Valutazioni basate su 1.675 recensioni verificate

4,0 su 5
74% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,3 Servizio e personale
4,0 Comfort in camera
3,8 Condizioni dell’hotel
Recensioni verificate di Expedia
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 11-set-2018
Commenti Hotel
12-set-2018 di Customer Care Supervisor, Hotel
Dear, We are very happy that your stay with us was so satisfactory and convenient. We hope we will see you again on your next visit to our country. Regards
2 su 5
di un viaggiatore verificato

Data di pubblicazione: 9-set-2018
Not nearly as nice as the photos. Expensive food. Poorly cleaned and outdated rooms
Commenti Hotel
10-set-2018 di Customer Care Supervisor, Hotel
Dear, Thank you for your review expressing the problems you encountered during your stay. We sincerely apologize for the substandard condition of your room. I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest. Respectfully,
1 su 5
di un viaggiatore verificato da Southern California

Data di pubblicazione: 1-set-2018
Commenti Hotel
5-set-2018 di Customer Care Supervisor, Hotel
Dear Kattia, We work every day to provide a better customer experience. We were sorry that this was not
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 31-ago-2018
The people were wonderful! Car drop off was a bonus! Japanese restaurant people weren't so friendly. Pool didn't look like pictures online.
Commenti Hotel
5-set-2018 di Customer Care Supervisor, Hotel
Dear Dana, Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
2 su 5
di un viaggiatore verificato da Fairhaven, Ma

Data di pubblicazione: 28-ago-2018
Old, bugs a/c sounds like a jet engine in the room, shuttle is $15 if you have a 7am flight. Will not use windham again
Commenti Hotel
29-ago-2018 di Customer Care Supervisor, Hotel
Dear Bob, Thank you very much for having taken the time to post a review. It is with true regret to learn of the details which occurred during your recent visit to our hotel. We are extremely sorry for any inconveniences that you experienced during your stay as this is certainly not our standard. We hope you will afford us another chance to accommodate you in the future so that we may provide you with a more enjoyable experience. Warmest regards,
4 su 5
di un viaggiatore verificato

Data di pubblicazione: 25-ago-2018
cuando llegue a la recepcion, pregunte si habia upgrade por ser gold, me indicaron que si pero que debia de esperar
Commenti Hotel
5-set-2018 di Customer Care Supervisor, Hotel
Estimado, Nos complace que su estadía haya sido placentera y que nuestra ubicación e instalaciones fueron convenientes para usted. Esperamos que nos visite la próxima vez que viaje a Costa Rica. Saludos,
3 su 5
di un viaggiatore verificato

Data di pubblicazione: 23-ago-2018
Commenti Hotel
24-ago-2018 di Customer Care Supervisor, Hotel
Dear, Thank you for staying with us and for your kind calification. Regards
5 su 5
di un viaggiatore verificato da Detroit

Data di pubblicazione: 21-ago-2018
There are three pools and a hot tub. Breakfast was great! I enjoyed losing my money in the casino and the convenience of the casino, bar, and store all in the hotel. I could stay in and not have to worry about stumbling into a cab with my broken Spanish.
Commenti Hotel
22-ago-2018 di Customer Care Supervisor, Hotel
Dear Cedric, Thanks for your positive review. It is great to know your stay was pleasant, and that our service and facilities were convenient to you. We would be honored to welcome you back, the next time you visit Costa Rica. Best regards,
1 su 5
di un viaggiatore verificato da Costa Rica

Data di pubblicazione: 20-ago-2018
I’ve stayed at this property before and had a good experience. Previously I booked a superior room and this time I booked a standard room. The amenities of a standard room are good but the condition of my room was horrible. There was an unpleasant smell, the AC didn’t work, the tub was damaged, the floor tile was cracked and the cleaning was subpar. It was room # 5504.
Commenti Hotel
24-ago-2018 di Customer Care Supervisor, Hotel
Dear Mike, Thank you for your review expressing the problems you encountered during your stay. We sincerely apologize for the substandard condition of your room. I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest. Respectfully,
4 su 5
di un viaggiatore verificato da San Francisco

Data di pubblicazione: 20-ago-2018
Nice hotel near the city. Pictures oversell it slightly but it’s still amazing
Commenti Hotel
24-ago-2018 di Customer Care Supervisor, Hotel
Dear Noreen, Thank you for your review and for choosing our property to stay in San Jose. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards,