Sala ricevimenti

Recensioni per The Westin Resort & Spa, Cancun

4 out of 5
The Westin Resort & Spa, Cancun
Boulevard Kukulcan Km 20, Cancun, QROO

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 669 su 1292 recensioni" "
Valutazione di 8 - Buono. 312 su 1292 recensioni" "
Valutazione di 6 - Soddisfacente. 148 su 1292 recensioni" "
Valutazione di 4 - Scarso. 72 su 1292 recensioni" "
Valutazione di 2 - Terribile. 91 su 1292 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

EcosostenibilitĂ 

Recensioni

10/10 Eccellente

Eduardo

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excelente Hotel. Todo personal es muy atento. Limpieza excelente. Los colchones muy comodos. Las albercas limpias. La playa con vista espectacular. Asi como la vista a la laguna. Muy seguro. Aunque No tenia el plan todo incluido. Los alimentos de los Restaurantes son muy sabrosos. La unica propuesta es la que ajusten sus tiempos de check in a las 3 pm y de check out a las 12 hrs. Como en la mayoria de los hoteles. Ya que afecta al huesped al quitarle 3 hrs.; Seguro regresaremos. Gracias
Soggiorno di 3 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 27 mar 2024
Estimado Eduardo,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, CancĂșn.

4/10 Scarso

Preston

Viaggio di coppia
Mi Ăš piaciuto: Condizioni e dotazioni della struttura
Non mi Ăš piaciuto: Pulizia e personale e servizio
Rude service, room bathrooms in need of cleaning and updating, room cleaning infrequent, hotel transportation services non-existent.
Soggiorno di 6 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 25 mar 2024
Dear Preston, We sincerely apologize for the inconvenience you experienced during your stay. While our hotel doesn't offer direct transportation services, our concierge team is dedicated to assisting guests with arranging transportation options tailored to their needs. Regarding the cleanliness and condition of the bathrooms, we take your feedback seriously and will promptly address this with our housekeeping team to ensure the highest standards are maintained. Your feedback is invaluable to us, and we are committed to continuously improving our services to enhance the guest experience. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Be well

4/10 Scarso

Paul

Viaggio con la famiglia
Mi Ăš piaciuto: Personale e servizio
Non mi Ăš piaciuto: Condizioni e dotazioni della struttura
Worst Westin I have ever stayennin
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 24 mar 2024
Dear Paul,It is with great sadness that we learn from an overall disappointing experience. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun

6/10 Soddisfacente

diane

Mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 24 mar 2024
Dear Diane,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Mike

Non mi Ăš piaciuto: Personale e servizio
Front desk guy was aloof.
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 23 mar 2024
Dear Mike,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Janelle

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved how clean this place was and there food selection was great as well updated not out dated spacious rooms
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 22 mar 2024
Dear Janelle,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

8/10 Buono

juan martin

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mejorar su comida serĂ­a lo Ășnico
Soggiorno di 2 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 19 mar 2024
Estimado Juan Martin,Agradecemos nos haya elegido como su anfitrión en su mås reciente visita al Caribe Mexicano. Estamos encantados de saber su estadía con nosotros haya sido placentera y que haya disfrutado nuestras instalaciones. Sus valiosos comentarios nos ayudan a identificar åreas de oportunidad para que podamos mejorar la experiencia del huésped. Gracias por mencionar su punto de vista sobre la comida. Confiamos en que tendremos el honor de recibirles nuevamente en un futuro cercano.Esté bien

10/10 Eccellente

Suzanne

Viaggio con la famiglia
The staff was very friendly and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 17 mar 2024
Dear SuzanneOn behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Billy Rex

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful beach and pool area that was well maintained !
Soggiorno di 7 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 17 mar 2024
Dear Billy Rex,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

Claudia

Mi Ăš piaciuto: Personale e servizio
Soggiorno di 4 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 15 mar 2024
Dear Claudia,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. . It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Eccellente

Dana

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best value for the money on the hotel strip. Great transportation on the red bus. Rooms large and quiet. Staff were very friendly and professional. Nice beach front and pools. The only weak point is no exhaust in bathroom and round cylinder tap handles that are hard to grip. We would highly recommend this hotel.
Soggiorno di 9 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 13 mar 2024
Dear Dana,Thank you for choosing our hotel and sharing your positive experience! We're thrilled to hear that you found us to be the best value for money on the hotel strip. Your compliments about our large and quiet rooms, friendly and professional staff, and the beachfront and pools mean a lot to us.We appreciate your feedback on the bathroom and tap handles, and we'll certainly take that into consideration. It's wonderful to know that you highly recommend our hotel.Be well.

4/10 Scarso

Sandy

Viaggio di gruppo
Non mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
terrible food, service and drinks.
Risposta di Social Media Coordinator, il giorno 13 mar 2024
Dear Sandy,It is with great sadness that we learn from an overall disappointing experience. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

10/10 Eccellente

sai

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely place to enjoy the beach.
Soggiorno di 4 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 11 mar 2024
Dear Sai,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. We are delighted to know you enjoyed our beautiful beaches and pools, as well as your room. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

6/10 Soddisfacente

Yannellys

Viaggio con la famiglia
The facilities are maintained and you have access to the beach, however, the pools require better maintenance. The cleaning service in the rooms is very good. The location is not the best if you want to access restaurants and shops. You feel isolated and forced to do all activities with the hotel due to insecurity. I think it must be better to stay in the middle of the hotel zone. It's not bad but it's not the best either.
Soggiorno di 4 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 11 mar 2024
Dear YannellysThank you for sharing your thoughts with us. We're delighted you enjoyed our well maintained facilities and the pristine beach access, as well as the excellent room cleaning service. We appreciate your feedback regarding the pool maintenance, and rest assured, we'll address this to ensure a more enjoyable stay for our guests.We understand your perspective on the location, and while we aim to create a secure environment, we regret any sense of isolation you may have felt. Your insights are valuable, and we'll use them to continually enhance our guest experience.Should your travels bring you back to Cancun, we'd be honored to welcome you and provide a more exceptional stay.Be well

6/10 Soddisfacente

Nicole, Brooklyn

Non mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Needs an update. Was very disappointed.
Soggiorno di 3 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 12 mar 2024
Dear Nicole,Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. However, we would like to share with you that we are working very hard on the renovation process, to update and enhance all our rooms and facilities. Once again, we are sorry for the inconveniences that occurred during your past stay with us and we thank you for your valued feedback and we hope to have the honor to serve you again whenever your travels bring you back to Cancun and could reinstate your trust in our services.Be well.

10/10 Eccellente

Rodolfo

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice place and Elias in the dinning area on the breakfast time he is amazing person
Soggiorno di 5 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 11 mar 2024
Dear Rodolfo,We would like to thank you for taking the time to share your experience regarding your recent visit to The Westin Resort & Spa Cancun.We are all pleased and honored with comments like yours. We really wish to thank you for your wonderful and kind comments about our hotel facilities and our most important asset, our associates, especially, Elias. Looking forward to having the pleasure of welcoming you back to Cancun soon.Be Well

8/10 Buono

Emily

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One thing that I didn't not enjoy was the hidden fees for tourists and room charging instead of paying for your food on your card. DO NOT ROOM CHARGE
Soggiorno di 6 notti a marzo 2024
Risposta di Social Media Coordinator, il giorno 10 mar 2024
Dear Emily, On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun. Rest assured, guest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve. Thank you for your feedback.

8/10 Buono

Joshua

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi
The Westin was pretty nice, and it seemed to have a lot of things to do. We only stayed one night so we didn’t get to enjoy most of them but we had a good time.
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 8 mar 2024
Dear Joshua,Thank you for your kind words about your stay at The Westin. We're delighted to hear that you found our hotel nice with plenty of activities. Even though your stay was brief, we appreciate that you had a good time. We hope to welcome you back for a longer stay, allowing you to enjoy more of what our resort has to offer.Be well.

