Hotel a De Berry

“Staff had no enthusiasm when greeting customers. No wifi STILL after me and my spouse previously stayed weeks prior. Bedroom door wouldn't lock! Towels were dirty!!!”

“Everything was Amazing!! I will Definitely be staying here again on my return trip to Marshall.”

“We were choking on charm and drowning in character. Breakfast was great!”

“We were given the wrong wifi password by the evening employee so not able to use it. The bathroom was not cleaned very well,hairs in the tub and on the floor. The rest of the room appeared clean. Did not try the breakfast.”

“I like that the hotel was clean and updated.”

“I really liked that not only was my room clean it smelled clean too. The staff was very friendly and greeted me on every occasion. I was impressed with the breakfast and it was more than I was expecting. The thing I loved the most was the long hot shower I was able to take. I had such a wonderful time that I am thinking about planning another trip some time soon just for me to get away.”

“The front desk staff was amazing. The breakfast options was great. Although the people that stayed in the room overnight told me when i got back that they kept smelling cigarette smell coming thru the airconditioner. Which i think it came from ppl smoking outside. But it was a bit overwhelming for them.”

“The guy who I check in was great, but the other people have bad customer service. The restroom was filthy, walls dirty. They only gave us one tissue roll, and the room stink. My husband had to walk to get more towels and they don't clean your room. I wont be going back. Go to Hampton inn across the street. Its way better, and to add. It was a dead roach on the table smh. I should've got a refund and left.”

“The room was clean and very comfortable. Breakfast was great.”

“It has 3 bedroom room!”

“The room has a bed bug infestation that only becomes apparent after going to bed and trying to sleep. Sleep was disrupted. Reported the issue to the staff the following morning.”

“Rooms was clean”

“Never saw a staff member the entire weekend stay…only a sign at the front desk stating “we stepped away from front desk, we will back momentarily” (yes, with the incorrect grammar). The room had no telephone to contact front desk, no vending machines were stocked or working, TV in the room did not work, under the bed sheets were little beads of piling, no extra blanket/pillows, no cleaning services were provided, no cups provided for in room coffee pot bar or ice, there was no complimentary...

“Well, there were some female hygiene products in the trashcan in the bathroom and there was not a trash bag in the trashcan. I kind of expected there to be small bottles of shampoo and soap, but there wasn’t.”

“Everything was exceptional. Staff very friendly and helpful. Room spacious, clean, quiet. Internet good. Breakfast hot, good selections, and staff at breakfast exceptionally friendly and helpful. Everyone we encountered from check in to check out and even the person working around the hotel that we passed in the hallway went above and beyond to ensure we had a comfortable stay.”

“Excellent services”

“NA”

“Friendly check in.”