Vacanze Deer Park

Friendly staff! Convenient coffee within hotel. The property is located in downtown and the homeless and people on the street can be quite scary at night. Be mindful that train tracks also go through very closely so can be loud. The room was not the cleanest, they barely touch it. I think they make the bed and put new towels and that’s it but they are spacious. One day, they did the room and forgot to do the bed.

They over sold the property due to a large concert within walking distance. My family tried to check in 3 different times, and each time told almost ready almost ready. We checked our bags in and went to get lunch, still not ready when we got back. We got our luggage so we could change for the concert. The room was still not ready and we said we would not be back until 11:30/midnight. We were told no worries at all as long as we checked in by 2am. We get back to check to find out that they had sold our room as they had over booked. We then had to get our luggage and move to another hotel. This is beyond unacceptable and a very poor experience for the families this was done too. We were not the only ones we were with 4-5 other who also had their rooms sold.