8/10 Buono

Kalina

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Feels like it is getting a little shabby in the rooms. Too strong food smell in the hall leading from lobby to elevators.
Soggiorno di 1 notte a marzo 2024
Risposta di Social Media Coordinator, il giorno 8 mar 2024
Dear Kalina,Thank you for choosing to stay at the Westin Resort & Spa, Cancun and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We truly appreciate your comments and points as it helps us to focus on any opportunity area arising and be able to fix it and keep improving our services. However, we would like to share with you that we are working very hard on the renovation process, to update and enhance all our rooms and facilities. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. Looking forward to seeing you again very soon to create new unforgettable memories.Be well

8/10 Buono

Swadesh

Soggiorno di 5 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 26 mar 2024
Dear Swadesh,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us. It was a pleasure to host you and we hope to have the chance again very soon.Be well,

6/10 Soddisfacente

Craig

Viaggio di lavoro
Pools and beachfront areas
Soggiorno di 3 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 4 mar 2024
Dear Craig,Thank you for taking the time to share your recent experience at the Westin Resort & Spa, Cancun with us. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests such as yourself. At your convenience, feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.Be well.

10/10 Eccellente

GUADALUPE

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beach access near this hotel is not only amazing but the water is much more calm as compared to other areas along the stretch of beach. The water is just beautiful. This hotel also offers multiple pool options which is a big plus.
Soggiorno di 4 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 4 mar 2024
Dear Guadalupe,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Jesusa Corazon

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place stay. Definitely we will go back and try to book the Westin other hotel, more updated and more facilities . Though is place is great too. Only food attach to complex quite expensive.
Soggiorno di 4 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 8 mar 2024
Dear Jesusa Corazon,Thank you for your positive review! We're thrilled to hear that you had a very nice stay with us. We appreciate your feedback about our facilities, and we look forward to hosting you again. Regarding the food prices, we'll take your comments into consideration for future improvements. See you again soon!Be well

2/10 Terribile

GUSTAVO ALEJANDRO, SALINA CRUZ

Viaggio con la famiglia
Non mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the property is old, dirty, restaurants no good, swimig pools smalls and the staff is no good at all, my wife forgot a dress there and they said cleaning staff never report the dress, veryt very bad service and super high price, not worth it
Soggiorno di 2 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 3 mar 2024
Dear Gustavo, AlejandroGuest comments are extremely important for us, as they allow us to identify areas of opportunity we may have and to work on improving the experiences that our valued Guests, like yourself, expect and deserve. Feel free to share any additional feedback on how we can elevate your experience whenever your travels bring you back to Cancun.

10/10 Eccellente

Norma, SAN JOSE DE ITURBIDE

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Me la pase muy bien muy atentos
Soggiorno di 4 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 26 feb 2024
Estimada Norma,En nombre de todo el equipo del hotel, queremos agradecerle por compartir su comentario con nosotros durante su reciente estancia en el Westin Resort & Spa, CancĂșn.

4/10 Scarso

Susanne

Non mi Ăš piaciuto: Pulizia e condizioni e dotazioni della struttura
Worst westin I’ve ever stayed at. Needs renovation bad. Rooms substandard. Common areas need improvement. Food very average and overpriced. Breakfast horrible.
Soggiorno di 4 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 21 feb 2024
Dear Susanne,Thank you for taking the time to share your thoughts following your recent stay at The Westin Resort and Spa Cancun.We sincerely apologize for falling short of your expectations and for any inconvenience you experienced during your visit. Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our guest experience.We regret to hear those various aspects of your stay, did not meet your satisfaction. Rest assured; we are actively addressing these concerns to enhance our overall guest experience.We appreciate your feedback, and we hope to have the opportunity to better serve you in the future.Best regards,

10/10 Eccellente

Maciel R

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Social Media Coordinator, il giorno 19 feb 2024
Dear Maciel,We appreciate your positive feedback. Your satisfaction is our priority, and we're delighted to have provided you with an excellent experience at The Westin Resort and Spa Cancun.If there's anything specific you loved about your stay or if you have any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Thank you for choosing The Westin!Best regards,

