Good & Bad on Feb 18, 2018
Data di pubblicazione: 27-feb-2018
The Good: Hats off to Joy who assisted in the morning breakfast room. Hard to find a more courteous and customer focused employee. Very helpful. Location was good, near I-5 but didn't notice noise in our room.
Now for the Bad: Tired from driving I took a short nap after checking in. My wife and grandson were reading quietly in the room when a stranger with our room key walks into our room. In his hand was not just our room key, the stranger also had a key to another room for which he was NOT checked in to. Said "his" room wasn't ready yet and he wanted to see what the rooms looked like so the desk clerk gave him card keys to two rooms including ours. I discussed this with the desk clerk who said his computer showed our room was clean but unoccupied. The desk clerk; "Don't worry, he's a nice guy." How the hell would the desk clerk know? The stranger with our room key wouldn't need to take a look at rooms if he was a repeat customer and well known by the hotel staff. So a complete stranger to the hotel gets multiple keys and access to the upper floors because the desk clerk thinks he is a "nice guy." Won't be staying there again.