Hotel a Carterville

“Room was clean and roomy. Staff very friendly. Dining options limited to one restaurant during week for dinner. The internet was an issue being slow in our room. The hvac was noisy so we turned it off. ”

“Staff was nice and the room was very clean. The breakfast was ok. They had some yogurt, bagels, toast and cereal. We had pets and they were accommodating. I would definitely stay here again.”

“The room was very clean and comfortable.”

“Yes”

“Clean room”

“I was traveling with my husband and our 1.5 year old. We arrived in the evening ready to unpack and go to sleep. The front desk lady was having a bad day. She was super nice. But we arrived with the entire lobby wet and no wet wet floor signs. Then when we arrived in our room it was dirty and we needed to request a vacuum and they had us vacuum it ourselves. There was also a storage closet full of a ton of dangerous, sharp things that was unlocked and opened IN OUR ROOM. It took 30 minutes to...

“The breakfast was hot and fresh with a nice selection of items which included over medium eggs!!! We loved it! ”

“Pool and hot tub not working.”

“No turn down service, so unfriendly- 3 fully grown adult roaches on our week stay- We checked out an entire day early because such terrible service & pests on top of it- please do better, we were so excited to be there & left for the live pests so we don’t risk any roaches getting into our clothing items- and no, a refund was not asked for nor offered- ”

“Everything was great for my stay.”

“Decent Place to stay”

“Upon arrival, there was no staff present, nor did I see any staff the entire stay. A virtual agent appeared on a kiosk after about 15 of waiting. The room was filthy. Dirty sheets, smears of white stuff on the mirror and the bathroom was the worst. “Continental Breakfast “ was toast and dry cereal. 0/10 recommend ”

“No hot water in sink or tub. Another customer complaint about not having hot water while I was getting breakfast and was given credit for the inconvenience . Upon checking out I complained about also not having hot water. I was told there was nothing they could because I had paid thru Expedia .”

“The arcade and restaurant on the website was not available. False advertising. The staff were friendly. Breakfast was pretty good. Could use some updating but for the price not bad.”

“Very clean, big room, was quiet and the bed was super comfortable ”

“Loud due to being on the highway and by the airport”