Hotel vicino a Cinemark Lake Charles - Lake Charles

“The ladies at the front desk were very nice upon checking in”

“Excellent location and great service. Breakfast was excellent with lots of choice and options, plus crockery and cutlery, not paper plates and plastic. Highly recommend”

“Clean room ”

“The breakmenu was wonderful, staff was very respectful and the room was perfect ”

“Hotel was clean. Staff did not clean room in a timely manner and provide clean towels. I didn't know it was a requirement to request staff to clean room and make beds”

“Once you're able to get into your room, it's a nice property. That said, I've stayed at this property 4x over the past 2 months. Wait times to check in: 45 minutes, 25 minutes, 20 minutes and 42 minutes. It's dreadful. By the time folks get to check in they're angry. You can only use digital check in if you book directly with L'auberge. The problem is: booking directly with them is more expensive than other options, so no one books directly with them. Hence, no one can check in digitally......

“No hot water to shower or shave with and the phone did not work to call the front desk. Threw on some clothes to go down and tell the front desk. Was told sorry offered another room but now we were out of time and just had to leave. ”

“Yes”

“Way better than Hilton any day. The free breakfast was amazing. Hilton I've been to make you pay for that. Were due to stay with you guys again in July. Also loved the van service to the casinos. I was able to enjoy myself more and not worry about driving”

“All good”

“chipped and rusty bath tub. No hair dryer.”

“Very gross here Needs a remodel asap!!”

“Casino floor was littered with empty drinks and cigarettes. Room was clean and stocked. Pool area was clean but pools were filled with bugs and plant litter. Resort fee was way higher than posted online.”

“Friendly people”

“Very clean and modern room”

“I like.”

“Clean rooms, very Quiet, easy parking, laundry room clean machines work well ”

“If you are just looking for someplace to rest your head, this is a decent place. The building is old, it has been remodeled but still shows its age. The remodel looks like a DIY situation. Train tracks run behind the building and could wake you. It’s not the most quiet location, but it could we so much worse. ”