Gentile Giulia, Grazie per aver condiviso la tua esperienza con noi. Siamo spiacenti di apprendere che il tuo soggiorno non ha soddisfatto le tue aspettative. Prendiamo nota dei tuoi commenti sul servizio e sul check-in e check-out. Ci dispiace per il ritardo nella disponibilità delle camere. Il deposito è un acconto per i servizi extra che puoi usufruire presso la nostra struttura. Questa somma verrà addebitata o accreditata al momento della partenza. Senza la registrazione di una carta di credito, dovresti pagare immediatamente anche ogni visita al ristorante. Il minibar in camera è destinato ai tuoi effetti personali, come cibi, bevande o medicinali. Tuttavia, apprezziamo i tuoi commenti sulla posizione e dintorni. Cordiali saluti, The Westin Grand Berlin, Andrea Weiner

Dear Paolo, Thank you very much for taking the time to share your valued feedback regarding your recent stay with us. I am very disappointed to see that we were not able to meet your expectations completely; unfortunately we don’t know what we could have done better, but hopefully you'll give us a second chance. With pleasure we’ll do our best for your comfortable stay. The Westin Grand Berlin-Team, Andrea Weiner

Daniele, it's great for us to see, how much you enjoyed your stay with us and we hope, it was not your last one! Be welcome at any time - The Westin Grand Berlin-Team, Andrea Weiner

Gentilissima Monica, La ringraziamo per aver soggiornato presso di noi e per il Suo commento. Siamo lieti che si sia trovato bene presso di noi e saremo lieti di averla nuovamente come ospite in occasione del Suo prossimo soggiorno a Berlino. Il team del Westin Grand Berlin.

Dear Vera, Thank you so much for your stay and your kind review. It's great that you enjoyed your stay and that our hotel was a vantage point to discover Berlin. All the more we really regret that you gave us just a low grading. What have we could done better? Should you return to Berlin we would love to learn this from you and to get a chance to convince you completely. The Westin Grand Berlin-Team, Andrea W

Lieber Marco, Dankeschön für die tolle Bewertung! Es hat uns sehr gefreut, dass Sie sich wohlgefühlt haben und sehr gerne würden wir wieder alles für Ihren angenehmen Aufenthalt bei uns tun, wenn Sie wieder in Berlin ein Zuhause auf Zeit suchen. Ihr Westin Grand Berlin-Team, Andrea W.

Dear antonio, It was our pleasure to welcome and serve you and we thank you very much for your highly appreciated comment. It's wonderful that you enjoyed your stay and we really hope it was not your last one. Be welcome - The Westin Grand Berlin-Team, Andrea W.

Dear Davide, Thank you so much for staying with us and not least for letting us know your experiences during your stay. We are pleased indeed that you enjoyed the time spending with us and we hope to see you again in the not too distant future. The Westin Grand Berlin-Team, Andrea W.

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, The Westin Grand Berlin-Team, Andrea W.

Gentilissimo Ospite, La ringraziamo per aver soggiornato presso di noi e per il Suo commento. Siamo lieti che si sia trovato bene presso di noi e saremo lieti di averla nuovamente come ospite in occasione del Suo prossimo soggiorno a Berlino. Il team del Westin Grand Berlin. Andrea W.

Gentile Paolo, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, The Westin Grand Berlin-Team, Andrea W.

Dear FedGiul, Thank you for choosing the Westin Grand Berlin for your recent travels to Berlin. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Sauna fees has to be displayed due to German law. Our Water temperature is 28°C and we regret, if this is too cold. We all try to do a great job, day by day, and we are proud, that our staff could make your stay here so comfortable and memorable. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! The Westin Grand Berlin-Team, Andrea W.

Dear Guest, Thank you very much for sharing your feedback with us, I am glad to see, that you had a good time in Berlin.

Dear Maurizio, Thank you so much for your great feedback - we are happy to hear, that you had an enjoyable time at Westin. Have safe travels and best regards,

Dear Guest, Without saying a word you let’s know that you have had a very pleasant stay with us. Thank you for your evaluating and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea W.

Dear Guest, Without any word you let’s know, that you have had a pleasant experience with us. Thank you so much for your stay and your great review and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea W.

Dear Guest, What a wonderful comment! We are glad that you enjoyed your stay with us and thank you for your patronage. Whenever you will be in Berlin, we would be pleased to be again your home fare away from home. The Westin Grand Berlin-Team, Andrea W.

Dear Guest, Without any word you let’s know, that you have had a great experience with us. Thank you so much for your stay and your great review and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea W

Dear Guest, We recognize your time is valuable and appreciate the feedback you have. Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Westin Grand, Berlin, I sincerely apologize for falling short of not only meeting your expectations. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you for choosing us to accommodate you during your travels. We hope to see you again whenever your travels bring you back to Berlin! The Westin Grand Berlin-Team, Andrea W.

Gentilissimo Pietro, La ringraziamo per aver soggiornato presso di noi e per il Suo commento. Siamo lieti che si sia trovato bene presso di noi e saremo lieti di averla nuovamente come ospite in occasione del Suo prossimo soggiorno a Berlino. Il team del Westin Grand Berlin.

