The staff was amazing. From prior to my arrival I had made a request, and I was promptly assured that my request would be taken care of, and they were. Barry, who checked us in. Was such a friendly and kind person. He went above and beyond expectations in every way, he made us feel so welcome and always asking how everything was going each day that we hao seen him. They had water bottles available for us when we arrived and also in the workout room, which was wonderful. The room was very clean and very spacious. I asked for a late check out due to flight changes due to the snowstorm, and they were able to accommodate that request. I had gone through some issues, not involved with the hotel that delayed me a little longer getting out of my room, which made me so upset because I did not want to inconvenience the hotel staff. When I went to check out, I was in tears because I felt so badly, but Shante, the front desk supervisor, for that day was absolutely so genuinely kind and comforting with her kind words. In the last few years, I have found it to be quite rare to find excellent customer service, but this hotel and their staff went above and beyond their jobs. They genuinely made sure I was happy and that my 13 year old son had everything he needed. This was not a one time occurrence, the staff was accommodating during our entire visit. I would recommend staying at this hotel to anyone visiting the area. Great management and staff!
