Data di pubblicazione: 20-ago-2018
I’ve stayed at this property before and had a good experience. Previously I booked a superior room and this time I booked a standard room. The amenities of a standard room are good but the condition of my room was horrible. There was an unpleasant smell, the AC didn’t work, the tub was damaged, the floor tile was cracked and the cleaning was subpar. It was room # 5504.
24-ago-2018 di Customer Care Supervisor, Hotel
Thank you for your review expressing the problems you encountered during your stay. We sincerely apologize for the substandard condition of your room. I apologize again for the inconvenience. I hope that you will allow us the opportunity to serve you in the future. It is our goal to provide our very best to each and every guest.