Valutazioni basate su 2.369 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,6 su 5
96% degli ospiti consiglia questa struttura
4,8 Pulizia della camera
4,7 Servizio e personale
4,7 Comfort in camera
4,7 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
5 su 5
di un viaggiatore verificato da San Juan Capistrano, CA

College Tours

Data di pubblicazione: 11-apr-2016
This was a great, home base hotel while we ventured out on college tours everyday. Very large, comfortable room and bed...very friendly staff. Delicious oatmeal that we ended up ordering every day in the restaurant. We will definitely come back, especially if our daughter attends college out here. Large shopping mall next door with PF Chang's, Cheesecake Factory, Starbucks, TJ Maxx, other department stores and tons of mall chain stores, etc. Also, we ate at Dante across the street one evening and that was excellent.
Commenti Hotel
11-apr-2016 di jcapalbo, Hotel
Happy to be your home base! There are lots of colleges around here, so we would love to be your home for the next 4 years! Joe Capalbo, General Manager
2 su 5
di un viaggiatore verificato da New York

Disappointing

Data di pubblicazione: 8-apr-2016
I arrived around 9 pm. I asked for restaurant recommendations in the area. The staff didn't know of any place close, except for the noisy, crowded hotel restaurant and overpriced minibar. I wandered outside and found a few nearby restaurants, and wondered why the concierge was unaware of them. I stayed in 2 other hotels that week, and both offered tea and coffee, water, light snacks, etc.
Commenti Hotel
12-apr-2016 di jcapalbo, Hotel
I am so sorry that we let you down. I will address with the team here. We have tea/coffee in the AM, water all day in the lobby and light snacks during our wine reception each night. At 9pm, options are limited, but we should have gotten you to some of those restaurants. Joe Capalbo, General Manager
4 su 5
di un viaggiatore verificato da Tampere

Siisti, tasokas hotelli

Data di pubblicazione: 1-apr-2016
Pro: Erittäin hyvä palvelu. Henkilökunta oli ystävällistä ja valmiina auttamaan kaikessa. Huonepalvelu toimi joka päivä.
Contro: Antaisin viisi tähteä, jos emme olisi tunteneet olevamme jossakin kennelissä tai koirahoitolassa. Haukkuminen ja vinkuminen oli päivittäistä, valitett
Posizione: The science museum, TD Garden, MIT, Boston Common, Quincy Market Cambridge Mall... Koko kaupungin syke lähellä...
Tasokas hotelli, kuten varausta tehdessämme saimme todeta. Ainoa iso, negatiivinen asia oli koirien valtava määrä hotellissa. Euroopassa taitaa olla niin, että satsataan ihmisasiakkaiden tyytyväisyyteen. Koirat varastivat suuren roolin. Parina iltapäivänä peräkkäin saimme kuunnella viereisen huoneen asukkaiden koiran jatkuvaa haukkumista. Seuraavana iltapäivänä lankoni kävi reklamoimassa asiasta vastaanotossa ja minä vielä neljä tuntia hänen jälkeensä. Vasta minun palautteeni jälkeen haukkuminen loppui. Voisin muutoin kuvitella vielä palaavani Marlowen asiakkaaksi, mutta nyt on sanottava kiitos, ei. Seuraavalla kerralla vähintään neljän tähden hotelli, jossa ei koirille ole sisään pääsyä.
Commenti Hotel
6-apr-2016 di jcapalbo, Hotel
Kiitos oleskelevat ja kiitos ystävällisistä sanoista. Olen niin pahoillani, että koirat olivat häiriöitä loman aikana. Tämä ei ole tyypillistä meille, joten kiitos jakaminen palautetta. Joe Capalbo, General Manager
5 su 5
di un viaggiatore verificato da St. Albans, VT

Exceeded expectations!

