Hotel vicino a Cuba Island - Hayes

“I rarely would give a five star review, this property was so beautiful, beautiful welcoming, and extremely clean. My husband and I enjoyed breakfast every day with a beautiful view of the water & the staff were so friendly and accommodating for all of our needs. A+ for the luxurious towels and amenities. I hope our travels bring us back.”

“The customer service was excellent. The individual went out of his way to get me a room on a bottom floor for a handicap person. He was incredibly helpful and very kind. The room was clean, including the hotel amenities very impressed. Thank you for the great da”

“We had a great stay! Comfy beds, very accommodating staff and great breakfast.”

“They had no blankets or sheets for the sofa bed not enough towels for everyone to bathe with I don’t recommend this place at all”

“I booked a3 night stay 2 nights we had a storm and no electricity with no compensation no back up generators nothing just in dark until you weren’t.. the door locked on the handle but no other safety features the door had crackers you could see outside you get what you pay for.”

“Never again! I arrived to a trash strewn parking lot. Sitting area adjacent to filthy front door was disgusting. Dirt. Trash and cigarette butts on the ground. Worn, dirty mat at entrance. Long check-in process. Stained, dirty carpets in corridors, elevator and room. Room door propped open with heavy desk. No towels or washcloths. Interior parts of fridge displaced or missing. FILTH on surface beside fridge. Hair in fridge. No lid or plastic bag for ice bucket. Glass tray missing from...

“No morning coffee”

“I enjoyed my stay as always..No complaints..!!”

“There was no trash can, and the room was not cleaned very well. The towels were damp, as if they had just been used, with two of the three having stains. Luckily, I brought my own towel for traveling. The building wasn't well-kept, grass/weed growing next to the wall. It felt unsafe, and some suspicious people were hanging around the entrance and the hallway.”

“Staff, as always try their best. Unfortunately this property needs a lot of maintenance and it is long overdue for some new towels, sheets, comforters and some renovations. Understanding this is the Key West Inn and we were not expecting 5-star service or facilities, dingy towels/sheets take you back a little bit. Additionally, they advertise that breakfast is included, we did not get breakfast, we rang the bell several times and no one answered, when they finally answered, breakfast was not...

“We stopped here on the last night of a cross country drive. The lobby was neat and clean. The staff at the front desk was friendly and helpful, informing us on the in house offerings for dinner and drinks as well as other nearby options. The dinner was just ok, but saved us a trip out to find something. The bartender and restaurant staff were also nice and courteous. Our room was neat and clean. At breakfast, there were a variety of breakfast staples to select from and we had no complaints. We...

“I stayed here because the reviews Expedia showed were okay (should’ve checked google). The lobby seemed fine but as soon as we walked into our building it smelled like an animal shelter. It’s obvious people had cats/dogs and did not clean up after them. The place had so many roaches alive and dead and looked like it hadn’t been cleaned in a long time. There was also burn marks on the comforter and the tv didn’t work. Our stay was only for the night so it’s fine and I didn’t fear for my safety...

“1° room: bad smell; there were no towels in the first day; hairs in the bathroon 2° room: towels in the fridge”

“Got bedbugs. Room smelled terrible. Big stains in the carpet”

“The conditions were extremely bothering the walls from the bed to the bathroom. Looks like no one clean or wipe the wall down since the business.Open blood on the walls and feces”

“Our room wasn’t offered clean towels for two days. Our bed wasn’t made timely during day hours while we were out. Some receptionists weren’t very friendly: just overall experience wasn’t the best. We’ve stayed here every year for the past 3. This was the worst yet experience.”

“The breakfast staff was exceptional!”

“Clean rooms. Good breakfast.”

“The front desk worker was very rude!! They do a no refund policy to force you to pay all of there hidden fees. I booked a smoking room online to get there and be told “from her end it saids nonsmoking” so I would have to pay them a 50$ deposit or pay them a extra 25$ to get it switched to a smoking room even though I booked a smoking room so I basically paid 93 dollars for a room that was suppose to be 68$. They also have a 1$ deposit for room keys. The microwave and fridge was dirty. Someone...