Hotel vicino a Cineworld Cinema - Middlesbrough

“L'hotel si presenta bene, è ben tenuto, sembra tutto abbastanza nuovo ed è pulito. Tuttavia se dovessi tornare proverei un'altro hotel, in questo c'è lo stretto necessario ma non c'è aria condizionata, frigo bar e nella mia stanza le lampadine del bagno erano quasi tutte rotte, ne funzionava una sola. Evidente stato di mancanza di cura nell'accoglienza degli ospiti.”

“probably the worst experience in my long story of Hotels bookings. ”

“Actually, the process of booking through Hotels.com the claim of everything must be handled by the hotel is not true. They are not in control of the booking. Hotels.com is in control of the booking so they were not able to amend or cancel the booking and the customer service reps consistently would refer me back to Premier Inn, which had nothing to do with booking the stay”

“Dirty ”

“We stayed in an upgraded room which was fantastic except the shower pressure was diabolical. Breakfast was amazing, bed was really comfortable, staff were wonderful. We stayed in a non upgraded room a day before this stay and the shower was amazing but the room was really tired. Again the bed was super comfy and brekkie wonderful. ”

“Not what I expected for the cost. More like a bed and breakfast. Would not use again”

“This was a lovely stay. The staff were really helpful and friendly. The room was spotless and the bed was soooo comfy! Lots of tea and coffee in the room and lovely and warm. ”

“Our stay was somewhat disappointing. The bed was too small for two people and not long enough, making it uncomfortable to sleep. We were assigned a disabled-access room, and unfortunately, the bathroom and toilet had a noticeable smell of urine. Breakfast was adequate but limited in variety. The poached eggs were undercooked, and the bacon was not crispy. I also observed that some wait staff handled food without gloves — for example, placing croissants in baskets or touching bread directly...