Gentilissimo Ospite, La ringraziamo per aver soggiornato presso di noi e per il Suo commento. Siamo lieti che si sia trovato bene presso di noi e saremo lieti di averla nuovamente come ospite in occasione del Suo prossimo soggiorno a Berlino. Il team del Westin Grand Berlin. Andrea W.

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Mi dispiace molto per la sua esperienza, ma è grazie a commenti come i suoi che possiamo capire come ed in cosa migliorare. Lavoriamo intensamente per garantire la miglior esperienza possibile ai nostri ospiti, ma evidentemente questa volta le cose non sono andate per il verso giusto. Se ci darà la possibilità di riguadagnarci la sua fiducia, le garantisco che faremo del nostro meglio per offrirle la qualità ed il servizio già apprezzati da tanti dei nostri ospiti. Cordiali saluti, The Westin Grand Berlin, Andrea W.

Gentilissimo Ospite, La ringraziamo per aver soggiornato presso di noi e per il Suo commento. Siamo lieti che si sia trovato bene presso di noi e saremo lieti di averla nuovamente come ospite in occasione del Suo prossimo soggiorno a Berlino. Il team del Westin Grand Berlin, Andrea W.

Gentile cliente, Grazie del tempo dedicato a condividere le sue impressioni! Speriamo di riaverla presto tra i nostri ospiti. Cordiali saluti, The Westin Grand Berlin-Team, Andrea W.

Dear Guest, Thank you so much for your stay and for sharing your thoughts with us. We are glad that you enjoyed your stay with us and we hope we will be your first choice again, whenever you travel to Berlin. Thank you for your patronage. The Westin Grand Berlin-Team, Andrea W.

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, The Westin Grand Berlin-Team, Andrea W.

Dear Alessandro, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Westin Grand Berlin-Team, Andrea W.

Liebe Stephanie, wie wunderbar, dass es Ihnen bei uns so gut gefallen hat. Wir danken herzlich für Ihren Besuch und auch für Ihre tolle Bewertung. Auf Ihren nächsten Besuch freuen wir uns schon heute - Ihr Westin Grand Berlin-Team, Andrea Weiner

Dear Yaser, we sincerely apologize for the inconvenience you experienced with the heater in your room. Rest assured, we will address this matter promptly to ensure all our guests have a comfortable stay. Your feedback about the outdated facilities is duly noted, and we are continuously working on improving our services. We appreciate your review and hope to welcome you back for a much-improved experience. Warm regards, The Westin Grand Berlin, Andrea Weiner

Liebe Jeanette, vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und die Annehmlichkeiten des Hotels geschätzt haben. Unser Team ist stets bemüht, Ihren Aufenthalt so angenehm wie möglich zu gestalten und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. The Westin Grand Berlin-Team, Andrea Weiner

Lieber Michael, herzlichen Dank für Ihr positives Feedback. Wir freuen uns schon sehr darauf, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Westin Grand Berlin-Team, Andrea Weiner

Liebe Michelle, vielen Dank für Ihr positives Feedback. Wir freuen uns, dass Sie einen ausgezeichneten Aufenthalt hatten. Ihr The Westin Grand Berlin-Team, Andrea Weiner

Dear Brenda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

LiebeZoi-Linda, wie wunderbar, dass es Ihnen bei uns so gut gefallen hat. Wir danken herzlich für Ihren Besuch und auch für Ihre tolle Bewertung. Auf Ihren nächsten Besuch freuen wir uns schon heute - Ihr Westin Grand Berlin-Team, Andrea Weiner

Liebe karina, es genügen auch 5 von 5 Sternen und wir wissen, dass Sie einen angenehmen Aufenthalt hatten. So soll es sein, dafür geben wir alle täglich unser Bestes. Herzlichen Dank und kommen Sie bald wieder zu uns - Ihr Westin Grand Berlin-Team, Andrea Weiner

Lieber Stefan, für Ihren Besuch bedanken wir uns vielmals und nicht zuletzt für Ihre Bewertung. Es ist schade, dass wir Ihre Erwartungen nicht so ganz erfüllen konnten. Ihr Kommentar wird uns helfen, unseren Servicestandard kurz- oder mittelfristig zu verbessern. Sollten Sie wieder einmal in Berlin sein, sind wir gerne wieder Ihr Zuhause auf Zeit. The Westin Grand Berlin-Team, Andrea Weiner

Dear Pernilla, Without saying a word you let’s know that you have had a very pleasant stay with us. Thank you for rating us and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea Weiner

Dear Kenechi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

Liebe Maria, für Ihren Besuch und Ihren Kommentar danken wir Ihnen herzlich! Wie schön, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie sind auch zukünftig wieder unser Gast - Ihr Westin Grand Berlin-Team, Andrea Weiner

Dear Anthony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

Dear Elodie, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea Weiner

Dear Patricio, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea Weiner

Dear anonym guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner