Valutazioni basate su 1.565 recensioni verificate

3,9 su 5
77% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,3 Servizio e personale
4,0 Comfort in camera
3,7 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
di un viaggiatore verificato da Montana

Data di pubblicazione: 14-giu-2018
A very convenient, clean hotel with lots of activities close by. And the added benefit of being close to the airport...Along with a hotel shuttle.
Commenti Hotel
18-giu-2018 di Customer Care Supervisor, Hotel
Dear Matt, We are glad that we were able to meet your expectations and provide you with a fully satisfactory experience. Thank you very much for sharing this wonderful review and we look forward to welcoming you back. Warmest regards,
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 13-giu-2018
Commenti Hotel
18-giu-2018 di Customer Care Supervisor, Hotel
Dear Luna, Dear guest, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. We hope we will see you again on your next visit to our country. Best regards
5 su 5
di un viaggiatore verificato

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 11-giu-2018
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 10-giu-2018
Old hotel with an urgent need of a renovation.
Commenti Hotel
11-giu-2018 di Customer Care Supervisor, Hotel
Dear, Thank you for sharing your impressions with us about your stay at our hotel. We take into account each of the opinions of our guests in order to continue improving and get their satisfaction. Once again thank you very much and we hope to welcome you back to our hotel. Best regards
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 7-giu-2018
Commenti Hotel
8-giu-2018 di Customer Care Supervisor, Hotel
Dear, Thank you for your rating and for choosing our property to stay in San Jose. Regards
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 6-giu-2018
Run down hotel and room.
Commenti Hotel
8-giu-2018 di Customer Care Supervisor, Hotel
Dear, Thank you for choosing our hotel. Regards
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 5-giu-2018
The hotel staff was really accommodating. We were able to check in early, the breakfast was delicious, and our AC went out and it was promptly fixed. The pools were really nice, but I wish the swim up bar was open. I would definitely recommend this hotel.
Commenti Hotel
6-giu-2018 di Customer Care Supervisor, Hotel
Dear, We are glad that we were able to meet your expectations and provide you with a fully satisfactory experience. Thank you very much for sharing this wonderful review and we look forward to welcoming you back. Warmest regards,
2 su 5
di un viaggiatore verificato da Playas del Coco

Data di pubblicazione: 4-giu-2018
We have stayed in your hotel about 5-6 times by now and until the last stay were yesterday, we were really happy with the rooms and facilities and your hotel was our preferred hotel when we come to San Jose from Playas del Coco and that happens at least 5-6 time per year. The last room was a bit shabby (to put it mild) and did not really corrspond to a 4 star hotel status, so we are quite disappointed and probably would have to stay with some other hotels in town for upcoming visits, which is a shame really. Best regards, S. Galkine
Commenti Hotel
6-giu-2018 di Customer Care Supervisor, Hotel
Dear Serguei, Thank you for your review expressing the problems you encountered during your stay. We sincerely apologize for the substandard condition of your room. I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest. Respectfully,
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 4-giu-2018
El hotel se ve muy bien del lobby para afuera. Una vez que se pasa a las habitaciones es como si se devolviera en el tiempo a 1990. El hotel requiere una actualización. Tiene mucho potencial porque los jardines se ven bien.
Commenti Hotel
7-giu-2018 di Customer Care Supervisor, Hotel
Estimado, Gracias por su comentario, este es valioso para nosotros. El hotel se encuentra en una etapa de remodelación que iniciará en los meses venideros. Esperamos poder recibirle de nuevo y que pueda apreciar los cambios. Saludos,
5 su 5
di un viaggiatore verificato da México

Data di pubblicazione: 2-giu-2018
Un hotel muy agradable, la atenció de las personas excelente, siempre listas para ayudar. El hotel está situado fuera de la capital, lo que es una gran ventaja, porque aleja lo necesario al viajero del complicado tráfico de San José y le permite estar en un lugar estratégico para visitar lo mejor de Costa Rica
Commenti Hotel
7-giu-2018 di Customer Care Supervisor, Hotel
Estimada Flor, Apreciamos significativamente sus comentarios, definitivamente uno de los placeres que nos llenan de satisfacción es ver la alegría de nuestros clientes durante su visita, seguimos día a día demostrándoles el mejor servicio en un ambiente único y mágico. Saludos,