Sulla spiaggia, sabbia bianca, ombrelloni, teli da spiaggia

Recensioni per Casa Turquesa - Near Luxury Avenue Shopping Mall


Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 366 su 917 recensioni" "
Valutazione di 8 - Buono. 230 su 917 recensioni" "
Valutazione di 6 - Soddisfacente. 119 su 917 recensioni" "
Valutazione di 4 - Scarso. 92 su 917 recensioni" "
Valutazione di 2 - Terribile. 110 su 917 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

6,2/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,6/10

EcosostenibilitĂ 

Recensioni

10/10 Eccellente

sonia

Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel ubicato nella zona Hotelera e ad un passo dala fermata dell'autobus. Struttura piccola e molto pulita. Bellissimo il giardino con la piscina e l'accesso alla spiaggia privata attrezzata. Il punto di forza Ăš il personale, sempre disponibile e gentilissimo. Non Ăš il solito resort chiassoso, ma una struttura per chi cerca la vera tranquillitĂ .
Soggiorno di 7 notti a giugno 2023

4/10 Scarso

roberto

Mi Ăš piaciuto: Personale e servizio
Non mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2022

10/10 Eccellente

Viaggiatore verificato

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Piccolo ma delizioso hotel
L'hotel Ú un vero e proprio museo. Ovunque statue, quadri, marmi .... molto affascinante. Le camere sono ampie, i bagni anche e sui terrazzi c'Ú la vasca idromassaggio. La vista sul mar dei Caraibi Ú spettacolare. Nelle immediate vicinanze vari punti per lo shopping (anche di alto livello). Sia la fermata dei pullman che quella del taxi sono proprio comodamente fuori dall'hotel. La piscina non Ú grandissima ma particolare Ú il bar ad essa incorporato, per sorseggiare un cocktail a mollo nell'acqua. Il ristorante Ú alla carta (sia pranzo che cena); c'Ú un pochino da aspettare per la preparazione del piatto ma anche perché viene fatto tutto al momento. Alla sera vi Ú anche un buffet di insalate e verdura. La colazione ha abbondante scelte sia di salato che di dolce. Il personale Ú molto educato, disponibile e cordiale. L'hotel avrebbe bisogno di qualche piccola ristrutturazione ma nel complesso si sta veramente bene .... per noi Ú stata una vacanza da sogno!
Soggiorno di 11 notti a giugno 2017
Risposta di mus, il giorno 3 lug 2017
fue un gran plazer servir una familia como ustedes ,, jamas nos vamos a olbidar de ustedes gracias por las sonrisas que nos regalaron todo los dias

10/10 Eccellente

Viaggiatore verificato

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
wow che bellissima stanza, abbiamo preso una junior suite siamo stati accolti benissimo dal personale/titolare, una persona eccezionale e molto simpatica, capace di parlare piĂč lingue e appassionata del proprio lavoro. la nostra stanza oltre che bellissima, con vista mare e con vasca idromassaggio sul terrazzo, era grandissima, molto elegante, il bagno Ăš eccezionale, con un anti bagno, vasca e doccia. Siamo rimasti molto soddisfatti!!! Stuttura favolosa

8/10 Buono

Erika, Trento

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Posizione tranquilla
Soggiorno rilassante in un ambiente ricco di arte e di personaggi interessanti, con piscina,spiaggia e relax per ogni esigenza di recupero in senso generale.

10/10 Eccellente

Viaggiatore verificato

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel di nicchia
Abbiamo soggiornato due volte nell'hotel e siamo rimasti, ambedue le volte , molto soddisfatti. E' l'unico hotel nella zona hotelera piccolo e con carattere, comprensivo inoltre di ogni comoditĂ . Il personale, inoltre, Ăš delizioso.

8/10 Buono

Armando

Viaggio di coppia
Mi Ăš piaciuto: Pulizia e servizi
Esta muy viejita la propiedad necesita mantenimiento.
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Kevin, La Crosse

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Pros: Room was large. Great view of pool and ocean. Nice beach area. Nice location. The art and sculptures were interesting. The people that work there were great. Built in 1991, this property has some great potential to be what it once was with a little work and some dollars invested. Cons: ALL hot tubs on patios in the rooms do not work. Elevator seldom works forcing us to walk flights of stairs every time we left the room. Patio had broken deck boards with holes. No microwave. No kitchenette. Small freezer in small refrigerator. No ice access or ice machine. Mini split a/c unit leaked every day leaving puddles on the floor by the exit door and in our hallway. Sometimes no hot water for showers. No working hot tub on premises. Small pool. Walking down the driveway has concrete tiles that are coming out, uneven and dangerous. Tennis court is run down and cannot be used. Beds are rock hard. Paint is peeling throughout the whole property. Advertised photos of the property were taken in 2015 and not a close representation of the property today. Does not have a 24 hour service desk. They only provide you with one key per room. Pretty much a self service hotel.
Soggiorno di 7 notti a marzo 2024

