chat with friends, have coffee, and work on your laptop. This space is great. The staff were well informed and pro-active, ready to make calls for me and give good insider intel. They remember you -- very personal and friendly experience.
Contro: It would be nice if there were a space for hotel guests to sit in the lobby where you don't feel obliged to have coffee or food.