Valutazioni basate su 425 recensioni verificate

4,3 su 5
84% degli ospiti consiglia questa struttura
4,5 Pulizia della camera
4,5 Servizio e personale
4,3 Comfort in camera
4,2 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
Consigliato
per Coppie
di un viaggiatore verificato da GAP

GRAND LUXE

Data di pubblicazione: 16-feb-2017
Pro: Accueille Bagagiste réception décor des années 20 .
Contro: A revoir les douches fuite d'eau.
Posizione: L’hôtel est place en bordure de mer entoure de restaurant de luxe et boutique, proche centre de la ru d’Antibes 5 minutes
Hôtel de très grande classe ,Arrive le matin 11h au lieu de 15 h l’hôtel nous a accepte sens aucun problème, nous avons passe une belle nuit de st valentin merci.
3 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Great Location But....

Data di pubblicazione: 1-dic-2016
Pro: The Location: right on the beach front (OK you have to cross a main road, but traffic was light) The atmosphere was excellent and the staff good.
Contro: Give us instant hot water.
Posizione: Expensive fahion shops all around and a very nice beach just across the road.
I got a really good deal on the room rate plus plane ticket from Expedia, But the rate did not include Breakfast; 40 Euros. A fairly simple supper in the ordinary restaurant was equally expensive and a G&T in the bar for Eur 25. Need I say more. It took ages to get the water hot enough to shower, a good job I was not in a hurry. The Ocean view required opening the window, leaning out and looking to the right. The room was large and the bed had it's own post code. Probably could sleep a family of four plus the grandparents.
Commenti Hotel
2-dic-2016 di Alessandro Cresta, General Manager, Hotel
Dear Anonymous, First of all, I would like to thank you very much for having taken the time to share with us your feedback. Your feelings are our main concern and are also very valuable to increase our quality of services. Please rest assured that I am really sorry to learn that, overall, we did not reach your expectation and I strongly hope we will have an opportunity to regain your confidence during a future stay in our property. I am pleased to announce you that the complete renovation of the hotel has already begun and will avoid the issue you had with the hot water. It will be a pleasure to welcome you back to create memorable moments in our property in modern and renovated rooms. Once again, I would like to thank you for your comments, which are taken seriously. I am looking forward to an opportunity to welcome you again at the Grand Hyatt Cannes Hotel Martinez and to demonstrate through deeds our enduring commitment. Best Regards,
4 su 5
di un viaggiatore verificato

Très bons restaurants

Data di pubblicazione: 6-nov-2016 su Hotels
Mis à part que la Chambre donnait sur l'arrière assez bruyant , l'hôtel est digne d'un palace . Restaurant de haute qualité a des prix abordables
Commenti Hotel
10-nov-2016 di General Manager, Hotel
Cher Anonyme, Je tiens à vous remercier vivement pour nous avoir consacrer quelques minutes de votre temps à la rédaction de cet avis. Soyez assuré que ce dernier retient toute mon attention et que toutes vos remarques sont prises en considération. Dans le cadre d'un futur séjour parmi nous, n'hésitez pas à spécifier vos préférences lors de votre réservation. Ainsi, nous ferons tout notre possible afin de vous attribuer une chambre moins bruyante. Par ailleurs, je tiens à renouveler mes plus sincères remerciements pour avoir élevé le Grand Hyatt Cannes Hôtel Martinez au rang de Palace. Cette comparaison me va droit au cœur et démontre à la fois la qualité du savoir-être et du savoir-faire de nos équipes, ainsi que la qualité des prestations dans leur ensemble. J'en suis vraiment ravi et je n'aurais pu employer de qualitatif plus élogieux. J'espère avoir le plaisir de vous accueillir à nouveau dans notre magnifique French Riviera pour un autre séjour gourmand. Très cordialement, Alessandro Cresta Directeur Général
2 su 5
di un viaggiatore verificato

Really not impressed...

Data di pubblicazione: 30-ott-2016
Pro: The Concierge...
Contro: The crappy part of the hotel!!
I had been to the Martinez a couple of times in the past and was very happy. However, this time..the hotel put us in the crappy part of the hotel...From the look of the rooms and the surrounding arts..you'd think you were in a 3 star!! To be honest...I would have been better off in the Clarion Suites down the road! No idea why...as it was hardly full!!
Commenti Hotel
2-nov-2016 di GHCHotelMartinez, Hotel
Dear Anonymous, I would like to thank you for having taken the time to post your advise following your recent stay at Grand Hyatt Cannes Hotel Martinez. I feel sorry to read your comments on your disappointment while staying with us and please accept my most sincere apologies for not having fulfilled your expectations. I can assure you that your comments concerning the room and the condition of the hotel have been taken into account with the greatest attention. For your information as you probably are aware the Hotel Martinez became a Hyatt property recently, it was decided to completely refurbish the hotel and the renovation will start in 2017, both guest rooms and public spaces will be redone. Please be assured that the comfort and the satisfaction of our guests are my first concern. I would like to thank you for your understanding and for helping us to improve the quality of our service. Once again, let me express you my most sincere regrets for not having met your expectations and we are looking forward to an opportunity to welcome you again at the Grand Hyatt Cannes Hotel Martinez so we could show you our improvements. Sincerely, Alessandro Cresta General Manager
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato da pic pic

sehr gute Lage & sehr freundlicher staff!!