10/10 Eccellente

Danielle

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This place was beautiful with my 11 year old daughter. We felt safe and it was near many resturants and things to do. We also took the bus around the hotel zone for 12 pesos. The mall has a great grocery store and beautiful restaurants across the street . I recommend the Italian and Greek for a fun evening experience. The place is relaxing and not busy like downtown. The beach is beautiful and there is a lifeguard down on the beach . ⛱ This is like a boutique hotel and the staff really were accommodating, just ask they will help you with whatever you need.
Soggiorno di 4 notti a marzo 2024

10/10 Eccellente

MADHUMOHAN

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
U can reach a beach in a minute. There is a beautiful view from the hotel also.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Rafael

Mi Ăš piaciuto: Pulizia
Soggiorno di 3 notti a marzo 2024

4/10 Scarso

rob

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Property needs an input of cash to bring it up to decent standards. Hot water and water pressure was bad, no coffee machines in room. Springs in bed mattress were coming through material creating awful sleeping. All lounge chairs, pool and beach, need replacing, probably 20 plus years old, very uncomfortable. Staff wanted Identification for replacing beach towels each time, really??
Soggiorno di 9 notti a marzo 2024

8/10 Buono

Yaisyry

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
A LITTLE BIT OLD AND NOT UPDATED IN TECHNOLOGY BUT THAT IS WHAT MAKE IT UNIQUE,OVERALL LOVE THE EASY WAY.TO TJE BEACH AND THE OCEAN VIEWS.
Soggiorno di 2 notti a marzo 2024

8/10 Buono

Marilles

Mi Ăš piaciuto: Pulizia
Soggiorno di 4 notti a marzo 2024

6/10 Soddisfacente

Sarah

Viaggio con la famiglia
Non mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
This beachfront hotel is well located and has a different vibe than surrounding all-inclusive resorts (which is a good thing as far as we're concerned). The pool and view are really nice, the restaurant food is good and the staff is super friendly. This hotel must have been incredible in the 70s and the property has tremendous potential, but it desperately needs renovation. The room we had was spacious but depressing with awful furniture and very little natural light (rather neon lights) - it absolutely did not look like the pictures we saw on Expedia. The pool furniture also needs to be updated. We enjoyed our one-night stay but we wouldn't go back.
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Charles

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
We stayed six nights. The people at this hotel are absolutely wonderful, and wanted to mention Rual specifically. As per the other reviews this an old hotel that needs lots of improvments but can be an amazing place. They are working on improving. We enjoyed the small size of the hotel. Its very quiet, private beach and all of the art inside the hotel is really neat. When we arrived our ac didnt work and they were on top of it right away to get it fixed and switched us into a nicer room. Its close to alot of central shopping and dining. Bed are kinda hard, towels need replaced but the point of staying here is not for luxury. Dont go here if you are looking for a luxury experience. I highy reccomend if you wanted a small quiet hotel and dont care about it needing improments. Overall its a great place to stay and I would return.
Soggiorno di 6 notti a marzo 2024

8/10 Buono

Alejandro

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Condizioni e dotazioni della struttura
Property need more maintenance but is beautiful. Could be nice if from pool you can see the ocean. And to have a bar on the beach and music. And a kitchen on the pool area to have more fast the food
Soggiorno di 2 notti a marzo 2024

6/10 Soddisfacente

Carla

Viaggio di coppia
Non mi Ăš piaciuto: Servizi
Property location is 10/10 on the hotel zone except be prepared to walk up a steep grade each time coming and going. If you have stroller or limited mobility. The mall beside has a grocery store and the isla shopping centre is not far. Compared to the cost of the big hotels on the beach it is good for a short stay. The room is rustic.
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Erin

Viaggio di coppia
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
The property itself was beautiful and right on the beach which was nice. The rooms were very spacious and clean. The hotel itself was a ghost town though and trying to get a drink was near impossible you had to search for staff and then once you found someone and told them your order it took them a long time to come back so we started getting 4 at once. A nice place if you want very quiet and relaxing but me and my boyfriend are in our early 30s and would have preferred a bit of an atmosphere. We only stayed 1 night before our flight home, wouldn’t stay longer
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Ana

