When we arrived it was difficult to find anyone. It certainty wasn't a hotel, rather a very basic hostel, and the inside had painted concrete floors. Not like the photos on hotels.com. I found Boyd who was friendly, but said "we stopped using hotels.com months ago as they sold the rooms too cheap. Ask them for a refund and pay me cash, but we don't have rooms like the photos, I show you on my motorbike". He showed me another building with basic bunk beds and shared bathroom. Not what we booked. He said what we paid would not cover his bills. When hotels.com called him he bacame angry and rude, shouting "I need someone Thai, I don't speak English". Despite talking perfect English with me. He swore and became agitated, saying he has work to do. He hung up the phone with hotels.com before handing it back which was very unhelpful. Hotels.com were great and found us somewhere much better. Avoid this place, I wouldn't stay if it was free. The 5* reviews are very suspicious and the reason we booked. Chaing Mai is great btw.
