Check in was AMAZING!!! Front desk staff was so polite and awesome. But when my boyfriend and I went to the bar...... The staff was just lounging around, we sat there for like 10min before anyone came over just to offer us water. One girl did see me, however she continued her conversation with her co workers. Until she finally saw the "Umm I'm ready to order" look on my face. I work at a hotel downtown and I was baffled as to why a nice hotel like this would have people blantedly ignore you. My boyfriend was not happy. I'll be back, but if I'm going to be ignored by bar staff, I can just go to any of the bars in Wrigleyville for that.