Mi Ăš piaciuto: Pulizia
Excelente la estadĂ­a, super recomendado
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

JOHN

Viaggio di coppia
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Absolutely love the property, the building, the pool, the private beach, everything about it, we loved loved!
Soggiorno di 7 notti a febbraio 2024

4/10 Scarso

Joseph Charles

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Condizioni e dotazioni della struttura
The staff was wonderful. Very friendly and warm and welcoming, almost like bring with family. I also really liked the style and architecture of the building--it showed an old world charm with all the marble and statues, however, the building was not properly maintained. From wobbly bannisters, a broken elevator, power outages, a tub without a faucet but with hard water stains and rust, and A/C that stop working, sliding glass doors (on the ground floor) that were also broken, loose cobblestones on the drive/entryway, that this hotel did not make for a comfortable stay.
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Belen

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
It was a small hotel where they were very personal with our needs. I would highly recommend them.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

yusuf

Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great place loved the pool wish it was open earlier
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Jaime

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2024

8/10 Buono

ALENS

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
Pros: Great location on the strip, friendly service, big rooms with tv in english language, great A/C, big mini-fridge, clean beach and pool area. Cons: property is outdated, old, thin towels, no bottled water given, old lounge chairs at beach, jacuzzi in rooms are not usable. Hotel is recommended if you can get a great price and not mind the cons. Manuel, Eduardo, Ramon, and our cleaning lady provided excellent
Soggiorno di 7 notti a febbraio 2024

10/10 Eccellente

georgina

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Excellent for the price, the rooms are huge and have a great view.
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Olga

Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I liked that boutique-style hotel with its pieces of art, baby grand pianos, vintage staircase and airy lobby with the women’s statues, arching, stretching and bathing in the sun, and Frida’s huge portrait haughtily looking at all guests that come and go. That mixture of styles is liberating. The location is perfect – on the front line, a small private beach with sunbeds and umbrellas, and the ocean - all possible hues of blue, it breathes day and night, and its waves are caressing one day and the other get harsh and slap you, knock you off your feet and drag you far from the shore to the Mer-people lurking in the ocean’s depth. It’s mesmerizing and lets you feel that you are on vacation. What I did not like is that when I booked the hotel on Expedia, it clearly stated that breakfast was included, but when I arrived, it turned out it was not. I decided to have breakfast in the hotel anyway as the rotunda where they serve it is perfectly located and gives you the ocean view, and you can see the seagulls and, if lucky, a giant lizard too, and it saves the hustle on where to go and eat. However, the service is not good. They have a few customers, are not in a hurry, do not clean tables properly, and in the morning you can see the food crumbs left from the previous day and it takes a long time to place the order and then more than 20 minutes to get your food. Still, the location of the hotel and how it’s designed are good and outweigh the other shortcomings.
Soggiorno di 10 notti a gennaio 2024

10/10 Eccellente

liliana, chula vista

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Staff was very nice and helpful. Able to see the ocean from our window/patio and Soriana is just a few steps away.
Soggiorno di 8 notti a gennaio 2024

10/10 Eccellente

Rosa

Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Resort amazing for its location and small size. Enjoyed the privacy and quietness. Relaxation resort.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Taralyn

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Vladimir

Soggiorno di 3 notti a febbraio 2024

2/10 Terribile

Mitzi

Non mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel is okay. Advertised restaurant is terrible! Can’t get anything to eat or drink before 9am
no coffee
nothing! Room service never answers phone!! No English speaking at all! No English speaking channels on television! I would NOT recommend this property to anyone!!
Soggiorno di 4 notti a gennaio 2024

4/10 Scarso

Bart

Viaggio di coppia
Non mi Ăš piaciuto: Servizi
The staff was good Other than that dont go The bar was never open Only one restaurant
Soggiorno di 8 notti a gennaio 2024

4/10 Scarso

Mike

Viaggio di coppia
Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Pros: Views, staff are good honest people, paintings in many of the spaces. Cons: HUGE cost for key replacements which will get lost in cabs or if you accidentally swim with them or in the sand. We as customers want key cards or keyless safes. Tubs don’t hold water and echo the leak noise. Hot water works less than half the day (at least on the upper floors). Stucco cracking and caulking all dried and poorly done. Decks are weathered with broken boards. None of the tubs work outside and are eye sores. The mattresses are old spring mattresses on stucco platforms. Did I mention the fact that they make money off you losing keys? My stay was nearly 20 percent more because of a safe and door key replacement . I will never return.

