Hotel vicino a Castle Farm Leisure Centre - Kenilworth

“Prima prijs-kwaliteit; accommodatie kent achterstallig onderhoud en qua netheid laat het hier en daar ook nog wel te wensen over. Personeel is niet al te gastvrij en vooral geïnteresseerd in upselling. Verder zijn het goede bedden, is het een rustig hotel en uitstekende uitvalsbasis voor de omgeving.”

“The hotel and facilities are absolutely beautiful. The grounds are well maintained and the rooms modern. However, we experienced multiple issues with the disorganisation of the hotel and staff. When booking the spa the online booking system didn’t work, I tried to book over the phone and was passed from staff member to staff member and put on hold multiple times. When I finally managed to book, the confirmation email I received revealed the treatments were booked wrong. And it took another...

“Very helpful staff. Very conveniently located Lovely big rooms”

“The room was a good size with a bath. Only 1 pillow each which was very flat so the next day I asked at reception if I could have another two pillows to be told no they only have enough for two pillows in each room so I said I’m sure not every room is booked out can you please sort 2 pillows she said she will have a word with housekeeping and get them sent up. They never turned up. Also I only drink tapwater with a lot of ice my husband drinks Coke with no ice. I asked for a pint glass with...

“Food was very good, reception very helpful, room very quirky. I had to book a family room as last one left - was the only room on the top floor built into the eaves. Two double bedrooms, very spacious and nice and quiet. Be aware that the rooms are in an apartment style building (bit like Butlins) across the car park. There is no lift - I was on the 2nd floor and struggled a bit with my suitcase as I have a bad hip (age!). I would also recommend to the hotel that they put some grab bars in...

“Communication regarding check-in was awful. Room was really cold when I got in. Couldn't lock door at first, had to mess about freeing rhe lock (should not be my job!!) No towels or soap available. No hot water on tap. No tea/coffee making facility, although there was a kettle so at least I could get some hot water, but no cups/mugs. Went down into what I'd believed was a communal lounge & kitchen to be told by a chap who was sleeping in the lounge that it is a private room (No lock on...

“Room clean and bed comfortable. Good sleep. Housekeeping staff were very helpful. Broadband signal was very weak.”

“Staff were very pleasant and helpful. The only thing that was disappointing was when returning to my locker in the spa changing rooms the key broke in two whilst trying to get the locker open. I had to ask someone to inform staff who then got the locker open eventually minus a pound. The lockers were in need of updating.”

“DO NOT STAY HERE. I had booked this property a week in advance and on the day i was told there was no room for me as they did not block out the bookings when they were fully booked. They claimed they had sent a message on the portal “hours in advance” However, prior to my arrival there was no message or attempt to contact myself to let me know that the property was already booked up. Thos is quite dangerous considering i am a young female travelling to a coty i do not know in the dark. I am yet...

“Poor experience No room service No way to contact reception from room. Phone lines are dead Builder work going on causing loads of noise. Toilet leaking Mattress very uncomfortable and you can count the spring touching your back. ”

“Great stay. Nice sized room, Lots of parking, Great breakfast. It is at the university, so lets food options in walking distance. Could use laundry facilities.”

“Breakfast was nice requested poached eggs, would stay here again. Parking was easy, staff friendly and professional but relaxing”