I got a really good deal on the room rate plus plane ticket from Expedia, But the rate did not include Breakfast; 40 Euros. A fairly simple supper in the ordinary restaurant was equally expensive and a G&T in the bar for Eur 25. Need I say more.
It took ages to get the water hot enough to shower, a good job I was not in a hurry.
The Ocean view required opening the window, leaning out and looking to the right.
The room was large and the bed had it's own post code. Probably could sleep a family of four plus the grandparents.
2-dic-2016 di Alessandro Cresta, General Manager, Hotel
First of all, I would like to thank you very much for having taken the time to share with us your feedback. Your feelings are our main concern and are also very valuable to increase our quality of services.
Please rest assured that I am really sorry to learn that, overall, we did not reach your expectation and I strongly hope we will have an opportunity to regain your confidence during a future stay in our property. I am pleased to announce you that the complete renovation of the hotel has already begun and will avoid the issue you had with the hot water.
It will be a pleasure to welcome you back to create memorable moments in our property in modern and renovated rooms.
Once again, I would like to thank you for your comments, which are taken seriously. I am looking forward to an opportunity to welcome you again at the Grand Hyatt Cannes Hotel Martinez and to demonstrate through deeds our enduring commitment.