Data di pubblicazione: 20-ott-2016 su Ebookers
Posizione: Alles!!
Frühstück pro Person Euro 40.00 zu teuer!! Ansonsten tip top
Commenti Hotel
23-ott-2016 di Alessandro Cresta, General Manager, Hotel
Dear Guest, Thank you for having taken the time to share your impressions from your recent stay with us. I am pleased that overall your spent an enjoyable vacation in Cannes. I am most grateful for your compliments to the personnel. Such feedback is the best reward for us all. I will gladly share it with the team. I am sorry that you found the breakfast overpriced. Be assured, our Director of Food and Beverage in collaboration with the Executive Chef strive to provide only fresh, tasteful and distinct dishes and drinks. We hope to have the pleasure of welcoming you back. Kind regards, Alessandro Cresta General Manager
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 15-ott-2016 su Hotels
The room is big and good but the windos is not double galss you can here anything outside. Also toilet is not woking well
Commenti Hotel
23-ott-2016 di General Manager, Hotel
Dear Guest, Thank you for reviewing our hotel following your stay with us. I apologize for the nuisance caused by the street noise and the technical issue. Might you decide to return in the future, feel free to mention your preference for a calmer room, we will be pleased to allocate you a more suitable accommodation. However, I am very glad that you found your room spacious. Thank you for choosing the Grand Hyatt Cannes Hotel Martinez for your visit to Cannes. We look forward to welcoming you again. Sincerely, Alessandro Cresta General Manager
4 su 5
di un viaggiatore verificato

Wo die Welt das Individuum küsst

Data di pubblicazione: 23-set-2016 su Hotels
Ein phantastisches Hotel in einer faszinierenden Stadt; alle Weltmarken in den Boutiquen vertreten. War das erste Mal in diesem Hotel vor über 50 Jahren, als Kind mit meinen Eltern. Und seither unzählige Male... Das Palme d'or ist m.E. eines der besten Restaurants der gesamten Küste.
Commenti Hotel
30-nov-2016 di General Manager, Hotel
Dear Guest, I would like to thank you for taking the time to let us know how pleasant was your stay and we are extremely pleased to hear that you enjoyed your Palme d’Or experience and your stay with us at the Grand Hyatt Cannes Hotel Martinez. I will share with all the staff your compliments. Your satisfaction is an encouragement in the pursuit of making each stay a memorable one. I look forward to welcoming you again at the Grand Hyatt Cannes Hotel Martinez. Sincerely. Alessandro Cresta General Manager
1 su 5
di un viaggiatore verificato

Katastrophe!!!

Data di pubblicazione: 14-set-2016 su Hotels
1. Zimmer alt schmudelig! 2. Zimmer unter Wasser! 3.zimmer alt, kein Wilkommen,kein Wasser, Keine Früchte,kein Aufdecken,kein Schuhputzer! 4Zimmer sollte Renoviert sein ! Etwas älter ca 30 Jahre her letzte Renovation. Kein Freier Eintritt Beach! liege 39.Euro! Punkt 18 Uhr gibt es nix mehr gar nix ! Bar Chef de Service lehnt an der Bar Putzt mit Uahnstocher seine Zähne ! Unglaublich ! Eine Zumutung für diese Preise!
Commenti Hotel
30-nov-2016 di General Manager, Hotel
Dear Guest, Thank you very much for sending me back accurates informations concerning your disappointment following your stay with us . Regarding the attitude of the staff while you were at the bar, I would like to present you my sincere apologize and I can assure you that your comments have been transmitted to the head of department concerned and corrective actions will be taken where appropriate. Concerning the overall condition of the Hotel I’m happy to inform you that we are going to start with the renovations next month. The project in different phases will include at the end modernization of the equipment and embellishment of both guest rooms and public spaces, while preserving and accentuating its historical Art Déco appearance. We believe that the update will return splendor and charm to the Hotel Martinez. Again, I wish to thank you for your feedback and useful comments and I hope you will give us the opportunity to welcome you again to show you our improvements. Alessandro Cresta General Manager
3 su 5
di un viaggiatore verificato

Overpriced and tired

Data di pubblicazione: 8-set-2016
I paid euro 2000 per night for a suite. On top of that I had to pay for a lounger on their beach. Fitness centre very small and poorly equipped
Commenti Hotel
3-ott-2016 di AC, Hotel
Dear Guest, I would like to thank you for having taken the time to send us a review following your stay at the Grand Hyatt Cannes Hotel Martinez. I am sorry to read your comments of your disappointment while staying with us and please accept my most sincere apologies for not having fulfilled your expectations. Concerning the beach, we do have an offer including the sun beds during the summer season, our reservation is able to give more informations and details on this regards. Please rest assured that the comfort and satisfaction of our guests are our priorities, we thank you for your feedback and valuable input. We are looking forward to welcoming you back to the Grand Hyatt Cannes Hotel Martinez Sincerely Alessandro Cresta General Manager
5 su 5
Consigliato
per Tutti
di un viaggiatore verificato da LINDON

Very conveniently located 5stars on the beach

Data di pubblicazione: 5-set-2016
I have stayed here previously and now it is even better. Highly recommended to anyone who seeks comfort and luxury.
Commenti Hotel
3-ott-2016 di AC, Hotel
Dear Imoda, All the staff will be informed of your positive review I'm glad to see that your journey corresponded to your expectation.   Be assured that the comfort and the satisfaction of our guests are our first preoccupation; your response is a real encouragement on that way and I'm really happy to see that we keep or even increase our level or service.  I look forward to welcoming you again at the Grand Hyatt Cannes Hotel Martinez and I present you with my best regards. Alessandro Cresta General Manager