10/10 Eccellente

Elisa Guadalupe

Mi Ăš piaciuto: Pulizia e personale e servizio
El servicio es excelente.
Soggiorno di 2 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 19 feb 2024
Hola Elisa,Gracias por elegir The Westin Resort and Spa CancĂșn y tomarse el tiempo para compartir su experiencia positiva. Estamos aquĂ­ para hacer que cada visita sea excepcional.ÂĄEsperamos darle la bienvenida de nuevo para otra estadĂ­a maravillosa!Saludos

8/10 Buono

Andre

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The overpriced food could have more effort put in to it. However, everything else was perfect. Beautiful property and beaches. There isn’t much to do or eat in the area, but we would come back for a lazy vacation to relax. Thanks for a great stay
Soggiorno di 4 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 19 feb 2024
Dear Andre,Thank you for sharing your thoughts on your recent stay at The Westin Resort and Spa Cancun. We appreciate your feedback and are pleased to hear that you found our property and beaches beautiful.We're continually working to enhance our offerings and will certainly take your feedback into consideration.We're delighted you had a great overall stay and would consider coming back for a relaxing vacation. We look forward to welcoming you again and ensuring an even more enjoyable experience.Best regards,

10/10 Eccellente

Frankline Tabenow

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful place with nice environment.
Soggiorno di 2 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 20 feb 2024
Dear Frankline,Thank you for taking the time to share your feedback.We are delighted to hear your positive comments and we are grateful for your appreciation.We look forward to the pleasure of welcoming you back for another fantastic experience.Best regards,

4/10 Scarso

Janinna

Soggiorno di 3 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 22 mar 2024
Dear Janinna,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

2/10 Terribile

wes

Soggiorno di 1 notte a gennaio 2024
Risposta di Social Media Coordinator, il giorno 16 feb 2024
Dear Wes, We appreciate your recent stay at The Westin Resort and Spa Cancun. We are eager to understand more about your concerns and address them appropriately. Your satisfaction is our priority, and we would be grateful if you could share more details about your stay or any areas where we can improve.If there's anything specific you'd like to discuss, please feel free to reach out directly. We value your input and hope to have the opportunity to make your next stay with us exceptional.Best regards,

10/10 Eccellente

Marcia

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Un lugar agradable
Soggiorno di 1 notte a febbraio 2024
Risposta di Social Media Coordinator, il giorno 16 feb 2024
Dear Marcia,Thank you so much for taking the time to share your positive experience at The Westin Resort and Spa Cancun. We are thrilled to hear that you found our resort to be a nice place!We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,

10/10 Eccellente

Andrew, Lantzville

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely
Soggiorno di 8 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 13 feb 2024
Dear Andrew,Thank you for taking the time to share your positive experience and awarding us a perfect 5 out of 5! We're thrilled to hear that you enjoyed your stay at The Westin Resort and Spa, CancĂșn. Your feedback is truly appreciated, and we look forward to welcoming you back for another fantastic stay.Best regards,

10/10 Eccellente

Jeremy

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a great time at yhe hotel the staff and guest were awesome,easy to get around and have alot to do on site close to just about anything shopping food and the airport 5 stars,miguel carlos mario and others did a great job
Soggiorno di 5 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 13 feb 2024
Dear Jeremy,Thank you for sharing your fantastic experience with us! We're delighted to hear that you had a great time at our hotel, and we appreciate your kind words about our staff. Miguel, Carlos, Mario, and the rest of our team are thrilled to be recognized for their excellent service. We look forward to hosting you again and providing another memorable stay.Best regards,

10/10 Eccellente

Sergio Guzman

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
la comida,,,excelente!!!
Soggiorno di 5 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 13 feb 2024
ÂĄHola! Nos alegra saber que disfrutaste de la excelente comida en nuestro hotel, The Westin Resort and Spa, CancĂșn. Agradecemos tu amable reseña. Esperamos verte de nuevo para ofrecerte mĂĄs experiencias inolvidables.

