We had power outage during a strom for over 14hrs all other hotel around us had power with in 2 to 5hrs, couldn't take a hot shower or do anything, no light in the lobby couldn't check out and no compensation for the inconvenience nothing but apologies, Hitel like that should have generator and have the problem fix right away like the other hotels around.
14-ott-2015 di Romain Persic, Hotel
First of all, we are very sorry that we were not able to deliver the service expected during your recent stay in Cannes following the natural disaster that happened in Cannes during the night of the 3rd of October 2015 during which more than 20 people were killed. Please be assured that, day and night, our team did its utmost for your comfort during this tragical time.
Indeed it took more time in our property compare to the other hotel on the croisette because evenif consequences of the storm were the same for all, level of damages were not the same everywhere.
So, If you give us a chance to restore your confidence in our property by coming back, it will be our pleasure to give you a very nice room and apply a VIP treatment.
Guest relations Team