4/10 Scarso

Rosa

Viaggio di gruppo
Non mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property is kinda old and need general maintenance. Bathrooms need ventilation. However, location is very convenient
Soggiorno di 9 notti a gennaio 2024

10/10 Eccellente

Aaron

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024

8/10 Buono

Aric

Viaggio di coppia
Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Seems the negative reviews focus on the hotel being older and some things not in pristine condition. It's true, some stuff looks a little neglected, but it was right on the beach, quiet, and the staff were all friendly and helpful! Not the glitz and commotion of the nearby all-inclusives but if you just want a simple beach weekend, it's perfect. My personal favorite, no thumping music, just quiet and peaceful.
Soggiorno di 2 notti a gennaio 2024

2/10 Terribile

Yulia

Viaggio con la famiglia
Non mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The worst experience I ever had in my life. First of all there are no clean towels in the hotel. First 24 hours we had to stay without any towels:( Secondly very rude reception. They are not willing to improve their service at all.All our requests were simply refused and instead we got information about extra charges if we will loose a door key( for some reason it’s only 1 for a family), or extra charge if we will not return a beach towels. Everything is super old. Beach area is not organized at all. Beach chairs are completely destroyed. At their restaurant we have been told that there is only 2 small cups of creamer per person and only for a coffee, not for a tea. In the morning of check out we were asked to check out as fast as possible otherwise they will charge extra day of stay ( it was 7.45 in the morning when our check out time is 12 pm). No words. We love Cancun and people here, but definitely not Casa Turquesa!!! Extremely bad experience
Soggiorno di 3 notti a gennaio 2024

4/10 Scarso

Ana

Non mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
They were big cockroaches in the room, the back door locked was not working. One item was lost.
Soggiorno di 7 notti a gennaio 2024

6/10 Soddisfacente

Rachelle

Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Servizi
The property is very old with old furniture. Didn’t know where to go to get beach towels. We never had hot water during the entire stay. Food was ok. It’s in a good location.
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Madeline

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hidden gem From the marble stair cases to massive paintings and sculptures this place has its own charm. With a pool overlooking the ocean/ what seems to be your own personal beach. It was quiet, safe and you’ll be away from all the other hustle and bustle of Cancun with out losing a prime center location. Upon arrival you’ll be greeted by the security guards who are joyful but attentive to those entering the property. Next, check in is a breeze. They are helpful and nice and will accommodate to the best of their abilities. Throughout your stay you’ll see many other employees always with a smile who are constantly cleaning or repairing this older building. If you’re like me and want a cocktail (the bartender is so sweet and makes a delicious pina colada) they have a swim up bar or enjoy full service down at the beach!
Soggiorno di 3 notti a gennaio 2024

10/10 Eccellente

Akshay

Mi Ăš piaciuto: Pulizia
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

Paul, Roseville

Viaggio con la famiglia
Soggiorno di 4 notti a gennaio 2024

8/10 Buono

KARINE

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia
Great location, huge room and bathroom. No blinds for the window so the light entered the room
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

robin

Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This hotel is absolutely gorgeous. The working staff is very nice. I ate 3 times there. Breakfast and fish for lunch and dinner was wonderful. Getting my relax on could not have been accomplished at a better place. I also shopped for food and gifts at the mall the very close. Great place!
Soggiorno di 3 notti a gennaio 2024

4/10 Scarso

Jaime M

Viaggio di coppia, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia
Non mi Ăš piaciuto: Condizioni e dotazioni della struttura
the staff is very friendly the property needs to be taken care better. My wife and I slept in a horrible mattress for 4days! and the pillows are not the best And we know they can do better, ahh counting that I got stock in the elevator! for almost one hour ringing the alarm, yelling my wife came for my help because I didn’t show up and call my brother and he runs for help an a security staff and others open the elevator it was very hot and humid. at least was me not my wife or my brother who suffered from claustrophobia they could have a heart attack!
Soggiorno di 6 notti a gennaio 2024

10/10 Eccellente

Steven Z

Mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Good value for Cancun beach hotel. Slightly dated but clean and everything worked. Good on-site restaurant, excellent beach access.

10/10 Eccellente

Soenke

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Lualhati Robles and Jessie

Soggiorno di 3 notti a dicembre 2023