Valutazioni basate su 1.100 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,3 su 5
90% degli ospiti consiglia questa struttura
4,5 Pulizia della camera
4,4 Servizio e personale
4,4 Comfort in camera
4,3 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
2 su 5
di un viaggiatore verificato da L

Disappointed

Data di pubblicazione: 30-nov-2016
Loud music woke me up at 3 am. Hotel shuttle did not go to LAX. No one told me this until it arrived to pick me up. Room was adequate, hotel was very small. Too expensive for the price.
2 su 5
di un viaggiatore verificato

Over priced food and charged for parking.

Data di pubblicazione: 21-nov-2016
Pro: The people-staff
Contro: The price of hotel goods to be fair.
For the most part the staff and front desk people were good. The one thing that bothered me was that I was told at checking in that I would receive one free parking pass but if I had any additional passes they would charge me. No problem. The day I check out, they slipped a bill under my door for the parking fee. When checking out and speaking with the person at the front desk, they were adamant about no free parking and that it states the fees on the pass. I did not want to cause a scene so the parking fees were charged to my card. Being in a hurry to leave I did not look at the parking pass till later and found nothing on there about a fee. The room, for an executive suite, it is not. The bed was stiff as can be. Room was clean and the staff worked quickly to make the room up. The restaurant was nice and servers were very kind. Food was subpar and way over priced.
4 su 5
di un viaggiatore verificato da US

Quick check in

Data di pubblicazione: 18-nov-2016
Parking was easy and check in quick . Perfect location for us.
5 su 5
di un viaggiatore verificato da US

Data di pubblicazione: 7-nov-2016
Hotel was close to shopping, dining and beach. Easy to find from airport. Was a very good experience. Staff were pleasant and helpful.
5 su 5
di un viaggiatore verificato

Excellent

Data di pubblicazione: 31-ott-2016
Amazing stay! Staff was friendly and room was clean. Much needed vacation! Towel were soft and plentiful.
4 su 5
di un viaggiatore verificato da Costa Mesa CA

Good location, great staff and comfortable beds

Data di pubblicazione: 3-ott-2016
Attended a lively high school reunion. Appreciated our view room which was clean and fresh. Beds were super comfy. Parking handy and the staff terrific. Hamburger in restaurant was delicious! Near lots of shopping, live theatre, and EZ freeway access. Great value!
5 su 5
di un viaggiatore verificato da Los Angeles, CA

Beyond Our Expectations!

Data di pubblicazione: 26-set-2016
Pro: All areas appeared to be very clean. Great front desk staff as well as housekeeping.
Contro: I cannot find fault in anything at this hotel. If I needed a hotel in this area in the future this would definitely be our choice.
Posizione: We were only there for a surprise party on a Hornblower Cruise therefore we did not look for things to do within the area.
We arrived and went to the front desk to check in. The staff was very friendly and efficient. We were in our room within 15 minutes of our arrival The room and bathroom were very clean and neat. Nicely decorated. The bed was one of the most comfortable beds we had slept in. This hotel room was as clean and nice as some of the hotels and rooms we have stayed in for over $500 per night.
5 su 5
di un viaggiatore verificato da Salt Lake City

Excellent customer care

Data di pubblicazione: 6-set-2016
Front desk staff (Javier Jaimes) has excellent customer service skills. Really helpful and knowledgeable. 5 diamond service
5 su 5
di Terry

Questo viaggiatore ha solo assegnato un punteggio Data di pubblicazione: 27-ago-2016 su Hotels
3 su 5
di un viaggiatore verificato

Many little things wrong make it not worth stay.

Data di pubblicazione: 24-ago-2016 su Hotels
The room was overcrowded with furniture -get rid of the benches at end of bed; the free standing closet near the entry made it very crowded coming/going into room; bathroom & closet doors all hit each other, shower curtain rod falling, rust on bathroom light, no fan in bathroom. Worst of all the hall stunk bad of mold or mildew. Stairway grungy but at least smelt better than waiting in the hall for the elevator. Nice outdoor fire pit but the cushions on the seats were very dirty. Location was good but that was about it. I would not recommend staying here. Not worth it.