Valutazioni basate su 1.464 recensioni verificate

Hanno pagato e soggiornato. Abbiamo verificato.
4,3 su 5
87% degli ospiti consiglia questa struttura
4,5 Pulizia della camera
4,4 Servizio e personale
4,4 Comfort in camera
4,5 Condizioni dell’hotel
Recensioni verificate di Expedia
Hanno pagato e soggiornato. Abbiamo verificato.
1 su 5
di un viaggiatore verificato da Washington, D.C.

Stay Away

Data di pubblicazione: 18-lug-2016
Pro: The room was very clean indicating someone at the hotel had there act together.
Contro: A room telephone that works, a clock in the room, and more staff.
Posizione: Nice location. You are able to walk to many restaurants.
There was no clock in the room. This caused a major problem for me. It was impossible to contact the management since the phone in the room did not work! The staff was unable to assist with the phone problem. Since management was vague as to where to park, it was very difficult to park. No bath towels were provided until requested. The layout of the room indicated that the room was not regularly rented. If you were not careful, you could easily walk into the bathroom door when entering the room. The service at the restaurant was bad. Wi-fi was free only in the lobby. Internet was $5.00 for every 10 minutes after the first ten minutes. But the room was very clean indicating someone at the hotel had there act together. It was my first stay at a Starwood hotel and likely my last.
5 su 5
di un viaggiatore verificato

Excellent Staff! Very clean

Data di pubblicazione: 11-lug-2016
Pro: Staff
Contro: Larger pool and pool area
Excellent Staff, very polite and accommodating Excellent experience overall.
5 su 5
di un viaggiatore verificato

Very nice!

Data di pubblicazione: 25-giu-2016
Try to stay here when I visit. And I visit a lot. Nice hotel. Walking distance to restaurants and Dave and busters. Nice restaurant at the hotel itself. Don't always stay here because sometimes, usually, it can be very expensive.
2 su 5
di un viaggiatore verificato da Colorado Springs

Very Disappointing!! Staff was very rude!!

Data di pubblicazione: 11-giu-2016
Pro: That we were granted a prompt refund.
Contro: Customer service was deplorable. Beyond rude employee that has no business representing the Westin.
Posizione: Dave and Busters. movie theater, Butterfly Pavilion.
My family has stayed at this location many times and have always left very satisfied; however this last stay may very well be our last. Our check in time was 3:00. We arrived at the location at 3:30 and were told our room would not be ready for another 10-20 minutes. No problem. We took a seat in the lobby, but immediately began to notice the number of people, who had obviously been there waiting for rooms longer than us, going to the front desk and complaining. After an hour of sitting there and watching people who came in after us get rooms, I finally went up the desk and inquired about the status of our room. It was at the point I met easily one of the rudest hotel employees I have ever had the displeasure of meeting (and my family travels a lot). He acted like I was bothering him, Every question I would ask,, he would repeat back to me and then smirk. When it was clear that we were not getting a room any time soon, I finally asked for a refund, He said "You want a refund" (smirked) and then said there is your refund. We left and actually began driving home, which caused my young daughter to cry, because she so likes staying there. The ironic part is the hotel called my cell to alert us our room was finally ready--but this was two hours and 20 minutes later than the proposed check in time of 3:00. As a long tem SPG member, this was a terrible experience.
4 su 5
di un viaggiatore verificato da Traverse City, MI

Nice Hotel

Data di pubblicazione: 6-giu-2016
Overall, my 4 night stay was good. I had a problem with the shower drain being plugged and the thermostat in the room was not working properly. Other than that, the staff couldn't have been nicer, the lobby/lounge area was extremely comfortable, the beds were very nice, and the outside area with the fire pit is one I will never forget. I recommend staying at the Westin for sure!
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 27-mag-2016
Excellent experiment friendly professional staff!!!
2 su 5
di un viaggiatore verificato

Room Smelled Terrible and Was Unclean

Data di pubblicazione: 24-mag-2016
Pro: Lobby
Room was worn, bathroom was dirty, assaulting body odor smell, restaurant was not good
4 su 5
di un viaggiatore verificato

Hotel on the Northside of Denver

Data di pubblicazione: 20-mag-2016
Nice facility with a friendly staff. The grounds are adjacent to walking paths and outdoor features.
4 su 5
di un viaggiatore verificato

great access to the 36 to get to Boulder

Data di pubblicazione: 14-mag-2016
Pro: clean and comfortable. Loved the lobby
Love the valet attendants. Very accommodating and polite!
5 su 5
di un viaggiatore verificato

Data di pubblicazione: 1-mag-2016
Beautiful lobby. Comfy room. Yummy food at the restaurant. Loved having a Starbucks counter for coffee on the go. Staff was friendly and helpful. Would stay again the next time I'm in Denver