Hotel a Carterway Heads

“Has air con, clean rooms but doors slam shut and loud at night, staff friendly and helpful offer food and free parking”

“Clean and comfortable bed”

“We stayed in room 102 (cosy room) a lovely little room over looking the gardens. The room was clean and spacious with a walk in shower. We had breakfast which was delicious , served by Rachel the hotel manager, she was bubbly and very approachable giving plenty of suggestions for our trip. The hotel is normally busy but turned out we were the only guest for the evening which made for a peaceful stay (no complaints here) ”

“ Surprisingly terrific!”

“Raramente i best western deludono. Questo è pulito, ben gestito, con personale accogliente. Il centro di Newcastle e a 10 minuti di auto”

“Perfect location, helpful friendly staff, room very clean, beds very comfy, have stayed here everytime im in durham, perfect thank you Food in bar are great too”

“Really nice place to stay, I'd come back for a short stay again. The full English breakfast was good, my friend thought that his pancakes were under done, the scrambled eggs were out of a packet & watery. The bar was well stocked with a reasonable selection of beers. The only downside was that they don't serve food after 1600 on a Sunday. ”

“Good parking, pub and food next door, outdoor shopping centre 10 minutes walk as well as the metro train station to the city centre.”

“Staff very friendly and helpful, plenty of free parking, bedroom clean and bed comfortable with good pillows, stayed three nights and no noise at night in the hotel.”

“Very basic hotel, requiring refurbishment. The main problem: they offer brekfast using a Gym structure 50-100m away out of the parking. This structure is not suitable for food and the breakfast is very poor and NOT cheap. Apart from this, there is no agreement with the hotel and you have to sign a book each time you enter. Sure I'll NOT came back.”

“Beautiful building, fantastic surroundings. Very clean. Great selection and beautiful food. Very friendly and helpful staff. 100% recommended and we will be back.”

“Bene”

“Very clean hotel, comfortable beds, excellent location if you are going to Beamish Museum”

“ I'm disappointed with our recent hotel experience. We booked a relaxing birthday trip for my wife, but the hotel was crowded with unmanaged children and noisy guests. The pool was unmonitored, and my wife was injured by a ball. The staff seemed overwhelmed and didn't manage the crowd effectively. Expected better service from Marriott and plan to raise this issue with them. ”

“Staff at check in and out not helpful Room was very poor only one pillow per person toilet/bathroom very scruffy ,ironing board had holes in the ironing surface windows in need of refurbishment”

“Lovely quiet hotel. Nice big rooms. Will stay again 😀👍”

“Camera rumorosissima: mi sono svegliata a mezzanotte con un rumore di acqua che sembrava il grido di una persona… sembra di dormire in una cisterna. ”

“A friendly check in. Everything the hotel offers seems to have been given thought. Standards generally high and everything most people would need was available. ”