Valutazioni basate su 1.018 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
3,9 su 5
87% degli ospiti consiglia questa struttura
4,2 Pulizia della camera
4,2 Servizio e personale
4,0 Comfort in camera
3,9 Condizioni dell'hotel
Hanno pagato e soggiornato.
Abbiamo verificato.
4 su 5
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di un viaggiatore verificato da Houston, TX

Nice accommodations and friendly staff

Data di pubblicazione: 26-ago-2015
I pro: Friendly staff, choice of pools, restaurants, nice grounds, clean rooms, patios.
I contro: Stayed in room 328. Needs A/C fixed - it dripped on carpet. Also fan in bathroom needs to be fixed as it made loud scraping sounds.
Posizione: Balboa Island and Peninsula, Hornblower brunch cruise, Fashion Island, and good restaurants.
we were warmly greeted, our room was clean and fresh, and the grounds were well-kept. The staff gave us tips on restaurants and places to visit. The location of the hotel was perfect for us as it was close to Balboa Island and the water. Having bikes available was great and we took advantage of that. The indoor and outdoor bar areas were lively and the pools were nice. We would stay here again.
2 su 5
di un viaggiatore verificato da CA

Over rated, over priced and simply not worth it.

Data di pubblicazione: 25-ago-2015
I pro: Not much
I contro: Staff attitude and appearance. It is obvious the management of this facility has either lost control or does not care.
Posizione: It is well located to Newport beach shopping and attractions.
Arrived near 11 PM. The staff was not in any uniform and shabbily dressed. It looked more like Motel 6 then a Hyatt. They refused to include Breakfast as advertised. Insisted I pay additional $30. Said this was Expedias fault! The breakfast staff was fine and helpful but even some of them need to go to charm school. Food itself was OK not special. I would never stay here again and cannot recommend it.
2 su 5
di un viaggiatore verificato

Unhappy Customer

Data di pubblicazione: 11-ago-2015
I pro: Convenient location
The towels are so old they don't dry you. The maids need to learn how to make a bed properly. No where is there any indication that the hotel makes any effort to conserve energy. In California water is a main concern and there are no signs asking to reuse your towels or not have clean sheets on the bed every day.
4 su 5
Consigliato
per Famiglie
di un viaggiatore verificato

Food is average & pricey. Parking is expensive.

Data di pubblicazione: 11-ago-2015
I pro: Great location
I contro: Restaurant food menu and bed sheets.
Posizione: Mall is amazing. Riding the bikes to Newport Beach-2 hr excursion.
Outdoor facilities were good. Enjoyed the bikes and pool.
4 su 5
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di un viaggiatore verificato

Over the top customer service.

Data di pubblicazione: 11-ago-2015
I pro: Employees, they all treated us like royalty. The one reason we would return.
I contro: Update rooms. Bring back Sunday brunch. Improve food and menu. The room were not up to what you would expect from a high end hotel. 3 star at best.
Posizione: Good location. Close to beaches, need a car. Close to Fashion Island, shopping, great restaurants, theaters, short drive to Laguna Beach.
We were not happy with our room location, Unfortunately I cannot remember our desk clerk name, but she worked hard to move things around to find us a better location even though they were booked. I was recuperating from surgery and needed a bright room with a view. Barbara in the Shore restaurant was outstanding in making our stay comfortable and relaxing. She went over and above anything expected and made us feel like we were in a family reunion. Julio in the shore restaurant was exceptional in taking care of us by remembering what we liked the day before and gave us a warm friendly greeting and smile like he was happy to see us. We did not have to ask for anything, he was on top of everything and seemed to love his job. The friendliness and attitudes of these employees showed they loved their jobs and made our stay better than expected expecially since Expedia was awful
5 su 5
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di un viaggiatore verificato da West Covina CA

Beautiful property-great pool & attentive service!

Data di pubblicazione: 6-ago-2015
I pro: Friendly service. Pool with fun water slide. Clean & well kept room & property. Comfortable & relaxing lounge area, w/quick breakfast items for sale.
I contro: Microwave in room-standard amenity or on request, complimentary coffee/tea/continental breakfast in lobby lounge area, free/reduced parking.
Posizione: Newport Beach - beaches, Balboa Island, pier, Fun Zone, boat excursions, whale watching, shopping, restaurants, theater...you name it.
We stayed just 1 night for a trip to Newport Beach and Balboa Fun Zone. Friendly, personalized service was friendly and attentive from the moment we arrived through check-out. Room overlooked pool with water slide & jacuzzi. Lots of fun for the grandkids. Service in lobby bar was excellent. Overall, stay was very comfortable, fun and relaxing. Some disappointment with late opening of water slide on day of check-out. It is scheduled to open at 11:00 and it opened closer to 11:30. Not much time to enjoy before 12:00 PM check-out. Overall, we enjoyed our visit and would come back.
5 su 5
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di un viaggiatore verificato

Data di pubblicazione: 5-ago-2015
We had a lovely stay. This hotel is conveniently located in the heart of Newport Beach. Super great for families.
4 su 5
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di un viaggiatore verificato da philly

Great stay.

Data di pubblicazione: 24-lug-2015
Loved everything. A little confusion at checkin but that was result of Expedia booking. Hotel staff resolved immediately and exceeded my expectations
3 su 5
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di un viaggiatore verificato da San Diego

Mal servicio

Data di pubblicazione: 14-lug-2015
Es la segunda vez que visito el hotel , y me sorprendieron mucho varios cambios abusivos en el hotel 1 el estacionamiento cuesta ahora 25 dls por noche 2.- el desayuno es poco flexible 3.- ahora cobran un resort fee de 23 dls diarios 4 el servicio de internet es fatal
4 su 5
Consigliato
per Tutti
di un viaggiatore verificato

Nice hotel and excellent service

Data di pubblicazione: 28-giu-2015
Hotel and grounds were very pleasing. Hotel staff, including front desk, room service, restaurant & lounge servers & bar tenders were all very nice, accommodating and responsive. Room was very clean and comfortable, including patio overlooking the golf course. Enjoyed my stay and have reservations to stay again in a couple of months.