Data di pubblicazione: 31-mar-2016
My kids and I recently stayed at Hotel Marlowe to attend a Celtics game. I am quite familiar with Boston, as I grew up not far from there, and have always visited the city regularly, however this was my first time at this particular hotel, and I have to say, I think this will be our go-to from now on! From pulling up to a super friendly and helpful valet (I sure wish I could remember his name, because he was above and beyond in every way) to a friendly greeting by the front desk staff, we were off to a great start. The rooms are clean and comfortable, the lobby is gorgeous, and is truly just a unique property. But for me, what sticks out is the staff. We had a plumbing issue late at night, and the front desk staff who came up to the room was very apologetic, friendly and kind. She took care of the problem and offered us free breakfast, which I told her was unnecessary. The next morning, my son and I had breakfast in the restaurant and I paid, as I was not given a voucher and didn't want to seem rude by asking about it. To me, free breakfast was ny necessary, but I appreciated the gesture. When we checked out, a different Clerk asked us how breakfast was, and I told her that it was wonderful and she made mention of seeing in the notes that it was to be comped. I told her I paid for it, and she immediately took it off my bill, stating that it was noted in the system that breakfast was on the hotel. Amazing customer service from beginning to end! Thank you, Hotel Marlowe!
Commenti Hotel
5-apr-2016 di jcapalbo, Hotel
Happy to be the go to, hopefully the local team has a long playoff run and you can come back and visit. Thank you for the kind words about the service, happy to hear they took great care of you! Joe Capalbo, General Manager
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 28-mar-2016
Right next to the mall, if you're into that sort of thing; a longish but pleasant walk, or an easy bus ride, over to the Harvard campus. Clean comfortable room, very friendly and helpful staff.
Commenti Hotel
28-mar-2016 di jcapalbo, Hotel
Thanks for the great feedback, and I agree, it's a pleasant walk to Harvard. I will share your comments with the staff, I agree, they are great! Joe Capalbo, General Manager
5 su 5
di un viaggiatore verificato da Great Falls, VA

Nice, comfortable hotel close to the airport.

Data di pubblicazione: 17-mar-2016
Contro: The absence of free WiFi could be remedied.
Well-run hotel. Very friendly, clean, comfortable.
Commenti Hotel
21-mar-2016 di jcapalbo, Hotel
Thanks for sharing, especially the comments on the friendly staff and clean hotel!
3 su 5
di un viaggiatore verificato da FtLaud

Beautiful but couldn't get temp right!!

Data di pubblicazione: 15-mar-2016
Had to move rooms at 3am because thermostat broke. Staff was unbelievably accommodating and nice, but still...? Even new room... If I chgd the temp up one degree it went up 3, and if I put it down two degrees, it went down six. Other than my bad luck with that, it was gorgeous, clean and food was exceptional!!! People were exceptional as well!
Commenti Hotel
18-mar-2016 di jcapalbo, Hotel
Oh no, I am sorry! That's not normal, especially that it happened twice. I will have our maintenance to look into right away. Joe Capalbo, General Manager
5 su 5
di un viaggiatore verificato da Framingham, MA

Wonderful hotel

Data di pubblicazione: 8-mar-2016
This hotel is excellent and I will definitely be going back again. The location is great for everything you want to do in Boston, it is a mere stone's throw from the Museum of Science and MIT. Going into downtown Boston only cost about $10 with an Uber taxi which meant an evening out is very affordable. On site parking is $25 overnight which is a bit steep but for the convenience balances out to be actually quite reasonable. The only negative is that the WiFi isn't free which isn't the end of the world but I was surprised that a hotel in the IHG group doesn't provide this as standard.
Commenti Hotel
15-mar-2016 di jcapalbo, Hotel
Thanks for the feedback. Sorry that you felt parking was a bit steep, it's much lower than downtown pricing of close to $50/night. Wifi is free for our loyalty program members as well.
4 su 5
di un viaggiatore verificato da Secaucus, NJ

Great hotel at a perfect location!

Data di pubblicazione: 4-mar-2016
Pro: Location, hotel staff & amenities.
Contro: Offer complimentary parking & breakfast.
Posizione: Could access the big shopping mall directly from Hotel. Close to MIT & Harvard. Many good restaurants in the surrounding area.
Situated at a very convenient location, the hotel is very clean, well-furnished and equipped. They brought us K-cup coffee maker, tea kettle and microwave upon request. Internet was fast. Bed was very comfortable. Hotel staff were professional, friendly and helpful.
Commenti Hotel
6-mar-2016 di jcapalbo, Hotel
Thanks for the thorough feedback, sounds like you had a great time! Joe Capalbo, General Manager
4 su 5
di un viaggiatore verificato

Excellent Service

Data di pubblicazione: 26-feb-2016
My experience at the Hotel Marlowe was superior. The staff was courtesy and went out of their way to exceed expectations. I had mentioned at check-in that it was my first trip to Boston and they next day when I returned to my room, there was a hand written note from Sean (front desk agent) welcoming me with a print out of things to see/do in Boston along with some snacks and my preferred beverage. I was pleasantly surprised! My interactions with the other hotel and restaurant staff were just as great. Loved my visit at the Marlowe!
Commenti Hotel
29-feb-2016 di jcapalbo, Hotel
Hard to argue with excellence, thank you so much! Joe Capalbo, General Manager