8/10 Buono

Latasha

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good property. Friendly & helpful staff
Soggiorno di 3 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 12 feb 2024
Dear Latasha,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Sherell

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 13 feb 2024
Dear Sherell,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Ronald

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte a febbraio 2024
Risposta di Social Media Coordinator, il giorno 10 feb 2024
Dear Ronald,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

Ameena

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location was perfect, very close to the airport and the access to the beach was amazing.
Soggiorno di 2 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 10 feb 2024
Dear Ameena,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

Hang

Mi Ăš piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 8 feb 2024
Dear Hang,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Eccellente

Xiaolei

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Around 20 mins away from airport, only 1 mins walk to bus stop. Stayed here for four nights, every staff in the hotel is very nice. I booked a deluxe double room with balcony, room is spacious, clean and view is good. They even have a safety box for me to put my laptop at concierge when I keep my luggage for couple hours. Definitely love the service at the Westin.
Risposta di Social Media Coordinator, il giorno 4 feb 2024
Dear Xiaolei,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

Isabel

Mi Ăš piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Social Media Coordinator, il giorno 5 feb 2024
Dear Isabel,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun

10/10 Eccellente

Mahmood

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience staying at westin cancun must visit
Risposta di Social Media Coordinator, il giorno 3 feb 2024
Dear Mahmood,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

10/10 Eccellente

Antonio J

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Kind and courteous service as expected from a 4 Star Hotel.
Soggiorno di 7 notti a gennaio 2024
Risposta di Social Media Coordinator, il giorno 3 feb 2024
Dear Antonio J,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

anwar

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was amazing and this is the second time I stayed this place and loved it
Soggiorno di 4 notti a novembre 2023
Risposta di Social Media Coordinator, il giorno 3 feb 2024
Dear Anwar,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

Clint

Soggiorno di 1 notte a febbraio 2024
Risposta di Social Media Coordinator, il giorno 22 mar 2024
Dear Clint,Thank you so much for staying with us at The Westin Resort and Spa Cancun and for sharing your feedback with us.It was a pleasure to host you and we hope to have the chance again very soon.Be well,

10/10 Eccellente

Rachel

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property with multiple restaurants and pools to choose from. All staff members were extremely friendly. The room was updated and very spacious. A great place to relax on vacation!
Soggiorno di 4 notti a gennaio 2024
Risposta di Social Media Coordinator, il giorno 3 feb 2024
Dear Rachel,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.

8/10 Buono

Dhrumil

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed for two nights , property is little old but renovations going on very quiet perfect view of ocean and very polite staff always take care of us and reasonable rates appreciate that .
Soggiorno di 2 notti a gennaio 2024
Risposta di Social Media Coordinator, il giorno 2 feb 2024
Dear Dhrumil,Thank you for choosing to stay with us and for taking the time to share your positive experience. We're delighted to hear that you enjoyed your stay, appreciated the tranquility during renovations, and found our ocean view perfect. Your kind words about our polite staff and reasonable rates mean a lot to us. We're committed to providing a memorable and comfortable stay for our guests.We look forward to welcoming you back in the future for another pleasant stay.Be well

10/10 Eccellente

Faye

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had an excellent stay at The Westin Resort and Spa CancĂșn. Our room was spacious and very clean. While the bathroom needed some renovations (caulking, some tile cracks), we were told they are undergoing a $50 million renovation in the next year. Our door jam plate needed a screw and was bent. Maintenance arrived within 10 minutes to fix it. There were no other issues. The beach and pools are beautiful, and there are plenty of chairs both in sun and shade. We ate at Sea and Stones twice. Both times the food and service were excellent. Ricardo, the concierge who helped us throughout the week was great, as was Juan on the beach. Beach service was quick and efficient. All the staff was outstanding.
Risposta di Social Media Coordinator, il giorno 29 gen 2024
Dear Faye,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your recent stay at the Westin Resort & Spa, Cancun.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most: you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Hopefully, you will come back soon to enjoy a new unforgettable experience.